Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,668 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,668 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1560

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My girlfriend never received the flowers i ordered”

Helpful Report

(Eternal Petals) - Posted 2 months ago

Hello Elvis, I'm so sorry we were not able to complete the delivery of your order. I see we did process a full refund for your order due to the failure to deliver. Please allow 5-7 business days for processing. Let us know if you have any further concerns, thank you!

Posted 2 months ago

“I never received the flowers. I still have not been refunded. I reached out to the support team. It has been two days and I have not heard anything. Like the person delivering the flowers never reached out to the recipient like instructed.”

Helpful Report

(Flùr Flowers) - Posted 2 months ago

Hello Jack, I'm so sorry for the disappointing delivery experience. I've investigated your order and I don't see when you reached out to our team. Please send a message with your order details to our team directly at: support@floom.com, we will be happy to look into this issue for you, thank you.

Posted 2 months ago

“Flowers were not parrot tulips as advertised. Could have got a better fresher bunch at a supermarket. Day 2 and already fully opened”

Helpful Report

(Sunflorist And Events Ltd) - Posted 2 months ago

Hello Jacqui, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 months ago

“Delivered outside of projected delivery hours. Plus, if you have a selection of flowers that is advertised to arrive on valentine’s day, they need to come on valentine’s day—if not, it’s hardly better than expired. A disclaimer that basically says “you can’t count on our business” with no compensation feels insulting, unhelpful, and dishonest. The only money i spent here was due to your SEO, and i’ll never spend any more.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 months ago

Hello Sean, I'm so sorry for the delayed delivery on the 14th. We would want to review the order with our partner florist. Please contact our team with your order details at: support@floom.com, thank you!

Posted 2 months ago

“Never got delivered. Unhelpful customer service. Waste of time.”

Helpful Report

(Petals In The Mist) - Posted 2 months ago

Dear Toussaint, Thank you for taking the time for the review. We are sorry about how the delivery of this order has gone. We have checked what happened and we can see that the failed delivery in the first instance. Due to the sensitive nature of the details as is a delivery address, we won't be able to get into too much details here. We could see that our colleagues provided you with the details via email and we will be happy to discuss this further with you via email if this would help Warm wishes, Floom Team

Posted 2 months ago

“I ordered a boquete to arrive the same day and it didn’t arrive within 2 days! Extremely frustrated, service is not good.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 months ago

Hello John, I'm so sorry your order was delivered 2 days late. I see we were coordinating with our partner to reach your recipient on the date requested and they experienced unexpected delays. We have submitted a refund or you delivery fee due to the wait. Please let us know if you have any further concerns here: support@floom.com, thank you!

Posted 2 months ago

“Poor experience, very poor quality product and the product does not match the description. I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN.”

Helpful Report

(Orchidya) - Posted 2 months ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 months ago

“Very disappointed with your service. Delivery was supposed to be by 7pm. Received after 9pm and the Intened recipient had already gone”

Helpful Report

(Luxe Petals) - Posted 2 months ago

Hello Rachael, I'm so sorry your order was delivered later in the evening. I see we have submitted a refund for your delivery fee due to the delay. If you had any further concerns please let us know at: support@floom.com, thank you.

Posted 2 months ago

“Flowers were wilted when I received them and died within the morning, delivery was poor and driver could not find where to delivery too, spoiling the surprise”

Helpful Report

(Botanique Workshop) - Posted 2 months ago

Hello Jack, I'm so sorry for the delivery and quality issues. We would want to hear from you regarding your delivery experience. Please contact our team directly at: support@floom.com with any images of the delivery arrangement as well as the delivery details, thank you!

Posted 2 months ago

“Ordered a large bunch of rare tulips for my mum who came out of hospital. She thanked me for the flowers and a few days later when feeling up to it sent me a photo of them. The tulips that I had paid £60 for were nothing like what I had ordered or what was in the product photo or description. They were pink and orange and of a variety and you can find similar in Tesco. Even if the bunch was nice looking it was nothing like what was paid for and I have been massively overcharged as have since found online for £45. I have since complained and Floom have refused any compensation saying the complaint is over 3 days. Which shouldn’t matter if the flowers are not what was paid for and do not miss the description. Really disappointed and do not recommend.”

Helpful Report

(F For Flower) - Posted 2 months ago

Hello Jojo, I'm so sorry the bouquet delivered was disappointing. I see you contacted our team and we submitted a 30% refund due to the quality issues. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 2 months ago

“The worst service, My order never came, reached out to customer sevice and they denied a refund, please don't buy at this place. I never will, ever again.”

Helpful Report

(Bloomie Flower Studio) - Posted 2 months ago

Hello Gaston, I'm so sorry we weren't able to deliver your order on the date you requested. I do see your order was delivered the next day and we submitted a refund of your delivery fee due to the delay. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 2 months ago

“Same day delivery arriving 3 days later with attendant poor communication renders the purchase utterly pointless. Annoyingly engagement was poor too. And not cheap at £100-ish. Flowers were OK but white roses deteriorated quickly even when in a cold room.”

Helpful Report

(Mrs Florist) - Posted 2 months ago

Thank you for your review of Floom!   We are sorry to hear you were not 100% happy with the flowers once received, and for the 2-day delay experienced with your order. This is certainly not what we wish for any of our customers and the recipients they thoughtfully send a bouquet arrangement. Delays can happen due to stock and stem availability and we strive to ensure this is quickly communicated to all customers. Flowers need to be kept in rooms that do not have too much heat or cold as the temperatures can easily cause the flowers to suffer in quality, our partner florists take time and care to make all bouquets with fresh, high-quality stems and should not deteriorate quickly.  We do hope your recipient enjoyed your thoughtful gift!

