Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,733 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleasantly surprised by the efficient delivery - very speedy. All the items came well packed etc.. I am disappointed in the item ' screaming flying monkey' since it doesn/t fly and only screams occasionally! I would like to return same.”

Helpful Report

Posted 9 years ago

“I purchased Unicorn Tears Gin Liqueur as a birthday gift for a friend, and as always, Firebox doesn't fail to deliver. It arrived on time and in excellent condition. My friend loved the gift and said he thought it was very tasty. Yeah, I didn't get to sample it. :( The only comment I would have as a recommendation is it would be nice if the Product was packed in it's own presentation box, as it was packed in foam with no presentation. It takes away from the gloss of the gift. Maybe a Box made of fine wood wrapped in a unicorn pelt, perhaps? :-)”

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Posted 9 years ago

“Delivery system is outstanding”

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Posted 9 years ago

“All good with Firebox, but knocked a star off as they use Yodel for their deliveries. Problem with delivery from Yodel, not the first time.”

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Posted 9 years ago

“Although I was very happy with Firebox and there delivery was top notch, I was extremely disappointed with one of the products and found the add to be very misleading. For anyone else thinking of buying the Beer Jelly Beans I would advise not to unless they have been reduced in price.”

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Posted 9 years ago

“Firebox is often my first call when someon's birthday is approaching. They do many unique products and they always deliver within a reasonable time.”

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Posted 9 years ago

“was pretty decent unusual stuff at fair prices”

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Posted 9 years ago

“Bought it as a birthday present for my partner. Haven't used it yet but it looks pretty awesome! Can't wait to use it! Only quibble, why does something so slim and small have to be sent in a box 15x larger? Just puzzled is all!”

Helpful Report

Posted 9 years ago

“Fridgeezoo Animals, Excellent but annoying Japanese Fridge Pets. Great as a present, just a bit of fun. At first I thought they would be too small, thinking they would be like a regular carton but then that would just take up valuable space. So smaller is better. Different ones say different things. WE have a Penguin and he is quite generic and non aggressive tone. I haven't a clue what he says but it sounds fun. I wouldn't buy the English versions as they sound very boring and what they say is rubbish. Overall a little expensive for what it is. But great for xmas/birthdays for the crazy or Japanese/anime inspired people in your life!”

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Posted 9 years ago

“A little expensive, however this is overshadowed by the most witty advertising and communication I have dealt with.”

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Posted 9 years ago

“Great website, Lot of cool stuff and a very professionnal team”

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Posted 9 years ago

“love the mushroom has pride of place at work everyone has had a tug lol”

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Posted 9 years ago

“Fast, efficient, good customer service, enjoyable”

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Posted 9 years ago

“J'ai souvent eu une bonne experience avec Firebox, les produits sont sympas et le marketing + service client cool !”

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Posted 9 years ago

“Fast delivery, promised stuff - all went well and we got what we expected. I may recommend!”

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Posted 9 years ago

“Firebox.com is an amazing website with unusual gift ideas. It is a little pricey, but that's to be expected when you look at the unique and different items in display. It's perfect for that whacky mate who you don't know what to buy!”

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Posted 9 years ago

“Unfortunately, while I loved everything I purchased from Firebox, the customs charge - which doubled the actual purchase price, will prevent me from ordering overseas in the future.”

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Posted 10 years ago

“I thought all in all it was really good, except the fact I had no confirmation email telling me I have purchased my product but I phone up customer service and they were very kind and friendly and sent me another email instead”