Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a speedy delivery but after I got it found it cheaper on prezzibox - good service but more expensive”

Helpful Report

Posted 10 years ago

“Excellent service, very prompt delivery, x”

Helpful Report

Posted 10 years ago

“I love this site, it's super quirky and fun. I always find a gift for someone or a treat for me that is reasonably priced and different from the run of the mill shops. I feel they go the extra mile and that's why I go back so much.”

Helpful Report

Posted 10 years ago

“The best company I've ever dealt with in all respects. Delivery was fast, packaging was excellent & customer service second to none!”

Helpful Report

Posted 10 years ago

“Verry good website delivery within the time however boxes are sometimes dented”

Helpful Report

Posted 10 years ago

“very fast and quick to arrive, no problem at all thanks”

Helpful Report

Posted 10 years ago

“Great company, great products and great at just about everything else!”

Helpful Report

Posted 10 years ago

“I purchased some great unusual gifts that arrived the next working day, such a great service at great prices. A big well done to firebox, will defo purchase from them again.”

Helpful Report

Posted 10 years ago

“It was a pre-ordered gift and I was kept informed along the way of its progress. Great service, delivered well packaged and on time. Loved the humour in the e-mails ;)”

Helpful Report

Posted 10 years ago

“Couldn't be happier with the service. Order was dispatched and delivered in good time and the packaging was just right. (Not too big for the item)”

Helpful Report

Posted 10 years ago

“Arrived very quickly, Packaged well. Great would use again .”

Helpful Report

Posted 10 years ago

“Death Star cookie jar! Awesome. Firebox have done it again!”

Helpful Report

Posted 10 years ago

“Always great gift ideas and customer service is excellent. Unique gifts all round!”

Helpful Report

Posted 10 years ago

“I order quite a bit from firebox around the holidays and birthdays just because they are so brilliant. This year I ordered the mega blackbox on black Friday and im so glad I did. I've never had a problem with firebox but I know they would do their upmost to sort out any problems they could.”

Helpful Report

Posted 10 years ago

“I had never heard of firebox before my mates at work told me it is fab with nobs on”

Helpful Report

Posted 10 years ago

“The order process was good, as preordered my stuff and the email wording never failed to make me laugh.. Delivery time was great too... Will definitely be using again...”

Helpful Report

Posted 10 years ago

“A fantastic gift idea website that doesn't break the bank, fast delivery and in great packaging! A must visit website!”

Helpful Report

Posted 10 years ago

“Had a missing voucher code, was helped brilliantly by the customer service department. Top notch work! Delivered quickly and safely. Incredibly well packed. Firebox is the bomb!”

Helpful Report

Posted 10 years ago

“Excellent website, excellent quality and brilliant products.”

Helpful Report

Posted 10 years ago

“Great company, great website and awesome collection of products. Would happily recommend these guys and shop again soon.”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews