Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,733 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service.”

Helpful Report

Posted 5 years ago

“This review would normally be 'very good', but I have had to downgrade due to problems with ordering. Although the item was put into my box, I was repeatedly told there was no delivery to my area (north east of Scotland), despite prior deliveries. Poor response time from Firebox, but the matter was eventually resolved a few days later.”

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Posted 5 years ago

“Could be better but it takes time and customer feedback to provide better service. The idea is 5/5. The actual advent box being foam and thing cardboard id give a 2/5. The items inside 4/5, sometimes it is hard to know who is who. Overall this is a b- in my opinion though it averaged 73% the fact that you provided a service gains huge success.”

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Posted 5 years ago

“Good product but the sending was long for France”

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Posted 5 years ago

“Very happy, I'm planning a lot more purchases here”

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Posted 5 years ago

Hey there Jordan, Thank you for taking the time to give us such a positive review and feedback on your Firebox #giftgasm We hope you enjoy your Unicorn Tears Blackberry Gin Liqueur. See you soon for more goodies and #giftgasms! 🎉 Merry Christmas, Firebox Team🎄

Posted 5 years ago

“I ordered your F*cking Strong Coffee for my stepson, who lives in The Netherlands. He loves it, so much so that I have just ordered another pack to be sent to him.”

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Posted 5 years ago

KAT, you brew-tiful soul! Thank you so much for your review, we really appreciate it and love you a latte. Enjoy your really f*cking strong coffee and keep telling us your thoughts! The Lords of the Beans, Firebox Team

Posted 5 years ago

“The Customer complaints team was very helpful and dealt with my issue swiftly, so will be looking to them for the future for their range eclectic gifts.”

Helpful Report

Posted 5 years ago

Hey there, Thank you for taking the time to review us. We appreciate and value the feedback you give us about your Firebox experience. We are really sorry to hear that you had a faulty item in one of your Bargain Boxes. We have contacted you directly via e-mail to look into this further and make it up to you. We look forward to hearing from you. Kind regards,

Posted 5 years ago

“I ordered the Fresh Face car air fresheners for my sister as a funny gift. The product itself was great quality and the photo looked fab. The issue was the smell. I opted for the 'New Car' smell as we all know and love that smell, however when I opened the packaging I was hit with the strongest smell of plastic-y chemical I have ever come across in my life. I tried airing it out for several days and when that failed I ended up spraying it, soaking it, waving it around to make it smell of something different... Nothing worked. The present was not suitable to give at all. What went wrong?”

Helpful Report

Posted 5 years ago

Hey there Clare, Thank you for taking the time to review us, we really appreciate it. We're really sorry to hear that your order New Car Fresh Face was disappointing and you are not satisfied. We can see that you placed this order in 2017 and it has been over 2 years. The Fresh Faces are most definitely out of date by now, hence why the smell is not pleasing. Yuk! Nevertheless, we have contacted you directly via-email to make this up to you. Have a look in your mailbox and we look forward to hearing back from you! Regards, Firebox Team

Posted 5 years ago

“I ordered the Purritos Tuna Cat (blue cat). It was absolutely adorable! I like that it was wrapped in aluminum foil to look like an actual burrito. My complaint and reason for 4/5 stars is that the foil was so easily ripped showing the cat inside. I was giving it as a gift and was disappointed it had several holes in it before I even gave it away. The cat inside was still fluffy and not harmed though. Possibly you will consider adding a layer of protection when you ship this item in the future. The layer of paper was too stiff and actually caused some of the rips. Thank you”

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Posted 6 years ago

“Found lots of fun and unusual presents for Christmas. They went down a storm. No problems with delivery.”

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Posted 7 years ago

“Items arrived in good time and good quality, tracking was easy to access.”

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Posted 7 years ago

“efficient!”

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Posted 7 years ago

“tdasdasdas”

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Posted 7 years ago

“I ordered You delivered quickly Job done X”

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Posted 9 years ago

“Great quality of product, once received it was exactly how I expected/wanted it to be and the delivery process was fast and efficient.”

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Posted 9 years ago

“Was very happy with the product i do have to say that delivery was long.. I was hoping to receive my order before xmas n got delayed till december 31th.. It happens but i will eventually reorder fromfirebox as their stuff is freakin cool!????????????????”

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Posted 9 years ago

“The Mugs arrived on time (they pby had to swim over the channel) 10 days. One of the 2 was chipped. No big Deal it a gift for a C...t of a friend. Cheers”

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Posted 9 years ago

“Ordered a few things individually over the last month, overall I was quite happy. My one gripe is that there was one item (a wrench shaped chocolate bar) that arrived quite beat up in the mail, and had snapped in half. Since it was time sensitive I gave it as a present anyway. Was a bit upset at this, they really need to use more packaging on fragile items. On the other hand though I ordered an out of stock item, they got it in within the week and shipped it immediately, very happy with that. So overall probably 3.5/5, but gave 4.”

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Posted 9 years ago

“bought a few stocking fillers for my secret Santa this year and my items came right on time! cute box, and who doesn't enjoy an additional haribo treat upon opening! nice touch. will use again”

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Posted 9 years ago

“Product was good (expensive for what it was but thats no fault of Firebox). However I paid for next day delivery and it came a day late, which happened to be alright, I got it before XMas, but still I paid £5.95 for it.....no matter as I called them and within a couple days they'd refunded all the postage money back! Brilliant service, 10/10 would buy again”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,733 reviews