Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always flawless buying process and extremely fast delivery”

Helpful Report

Posted 10 years ago

“Great products and superfast delivery. The additional surprise packet of rainbow drops made my day. Excellent customer service.”

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Posted 10 years ago

“Shopping at Firebox was a very unique experience - not because they sell so many cool and cute things you don't find elsewhere, but because they always have chuckleworthy descriptions, even in the tiniest of details! Customer Service was pleasant and very prompt, and items came properly packed and in good working condition (: Prices are on the steeper side, but if you don't mind paying a bit more for quirky items and good customer service, this is the place to shop at!”

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Posted 10 years ago

“wanted a gift for a friends birthday and had to call to find out if the gift would be delivered on time before i ordered it. the advisor i spoke to was very helpful and a delight to speak to, i would highly recommend this site to everyone”

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Posted 10 years ago

“For Father's Day I purchased a mystery box, it was mysterious. Then when it was opened it was no longer mysterious but was filled with items from the firebox website. I though perhaps coordinates to a location of intense intrigue, or maybe unicorn DNA, but instead there was a chocolate spanner a whisty glass, and booze spread and a wallet ninja. My dad liked the items so all was not lost.”

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Posted 10 years ago

“I love Firebox, it's so quirky! I asked a question about a product and someone got back to me in a couple of hours.. They put so much effort into everything they do!”

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Posted 10 years ago

“Firebox are a fantastic company to buy from; ingenious ideas galore for presents and even special gifts for yourself. I found a range of things for my girlfriend's birthday which ranged from useful and thoughtful, to outrageously hilarious! And I added in an order of pokemon soap for myself as I couldn't resist! Their quirky confirmation emails and correspondence are also light and funny, taking the monotony out of online shopping, with the same old details being sent out! Delivery was quick and everything was well protected in the box too. 5*!”

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Posted 10 years ago

“Great website for cool satisfying gadgets and gifts for everyone.”

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Posted 10 years ago

“Brilliant, i love using Firebox!”

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Posted 10 years ago

“great service I am a returning customer and it still offers the same high quality standard that I experienced the first day 10 out of 10 top notch”

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Posted 10 years ago

“Firebox is a one-of-a-kind firm that we all need in our lives. Awesome products, awesome service and awesome communication. What more can I say other than you guys are errrrrr AWESOME x”

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Posted 10 years ago

“Firebox is a one-of-a-kind firm that we all need in our lives. Awesome products, awesome service and awesome communication. What more can I say other than you guys are errrrrr AWESOME x”

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Posted 10 years ago

“Fantastic customer service!”

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Posted 10 years ago

“My order arrived faster than expected. The packaging was eye-catching and fun plus I got pleasant surprise when I unpacked my item and found a complimentary bag of sweets which really made me smile. Would definitely recommend to everyone!”

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Posted 10 years ago

“Love the site, love the humorous approach, very refreshing. Have recommended site to friends.”

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Posted 10 years ago

“An excellent company to do business with. If only all companies were like these life would be a far more pleasant place to be.”

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Posted 10 years ago

“Bought these Firebox items for my son-in-law from his daughters. He loved them and so does my Granddaughter age 5. She uses his cell phone app to fly the copter all by herself and safely in the house. Great purchase.”

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Posted 10 years ago

“Firebox is one of the best websites I had ordered stuff from I love the April fools jokes they do and the relaxed but efficient style they do things never had a problem with then and tell all my friends about the website I will continue to buy products from their website Tim Taylor from York”

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Posted 10 years ago

“Delivery is always faster than expected, I've ordered from Firebox a number of times and so have others that I've recommended them too and there has never been a problem. :)”

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Posted 10 years ago

“great website, great service, great products.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews