Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,537 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,537 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, fast delivery. No concerns”

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Posted 4 years ago

“This was a gift to someone else so have no idea how it is or was”

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Posted 4 years ago

“I never got my order but the team were helpful and gave me a full refund for it”

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Posted 4 years ago

“Products were as expected”

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Posted 4 years ago

“Great shop, unique items and sometimes good prices but the delivery cost is a bit annoying. I search for the products elsewhere before purchasing from firebox because of the delivery charge entirely.”

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Posted 4 years ago

Hollie, Thank you so much for taking the time to review us and give us some really valuable feedback. Your experience and opinion are very valuable to us and shape who we are and who we become. You'd be pleased to know we will be reviewing the delivery options and costs and will do our best to improve this so that next time, there is no need for you to look elsewhere. You're the best. We wish you and your loved ones a very merry Christmas, Firebox🎄

Posted 4 years ago

“I had to wait a month longer than usual because of back order. The website didn’t say back order so I contacted firebox and they told me. Besides that, everything was perfect. Keeps it up!”

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Posted 4 years ago

“Never received my package, but they were able to give me a full refund”

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Posted 4 years ago

“As a company i would use a different courier yodel seemed to have delivered my parcel to the wrong address, and the next one they just left on the shop counter!!! However Firebox was absolutely brilliant in getting me a replacement the very next day and their customer service was 5 star, the only reason for dropping 1 star overall was because of Yodel.”

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Posted 4 years ago

“Bought 3 items which came earlier than I thought it would. Unfortunately they had to be returned. Good job it was free!”

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Posted 4 years ago

“I really loved the product! Even tho they were some problems with the delivery. But shen it came I couldn't stop loving it - very good!”

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Posted 4 years ago

“Good service.”

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Posted 4 years ago

“This review would normally be 'very good', but I have had to downgrade due to problems with ordering. Although the item was put into my box, I was repeatedly told there was no delivery to my area (north east of Scotland), despite prior deliveries. Poor response time from Firebox, but the matter was eventually resolved a few days later.”

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Posted 4 years ago

“Could be better but it takes time and customer feedback to provide better service. The idea is 5/5. The actual advent box being foam and thing cardboard id give a 2/5. The items inside 4/5, sometimes it is hard to know who is who. Overall this is a b- in my opinion though it averaged 73% the fact that you provided a service gains huge success.”

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Posted 4 years ago

“Good product but the sending was long for France”

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Posted 4 years ago

“Very happy, I'm planning a lot more purchases here”

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Posted 4 years ago

Hey there Jordan, Thank you for taking the time to give us such a positive review and feedback on your Firebox #giftgasm We hope you enjoy your Unicorn Tears Blackberry Gin Liqueur. See you soon for more goodies and #giftgasms! 🎉 Merry Christmas, Firebox Team🎄

Posted 4 years ago

“I ordered your F*cking Strong Coffee for my stepson, who lives in The Netherlands. He loves it, so much so that I have just ordered another pack to be sent to him.”

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Posted 4 years ago

KAT, you brew-tiful soul! Thank you so much for your review, we really appreciate it and love you a latte. Enjoy your really f*cking strong coffee and keep telling us your thoughts! The Lords of the Beans, Firebox Team

Posted 4 years ago

“The Customer complaints team was very helpful and dealt with my issue swiftly, so will be looking to them for the future for their range eclectic gifts.”

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Posted 4 years ago

Hey there, Thank you for taking the time to review us. We appreciate and value the feedback you give us about your Firebox experience. We are really sorry to hear that you had a faulty item in one of your Bargain Boxes. We have contacted you directly via e-mail to look into this further and make it up to you. We look forward to hearing from you. Kind regards,

Posted 4 years ago

“I ordered the Fresh Face car air fresheners for my sister as a funny gift. The product itself was great quality and the photo looked fab. The issue was the smell. I opted for the 'New Car' smell as we all know and love that smell, however when I opened the packaging I was hit with the strongest smell of plastic-y chemical I have ever come across in my life. I tried airing it out for several days and when that failed I ended up spraying it, soaking it, waving it around to make it smell of something different... Nothing worked. The present was not suitable to give at all. What went wrong?”

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Posted 4 years ago

Hey there Clare, Thank you for taking the time to review us, we really appreciate it. We're really sorry to hear that your order New Car Fresh Face was disappointing and you are not satisfied. We can see that you placed this order in 2017 and it has been over 2 years. The Fresh Faces are most definitely out of date by now, hence why the smell is not pleasing. Yuk! Nevertheless, we have contacted you directly via-email to make this up to you. Have a look in your mailbox and we look forward to hearing back from you! Regards, Firebox Team

Posted 4 years ago

“I ordered the Purritos Tuna Cat (blue cat). It was absolutely adorable! I like that it was wrapped in aluminum foil to look like an actual burrito. My complaint and reason for 4/5 stars is that the foil was so easily ripped showing the cat inside. I was giving it as a gift and was disappointed it had several holes in it before I even gave it away. The cat inside was still fluffy and not harmed though. Possibly you will consider adding a layer of protection when you ship this item in the future. The layer of paper was too stiff and actually caused some of the rips. Thank you”

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Posted 5 years ago

“Found lots of fun and unusual presents for Christmas. They went down a storm. No problems with delivery.”

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Posted 6 years ago

Firebox is rated 4.4 based on 4,537 reviews