Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,353 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. It took 3 days for them to agree/confirm that the order was never delivered and to state they will issue a full refund.”

Helpful Report

(D. Blooms) - Posted 4 months ago

Dear Olivia, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delay in communication and failed delivery. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Delivery was great and on time, but the flowers were tiny and did not look anything like the photo at all. They were dying and small and looked pretty miserable. I’m not sure if this is because I ordered on valentines, but I would’ve rather not gotten anything if this was the standard.”

Helpful Report

Posted 4 months ago

Dear Sheena, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. We have looked into your email history and unfortunately, we could not see any communication with us about this so we can get this sorted for you. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Floom ruined my Valentines Day gift for my girlfriend. I ordered a bouqet of flowers a week in advance, and less than 2 hours before they were supposed to be delivered ON VALENTINES DAY, they sent me an email that they could not process my order, and were issuing a refund/£20 voucher. I am in a different timezone, so I was asleep when the email was sent, and my partner spent all day waiting for her flowers that never arrived. When I contacted support and expressed my dissatisfacition with how Floom resolved the situation, I was given a generic, non-caring response that did not address any of the points I raised. They then ignored both of my follow up responses, and have left me on read with no resolution or even a reply. I tried to be reasonable, and told them I understand that incidents happen. However 2 hours notice cancellation on the most important day, with no room for adjustment or compensation is unacceptable. Then to ignore the person who you screwed over shows their lack of care. I would not recommend anyone order flowers from Floom, especially not for an important holiday.”

Helpful Report

(Flowers By Oz) - Posted 4 months ago

Dear Matthew, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused by this. There was a system issue that caused this situation. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Not value for money. Spent nearly 100gbp on 12 long stem roses and what was delivered looked like it had been picked up from a garage on the way. Garage that only had one set of roses left. Unfortunately....not impressed”

Helpful Report

(Gardenia Of London) - Posted 4 months ago

Dear Mathew, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and that the blooms did not meet your expectations. This is certainly not the standard of quality we aspire to provide. Your concerns are important to us, and we appreciate you bringing this to our attention. We've escalated your comments to our Peformance Review team who will be looking into what happened here. Please do send us any pictures you took of the bouquet as this will help us in our investigation. Warm wishes, Floom Team

Posted 4 months ago

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 4 months ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 4 months ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Bad qualtiy and very different from what is on the website picture”

Helpful Report

(Flower Of The World) - Posted 4 months ago

Dear Anastasia, Thank you for taking the time to leave us a review. We are so sorry to hear that you are not happy with the flowers delivered. As we could see, our customer service advised about this, via email. If you have any further queries for them, please do not respond to the last email sent. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Didn’t get no flower sent for Valentine’s Day. Got a refund though. Now I’m single 😂”

Helpful Report

(Monstera Floral Design) - Posted 4 months ago

Dear Calum, Thank you for getting in touch. We apologies for the inconvenience caused by not having the order delivered. We would love to welcome you back so we can make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“The order never arrived”

Helpful Report

(Flowers On The Ave) - Posted 4 months ago

Dear Aris, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused. As we could see, there was a full refund provided for the order. We can assure you that this is not the level of service that we aim to provide. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Terrible service and ruined valentines day. I purchased flowers from this website and paid extra for same-day delivery which was promised if I placed my order before 1pm. I ordered before 9am. The order was not delivered at all - they cancelled and said they were too busy. Issue is, they only cancelled the order the day after Valentines so I wasn't even able to make alternative arrangements and purchase from another store because they kepy saying it would be delivered. Horrific service and experience. Stay away.”

Helpful Report

(Flowers By Coley) - Posted 4 months ago

Dear Andrea, Thank you for your time to leave us a review. We can not apologies enough for the inconvenience caused. Our partner florist have had issues with the logitstics and this lead to inability to deliver the order on time and the delay to update us and you. We would you love to see you back and make the things right for you. Warm wishes, Floom Team

Posted 4 months ago

“Minimum has to be 1 star but this service was truly 0/5 stars. I ordered flowers two weeks ago and they were not delivered on the day they were supposed to. Customer service assured me even though there might be delays it would be delivered in the delivery window (which I have a screenshot of). I received no notification of potential delays until I contacted customer support. After being assured the flowers would be delivered by 6 pm, I decided to not buy flowers elsewhere which I could have done. At 6 pm customer service says to wait until the next day and my delivery ultimately got cancelled. If you cant deliver flowers even if they were ordered two week prior, then what is the point of ordering ahead of time. I will never use your service again and will be telling everyone how awful this service was.”

Helpful Report

(Flowers On The Ave) - Posted 4 months ago

Dear Arasan, Thank you for taking the time to share your thoughts. We are truly sorry to hear about your recent experience and the frustration it has caused. It’s clear that we fell short in our service, especially with our florist partner's communication around your order. We understand how important timely delivery is, and we sincerely regret the delays you faced after placing your order well in advance. Your feedback is invaluable, and we are currently reviewing the situation with our team to prevent similar occurrences in the future. We are committed to resolving these issues as we work to improve our services. We hope that you might consider giving us another chance in the future to provide you with a better experience. Warm wishes, Floom Team

Posted 4 months ago

“Being nagged daily for weeks to buy flowers. Bought them. Got the notification that they were delivered but weren’t. We were home, nobody called us, no note was left on the door, the designated neighbour hasn’t received anything nor others in the neighbourhood. I complained, they wanted to be sure that address and phone numbers were ok and then they took 2.5 days to figure out what happened. Still waiting…”

Helpful Report

(Little Clapham) - Posted 4 months ago

Dear Stefano, Thank you for sharing your experience with us. We’re truly sorry to hear that your delivery did not go as expected and that you’ve faced such inconveniences. We understand the importance of receiving your order on time and the frustration that comes when communication breaks down. Our customer service team has worked diligently to identify the issues surrounding your order and is committed to finding a resolution for you. Please know that we are here to help and we take your feedback seriously. We will continue to investigate this matter thoroughly and keep you updated on the progress. We appreciate your patience and understanding during this time. Warm wishes, Floom Team

Posted 4 months ago

“Flowers not delivered. Customer service is a joke. Had to raise a dispute with my credit card company to get a refund since the company was giving me the runaround.”

Helpful Report

Posted 4 months ago

Dear Craig, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the difficulties you experienced with your order. I can see that you contacted us yesterday and that the customer service team have responded to each email you sent and are in communication with the florist currently requesting a proof of delivery. Valentine's Day is an incredibly busy time for our florists but we are treating your concerns seriously and attempting to ascertain where your order was delivered to and why your recipient didn't receive it. We're disappointed to read your feedback regarding our customer service and we understand the reasons for your frustration. Please be assured that we are doing our utmost to resolve this investigation as efficiently as possible and we will be back in touch via email. Warm wishes, Floom Team

Posted 4 months ago

“I paid £84 + postage and packing. I received a small bouquet of flowers which I felt was in a poor state. I fed this back, but felt the result was unsatisfactory. I won’t be using floom again.”

Helpful Report

(Botanique Workshop) - Posted 5 months ago

Dear Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you were are not happy with the flowers delivered. We have chased the email history that we have with you and we can see that the roses delivered had the guard petals a bit damaged. As our colleagues advised, the guard petals are the thick and robust outer petals that grow on fresh-cut roses. They help protect the integrity of the rosebud as it opens and blooms, protecting the delicate inner petals from harm as the flower grows. These are the reasons why our partner florists are not removing them before delivery. In terms of the size of the bouquet, this has been sent as advertised on the website with 2 pink roses, 2 x Purple Waxflower, 1 x Pink Lisianthus, 3 x Pink Gerbera, 2 x Chasmanthe and 3 x Ruscus. We are sorry for any inconvenience caused and we would lobe to welcome you back. Warm wishes, Floom Team

Posted 5 months ago

“Unfortunately, Floom did not come through for me. Late on the day my order was to be delivered to the recipient, I received an email telling me that a local florist could not be found to carry out the order. It was too late for me to find an alternative. A refund was offered and no option for delivery on another day. It was very disappointing.”

Helpful Report

(Ruta Flowers) - Posted 5 months ago

“I placed an order in the morning to have some flowers delivered to my girlfriend at work. The flowers never arrived and I still haven’t got an update on what’s happening. Really wish i hadn’t relied on Floom to make her day! Absolute waste of time and money.”

Helpful Report

Posted 5 months ago

Dear Will, Thank you for taking the time to leave us a review. We have chased our partner florist and we have been informed that the flowers were taken by the receptionists and handed to Amy. if you would like to discuss this further, please do not hesitate to contact our customer support team at support@floom.com Warm wishes, Floom Team

Posted 5 months ago

“I asked before ordering if it can be delivered after 11 o'clock to my gf work and I was told yes. It was then delivered by a delivery company, they sent a text to her and delivered it early when she wasn't at work, and to the wrong place completely. Floom does not have a personal touch delivery but it's delivered/dumlped by DPD. The flowers were nice I am told but did not look worth the money I paid, especially when the delivery went wrong in every possible way”

Helpful Report

(Botanique Workshop) - Posted 5 months ago

Dear Luke, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the delivery service provided. As we stated on our website before making the payment for the order, we can not guarantee delivery times. Our orders are delivered between 9 AM and 6 PM. We apologies for the inconvenience caused and we would love to welcome you back to make things right for you. Warm wishes, Floom Team

Posted 5 months ago

“I ordered two bouguets to be delivered on Wednesday the 22nd in the Richmond VA area. One was delivered on time but I didn't recive notification ti ll the next day. The other , I received a delivery notification but it was never delivered”

Helpful Report

(BloomsyBox) - Posted 5 months ago

Dear Peggy,  Thank you for taking the time to review your experience with Floom. We are currently looking into your alert to inform us the flowers have not been received. We are in communications at the moment, to understand what has happened with the second delivery. Please look out for our reply, once we have an update with more information, to resolve this issue. We remain attentive to your contacts. Many thanks for your understanding, Floom Support Team

Posted 5 months ago

“My order hasn't arrived on the selected date and I have no word about its progress?”

Helpful Report

(Isabloom) - Posted 5 months ago

Hello Jessica, We thank you for adding a review and comment here for your recent experience with Floom. We are currently in communication with you regarding your order for the next step processes and options available to you. We do apologise that we were unaware of an issue with delivery until you kindly reached out to us. We have emailed you further to resolve this for you as soon as possible. Many thanks, Floom Team Support

Posted 5 months ago

“Flowers did not arrive on the requested date.”

Helpful Report

(BloomsyBox) - Posted 5 months ago

Dear Jularat, Thank you for taking the time to leave us a review. We can only apologise for the inconvenience caused. The bad weather in the delivery area caused the delay. We would love to have you back to make things right for you. \Warm wishes, Floom Team

Posted 5 months ago

Floom is rated 4.4 based on 21,353 reviews