Posted 2 months ago

“Your webpage is like something out of the dark ages. It took for ever to load. But more importantly, you knew the flowers where for a cremation, at 11am. But they arrived after the cremation.”

Helpful Report

(F For Flower) - Posted 3 months ago

Hello,  We thank you for taking the time to review your order with Floom! Our partner florists work very hard to complete all orders and consider the delivery instructions when planning their delivery schedules. They do accommodate where possible and on this occasion, the delivery was made on time and before the 11 am service and left with the reception at the address provided. We apologise sincerely if this was not placed in the venue until after that time by staff at the address. We send our condolences to you and sorry for your loss.

Posted 2 months ago

“I sent the flowers as a gift to someone having an operation. The flowers weren't delivered to their home or neighbour but were instead delivered to the local post office and as they're in recovery they couldn't go and pick them up. Not a great experience and a wasted gift!”

Helpful Report

(F For Flower) - Posted 3 months ago

Thank you for taking the time to review us!  Here at Floom, we do understand how important sending flowers is for our customers and recipients. We are sorry to learn your recipient did not receive their bouquet. The courier service attempted a delivery but when no answer is received they look to follow their procedures, protocols and notice received by the contact telephone numbers provided for delivery options. A delivery notice was sent to inform the flowers had been taken to a post office to collect and this gives the full address and pass information needed of the shop where they can be collected. We are sorry the experience you had with us was not 100% to your satisfaction but we would love for you to give us another try in future, we do hope you will reconsider us!

Posted 2 months ago

“Worst flower service I’ve ever used in my life!!! Flowers never arrived, and then when they did it was the wrong bouquet. I also ordered a week an advance. I wouldn’t recommend this company to my worst enemy. It’s basically fraud.”

Helpful Report

(A&M Glendale Florist) - Posted 3 months ago

We value all feedback received here at Floom. We understand your disappointment and frustration experienced when an issue arose with your order. However, in your communications with us whilst trying to resolve the issue with your order we did ask for your understanding to the reasons for the error in the incorrect delivery status being made. Our partner florists work hard to complete all orders and rely on their delivery teams to provide accurate and correct information for all deliveries to know they are completed. This chain of communication was the cause of the order issues and once our partner florist was aware of this error they worked to resolve the problem. We are disappointed to read this review which we feel is using a strong term and could be construed as defamation of character. Your order suffered a delay to the chosen day of delivery and was successfully delivered the following day. A full refund was issued to you and all of the above information was provided to you via the email communications with us.

Posted 3 months ago

“Do not use this company!! They told me I had a “failed delivery” when I was literally home. They charged 20 dollars for same-day delivery and then didn’t deliver the same day. It was next day and the email I sent did nothing for me! I had to call several times :/ These were for my mom’s birthday and when they finally were delivered a day late the delivery was subpar. They didn’t come to my door, just honked and shouted my name from their car. Very rude and unprofessional. The flowers are pretty but the service was terrible.”

Helpful Report

(Flowers By Coley) - Posted 3 months ago

Hello, Thank so much for the review about Floom! Here at Floom we understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your recipient on your chosen day. We have reached out to you via email to follow up with you further, and actioned a refund of the delivery fee for the delay and inconvenience caused with your order. We are sorry that your experience with Floom was not 100% as expected, we strive to provide the best service and outcome for all our valued customers. Best Wishes from Team Floom, we appreciate the feedback given and hope the recipient loved their bouquet!

Posted 3 months ago

“Horrible experience. My flowers were never delivered and I was not refunded either. Very disappointed”

Helpful Report

(Corner Flowers Inc) - Posted 3 months ago

Thank you so much for taking time out to review us! Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your intended recipient. We reached out to our florist partner to understand the delay - we have unfortunately not been able to determine or proceed with a redelivery option. We have contacted you further regarding the refund that has been actioned for you.  We do hope you will consider Floom in the future to send a wonderful florist crafted bouquet!

Posted 3 months ago

“Doesn’t use local florists and poor delivery service. My order was 5 days late.”

Helpful Report

(F For Flower) - Posted 3 months ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion your order did experience a delay which was caused by the courier service used - DPD. This delay at their depot was beyond Floom or our wonderful partner florists control. Our website uses the recipients post code to find florists that can deliver to that area. In the case of your order it is correct that the florist was not local as the recipients area was a hospital address and found florists that matched the criteria you entered on our website when placing the order. A local delivery from a local florist is dependent on us having partner florists that are located in the surrounding area of that address. We do apologise for the delay and inconvenience caused with your order.   We do hope you will reconsider using Floom in the future!

Posted 3 months ago

“The order never arrived Customer service didn’t’t help Requesting a refund, takes forever Disappointing”

Helpful Report

(Corner Flowers Inc) - Posted 3 months ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift! However, on this occasion we were unable to make this happen and a full refund has been issued to you. Our team at Floom were quick to respond to you via our messaging service, we wanted to gain further information regarding your order with our partner florist which is a normal process for us to follow.   We do hope you will reconsider using Floom in the future!

Posted 3 months ago

“Sent an entirely different bunch to what I ordered & now not replying to my complaint”

Helpful Report

(Olympia Flowers) - Posted 3 months ago

Dear Melanie, Thank you for taking the time to leave us your feedback. I am so sorry to hear that your order was not up to your expectations. We have tried to track your complaint so we can get this sorted for you but we could not find this. Would you mind re-sending the complaint to support@floom.com so we can discuss this further? Warm wishes, Floom Team

Posted 3 months ago

Floom is rated 4.4 based on 20,668 reviews