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Firebox Reviews

4.4 Rating 4,734 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,734 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Absolutely chuffed to bits with the photo towel. My other half loved it. Nice quality fabric and the pictures look great. It's washed lovely. Only downside is it can't be tumble dried, which means it's not very soft when dry. He's happy with though so that's what counts.
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Posted 2 years ago
Hi there, Thank you so much for your review and your kind words. HURRA... 🥳 We're sorry your towel isn't dryer safe, but a trip to the dryer would almost certainly damage the images on your towel. We can understand you though, who doesn't love a soft, cosy towel! 😎 Have a great day and we look forward to receiving another order from you. Cheers, Firebox
Posted 2 years ago
I have experienced great customer service and have been respected to full degree. Unfortunately I ordered very close to Christmas and am still waiting for my order. Hoping when it comes it will fullfill my expectations! Great experience.
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Posted 2 years ago
Hi Lewis, Thank you for your kind review and your praise, which we are of course happy to pass on to our team. 🤘 We hope, of course, that you have received your ordered item and that you have a lot of fun with it. 😋 We are already looking forward to your further orders. Best regards Firebox
Posted 2 years ago
LOVE firebox. My family have used them for quite a few years; always great quirky items and decent value. Love the branding & voice; it’s informal & fun. Highly recommend over Prezzybox, NotOnTheHighStreet, IWOOT, etc. No company’s perfect though – Here are some improvement areas: The address section when ordering is not in a logical order (should be First Line, Town, Postcode), and the prompts are hard to understand because they’re not in line with the fields. You should have a Webchat function to talk to you, because emailing and tweeting is slow. The Where’s My Order page is perfunctory; it doesn’t give you an update if it’s a personalised item / thirdparty item.
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Posted 2 years ago
Simple to order and arrived in good time.
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Posted 3 years ago
Great experience. Only issue was that there was not an option to review the photos or to shuffle them round on the gift purchased so it was a bit of a guess game. But all in all it worked out and the recipient was extremely happy :)
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Posted 3 years ago
Good 🥰🥰🥰
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Posted 3 years ago
Gadget box- waste of money
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Posted 3 years ago
Hi Victoria, Thank you for your review, our customer service has already contacted you about this and hopefully offered you a satisfactory solution. We apologise again that you were not satisfied with your order and hope that you will give us a second chance and remain a customer. Best regards Firebox
Posted 3 years ago
The idea is fantastic, but the execution less so. I received two full size, two miniatures and one can that was sightly damaged. The variety left something to be desired, but the quality was reasonable. Would be a nice gift but isn't particularly special.
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Posted 3 years ago
So far so good seems OK only bought couple of items
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Posted 3 years ago
Bought as birthday present. Easy to order, came within a couple of days.
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Posted 3 years ago
Item arrived very quickly and was packed well.
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Posted 3 years ago
The package came on time and my friends loved the gifts! Thank you.
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Posted 3 years ago
I love it! I bought a Bao bun from firebox and it’s the cutest thing ever!!
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Posted 3 years ago
Product itself is good and a good present but I would not advise paying £3.95 for it to be wrapped poorly in gold wrapping paper. I thought it would have been put in a nice bag or something aswell for that cost.
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Posted 3 years ago
Pritty nice
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Posted 3 years ago
Este muy bien
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Posted 3 years ago
I like their products
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Posted 3 years ago
Love Firebox. Always offering fun and random stuff. All the things I don’t need, but want!
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Posted 3 years ago
Really pleased with the item I ordered I had emailed Firebox with a query and had a response almost immediately. Would definitely order from again
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Posted 3 years ago
Firebox was quick with the delivery
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Posted 3 years ago
Firebox is rated 4.4 based on 4,734 reviews