Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,636 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,636 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were just left at the door without notice, it was hot outside and they died shortly after delivery.”

Helpful Report

(BloomsyBox) - Posted 10 months ago

Hi Johannes, thank you for your review. We are sorry to hear about the flowers dying prematurely, our partner florist wanted to ensure they left the flowers in a safe place as selected at checkout. As flowers are perishable they can wilt slightly during delivery but the good news is they normally jump back and will stay fresh. To ensure you're taking the best care of these flowers please trim 1-2 inches off the bottom and put them in fresh water. After 3-4 hours they will pick right up and will be ready for your recipient to enjoy.

Posted 10 months ago

“Flower arrangement was significantly different than photo and description”

Helpful Report

(A&M Floral Place) - Posted 10 months ago

Hi Rose, thank you for your review. We are sorry to hear that the bouquet you received was different to the one advertised. Could you please email us an image of your bouquet to support@floom.com so that we can look into this further for you?

Posted 10 months ago

“The flowers were delivered on time and beautiful. They did put the wrong apartment number on the address, so another person in the building initially got them, but the neighbors / building staff were able to sort it out. The website loading is a bit buggy, so check out on mobile was not smooth.”

Helpful Report

(Flowers On The Ave) - Posted 10 months ago

Hi Grace, thank you for your review. We appreciate your feedback and we hope your recipient enjoyed their flowers.

Posted 10 months ago

“Would be good to have not thrown the bunch over the gate!”

Helpful Report

(PM Flowers) - Posted 10 months ago

Hi Abbie, thank you for your review. We appreciate your feedback and truly apologise for the bouquet being thrown over the gate.

Posted 10 months ago

“Good sunday delivery”

Helpful Report

(Beauty And The Rose) - Posted 11 months ago

Hi Jashumati, thank you for your review! We appreciate your feedback and we are happy to hear that you enjoyed our service!

Posted 11 months ago

“My mother said the flowers did not look fresh.”

Helpful Report

(BloomsyBox) - Posted 11 months ago

Hello there and we're sorry to hear this! I checked and noted that you've not reached out to us regarding this. Do you have some pictures of the flowers from when they were delivered? in the rare event that something like this does happen, we always work with florists and customers to ensure that the perfect bouquet is received, each and every time! Kind regards, Floom

Posted 11 months ago

“Hi. I have ordered from Floom many times before, but this is the first time that my mom commented that some of the flowers she received were squashed. Not the same quality as Eclore Fleur. If only there was an available bouquet from them, I would never have ordered from a different flower shop.”

Helpful Report

(Rachel Cho Floral Design) - Posted 11 months ago

“Lovely flowers delivered on time but note was lost or not attached so my mother did not know who they were from.”

Helpful Report

(Sun Florist) - Posted 11 months ago

Hi Jim, thank you for your review. We are happy to hear that you liked the flowers that were delivered however we are sorry to hear that the gift message card was not received by the recipient.

Posted 11 months ago

“Delivery and packaging were fine as were the blooms initially. However, despite adding the food provided and adding adequate water, the primary blooms (white roses) turned and drooped within 14 hours of delivery. The stocks did similar within 24 hours of delivery so, overall disappointed in the produce provided.”

Helpful Report

(Gardenia Of London) - Posted 11 months ago

Hello Anthony, I'm so sorry for the disappointing delivery experience. We would like to review the decay that occurred right after delivery. Please send the images to our team directly at: support@floom.com, thank you!

Posted 11 months ago

“Not many budget friendly options. Flowers ended up getting delivered quite late in the day which isn’t ideal. The tracking should be a bit more detailed”

Helpful Report

(NYC Floral Decorators) - Posted 11 months ago

Hi Lizzie, thank you for your review. We appreciate the feedback. Unfortunately, as our partner florists all use different methods of delivering we are currently unable to provide tracking for all of our orders. We hope this is something we can implement for all of our orders in the future.

Posted 11 months ago

“The ordering process was fairly easy. Unfortunately, the flowers were not at the same level as the ones that I ordered. It looks like it was rushed and they just threw some roses together with a bunch of lilies and the green was a lot less than what was in the picture. Definitely not the premium flowers I was expecting.”

