Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ninja mug is fantastic, great Christmas present they loved it, fantastic delivery quicker than i thought and i recommend it to any everyone.”

Helpful Report

Posted 11 years ago

“Very good on letting me know when my parcel was coming, but when it arrived the box containing the present I had bought for a Xmas box was smashed up and had to taped together, a bit more care on delivery if possible please. Otherwise a good present.”

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Posted 11 years ago

“Excellent service with regular updates to ensure that I knew where my pre-order item was at all times.”

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Posted 11 years ago

“Firebox is excellent with lots of different things and a very simple and easy to use website . it made my Christmas shopping very easy and stress free . excellent service and fast delivery”

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Posted 11 years ago

“Love this site, if you like gadgets then Firebox it is, defo 5* rating, we have purchased quite a few gadgets etc, all very good quality well worth your money and a speedy delivery too.”

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Posted 11 years ago

“Amazing service and amazing emails that are very interesting to read! Would definitely recommend Firebox.”

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Posted 11 years ago

“Excellent service. They kept me fully updated with my order & it went down a storm as a present.”

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Posted 11 years ago

“Great website, easy to purchase items and very quick delivery. Will certainly use again and have told countless people about the weird and wonderful items available. Thank you for making Christmas shopping easy”

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Posted 11 years ago

“Excellent !!! highly recommend and their e.mails are brilliant.”

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Posted 11 years ago

“Excellent service, fast delivery.”

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Posted 11 years ago

“My order came thro v prompt,excellent service,my daughter is gonna be happy with her extra stocking fillers xxx”

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Posted 11 years ago

“My order came thro v prompt,excellent service,my daughter is gonna be happy with her extra stocking fillers xxx”

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Posted 11 years ago

“Great customer service, fast delivery and awesome products”

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Posted 11 years ago

“Quick delivery. Well packaged and great quality products.”

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Posted 11 years ago

“Extremely good stocks of the not so normal gifts, but the level of communications knocks everybody else into a cocked hat. Not only do you receive an order confirmation with a tracking number but its like having one of your mates telling you how you will get your stuff. Firebox put that little bit of effort into your order & it is brilliant Oh and you also get a free packet of sweeties with your order too, yesssssssssssssssssssss”

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Posted 11 years ago

“great service delivered on time Great”

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Posted 11 years ago

“Firebox is a great place to find those unusual birthday and Christmas presents, I have used them on a number of occasions and have always been impressed (and highly amused) at the unusual and quirky nature of the goods on offer. And most importantly the recipients of the gifts in question have all been very pleased with their presents! This is all backed up by excellent customer service imbued with a great sense of humour. So the next time you're stuck for ideas of what to buy your nearest and dearest visit Firebox; they may well have what you're looking for (even if you didn't know what that was until you went on their website!).”

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Posted 11 years ago

“Fantastic choice of quirky, unique gifts. Mystery box is value for money and full of surprises. Excellent.”

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Posted 11 years ago

“Excellent service and quality of goods. Delivery was as stated and delivered on the day it was confirmed. Can't wait to buy off Firebox again and again.”

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Posted 11 years ago

“Great service and fast delivery”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,740 reviews