First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.83

4.8 Rating 1,550 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Metrics

Info

4.8

Based on 1,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About First Vehicle Leasing:

Provider of great value UK car leasing.

At FVL, we're committed to caring for our customers at every stage of their journey. We offer information when you are choosing a vehicle, free UK-wide home delivery, and ongoing servicing and maintenance. Whatever you need, we're here to help.

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I couldn't get the car I wanted in the timescale required you were the only people to offer an alternative that ticked the boxes we wanted and delivered”

Helpful Report

Posted 7 years ago

Hi Mark and thanks for your kind review! We're glad to hear that we could organise you an effective solution to match your requirements. Now we hope you enjoy your new car and it does what you need it to! Happy Motoring, FVL.

Posted 7 years ago

“First class from start to finish kept me well informed what was happening.”

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Posted 7 years ago

Hi Anthony and thanks for the glittering review! We do hope you enjoy your new car and that it does everything you need it to. Happy Motoring! FVL

Posted 7 years ago

“Fast & Friendly service. Everything on time. Happy customer”

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Posted 7 years ago

Hi Lee and thanks for your 5 Star review! We are delighted to hear that you found our service as you would want it. We also love happy customers here at FVL! Happy Motoring! FVL

Posted 7 years ago

“Frazer was very helpful throughout the deal. Louise made form filling simple. Great team.”

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Posted 7 years ago

Hello Frank and thanks for the 5 Star Review, it's appreciated. We will be sure and pass your comments onto the team for you and we are sure they will be delighted to hear them. Enjoy your new car, FVL.

Posted 7 years ago

“Professional advice from the start, patient help with all aspects of choosing the car and completing paperwork.”

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Posted 7 years ago

Hi Andrea and thank you so much for taking the time to leave your 5 Star review! It means a great deal to us. We are delighted to hear that you found our services professional and we hope to hear from you again for your next contract hire! Happy motoring and enjoy your new car! FVL

Posted 7 years ago

“Car was delivered on time and to spec requested. Driver ran through all the things on the car”

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Posted 7 years ago

Hi Wendy and thanks for your review it's very much appreciated. We're happy to hear that your experience met your expectations. And of course we hope that you enjoy the new car! Happy Motoring! FVL

Posted 7 years ago

“Best price, and great follow up service to match.”

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Posted 7 years ago

Hi Francesco and thanks for your 5 star review! We appreciate you taking the time to leave your feedback and we hope you enjoy the new car. Happy Motoring! FVL

Posted 7 years ago

“Superb effort made to ensure the smoothest running in obtaining our band new car in a short space of time!!! Easy communication and process!”

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Posted 7 years ago

“Fraser worked amazingly hard to run to a tight time scale!!!! Thank you for everything you did!!!”

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Posted 7 years ago

Hi Rebecca and thanks very much for the review. We will pass your comments onto Fraser and we are all happy that we could get your car to you for when you required it. Now all you have to do is enjoy it and we hope that you do! Happy Motoring! FVL

Posted 7 years ago

“Good service, fair price and kept me updated at all times”

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Posted 7 years ago

Hello and thank you very much for the feedback. We hope you enjoy your new car! Happy Motoring! FVL.

Posted 7 years ago

“I have used First Vehicle Leasing for 2 cars now and I have always found them responsive helpful and have kept me informed during the whole process.”

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Posted 7 years ago

Hello Nic and thanks for your feedback it's very much appreciated. We are delighted to have supplied you with your two vehicles and we very much hope to remain your supplier of choice going forward! Happy Motoring, FVL

Posted 7 years ago

“This is the 2nd time i have used FVL. I found the process simple and quick. My first car was ideal and i had no issues hoping for the same with this one. The salesman Frazer was extremely helpful and was happy to answer my many questions and sorted me with another lovely car.”

Helpful Report

Posted 7 years ago

Hi Natalie and thanks so much for taking the time to share your experience. It's great to get your feedback and Frazer I'm sure will be delighted with the glowing report! We hope you enjoy your car and we hope to hear from you again for the next one! Happy Motoring, FVL.

Posted 7 years ago

“Friendly staff made my first experience of leasing a car pleasurable.”

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Posted 7 years ago

Hello and thanks for your brilliant review! We are happy to hear that you enjoyed your experience with us and we do hope you enjoy your new car! Happy Motoring, FVL.

Posted 7 years ago

“Helped pull out all the stops, following my original Car request's failure.”

First Vehicle Leasing 5 star review on 28th June 2017

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Posted 7 years ago

Hi Jeffrey and thanks for the 5 star review and wonderful picture! We are extremely happy to have been able to assist you in getting your chosen vehicle and we must congratulate you on your choice! It's a stunning car. Happy Motoring, FVL.

Posted 7 years ago

“everything was simplified and easy to follow”

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Posted 7 years ago

Hi Colin, Thanks for your 5 Star review, we really appreciate you sharing your experience! We hope you enjoy your new car. Happy Motoring, FVL.

Posted 7 years ago

“Really simple process with great people to help every step of the way!”

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Posted 8 years ago

Hi Edmund, Thank you so much for the kind review and we really appreciate you taking the time to do this. Enjoy your new car! FVL

Posted 7 years ago

“Pretty happy with the overall service from FVL. They had the best quote for my chosen car (Pug 3008), dealing with their sales team (David) was a real pleasure, and their after sales team kept me updated throughout regarding expected date of delivery to the showroom. Couldn't really ask for more in that respect. The delivery itself was prompt and the driver was knowledgeable about the car, at least enough to talk through some of the internal mechanics and get me moving. One niggle I have, which is relatively minor, is that the car exterior wasn't exactly pristine when it arrived. Appreciate it had been driven x number of miles to get to me, but you kind of want your brand new car to look brand new and shiny. Perhaps a detour through a car wash by the delivery driver would be a good idea in future? I'm nitpicking... I'm on a 3 year lease and will definitely come back to FVL when it's time to go again.”

Helpful Report

Posted 8 years ago

Hello Gareth and thanks for your thorough review and 5 star rating. We very much appreciate you taking the time to share your experience and we have noted your comments to use in improving our service going forward. We hope you enjoy your new car and definitely look forward to hearing from you again! Happy Motoring! FVL

Posted 8 years ago

“from outset my dealings with FVL were very positive, helpful and professional, thereafter I was constantly undated as to progression of my vehicle.”

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Posted 8 years ago

Hello and thanks for your comprehensive feedback! We are delighted to hear that you enjoyed your experience and of course hope that you enjoy your new vehicle. FVL

Posted 8 years ago

“From the first contact and beyond, they were easy to reach and very prompt with replies if there could be no immediate answer.”

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Posted 8 years ago

Hello and thanks for your kind feedback. We're glad you found our communication efficient! We hope you enjoy your new car! FVL

Posted 8 years ago

“Very approachable and quick to respond. Always made an effort to quote all of my many enquiries for different cars and terms etc”

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Posted 8 years ago

Hello Mr Shire and thanks again for your custom and for the excellent review. Your feedback is very much appreciated also and we hope the new car serves you well! Happy Motoring, FVL.

Posted 8 years ago

First Vehicle Leasing is rated 4.8 based on 1,550 reviews