Helpful Report

(William Paul Floral Design) - Posted 11 months ago

Hello Andrew, I'm so sorry for the disappointing delivery. We would like to review your order with our florist partner. Please send the images of the delivered arrangement directly to our team at: support@floom.com

Posted 11 months ago

“It seems the flowers arrived as required on time but there was a mix up on the recipients end.. when I talked to said recipient and she described the product, I was very disappointed with the size of the arrangement ( " fit in a small mug " ) and the MISLEADING photo on YOUR website!! To add insult to your charge AND unwarranted tax ( I am NOT in NY State ) my card was charged an additional bogus $3 from some floom London !!! Very disconcerting, will not use or recommend you again.. Outraged. Terry Walsh”

Helpful Report

(Ode A La ROSE) - Posted 11 months ago

Hello Terry, I'm so sorry for the disappointing delivery. We would like to review your size complaint. Please send images of the delivered arrangement to our support team at: support@floom.com, thank you!

Posted 11 months ago

“Thank you all good”

Helpful Report

(Bursting Bud) - Posted 1 year ago

“Floom came through at the 11th hour--order had been missed on the expected day & I wrote on Sunday after 6:00 pm. (Imagined would be postponed till Monday.). Lo & behold, the flowers arrived, delivered to my daughter by a "lovely woman"-- a "beautiful" bouquet. Not precisely what I 'd ordered but close enough, & much appreciated.”

Helpful Report

(Flying Little Birds) - Posted 1 year ago

Hi Jane, thank you for your review. We apologise for the delay with your order. We appreciate your understanding and patience in working with us. We hope that your recipient enjoyed their flowers!

Posted 11 months ago

“Flowers looked very different in picture”

Helpful Report

(F For Flower) - Posted 1 year ago

Hi Daisy, thank you for your review. We are sorry to hear that your order arrived looking different to the picture. For future orders, please email us at support@floom.com within 72 hours of the order being delivered so that we can look into this further for you.

Posted 11 months ago

“The gift that I ordered, a plant was not the same plant that was delivered. If you offer options and a customer selects a specific option the expectation is that the same item will be delivered.”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Hi Josephine, thank you for your review. We are sorry to hear that you did not receive the same plant. For future orders, please contact support@floom.com within 72 hours of the delivery taking place so that we can look into resolving this for you.

Posted 11 months ago

“Floom service is great! Unfortunately the florist they paired me with for my order failed miserably. Floom jumped right in and handled the issue and did offer me a refund, so I am grateful for that. I have used Floom in the past and I was overjoyed with the outcome, so this felt like just a one-off experience at the hands of the local florist and not Floom. Thanks Floom for helping me.”

Helpful Report

(French Florist - Westlake Village) - Posted 1 year ago

“I contacted you before I placed my order, and was assured I would get the flowers that were pictured for that bouquet on your website. That did not happen. I didn't get one single flower that was pictured. The color scheme was similar, but NONE of the flowers. Very disappointing!!! I would not have ordered it. It was just ok. When I reached out before placing the order, I wish you would have been honest with me. It was a $300 order.”

Helpful Report

(Padam) - Posted 1 year ago

Hi Ann Thanks for taking the time to leave us a review. I'm so sorry you were disappointed in the order your received, due to stock issue on the day rather than delay your order our partner florist had to make some changes but you should have been notified of these in advance so apologies this did not happen. I can see our customer support team has worked with you to provide a resolution and hope you will trust us again in future as we truly value your support.

Posted 1 year ago

“I heard the flowers were beautiful but there was no message saying who it was from. That alarmed the recipient. When my friend sent me a gift last year it took many days for me to figure out who it was from. I think a paper from blah blah blah is necessary.”

Helpful Report

(Matriarch) - Posted 1 year ago

Hello there and thanks so much for the feedback! For the sake of privacy we do generally not include the sender's name unless it's included in the gift note - but senders are welcome to reach out to use and we'll let the sender know that their recipient would love to know who sent the flowers! Kind regards, Floom

Posted 1 year ago

“Great delivery and flowers. I was just disappointed with the size of the bouquet for the price paid.”

Helpful Report

(Bimba) - Posted 1 year ago

Floom is rated 4.4 based on 20,636 reviews