Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,733 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and super quick delivery . Kids love their Panda and frog sandwiches.”

Helpful Report

Posted 9 years ago

“Good service but very expensive.”

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Posted 9 years ago

“I have bought from Firebox many times and each time they haven't failed me and all my items were what I asked for with a reasonable price. There was some confusion with the delivery though. This was because I ordered two items at the same time. One item was delivered days after I did the transaction and the other took around 10 -15 days longer. I was a little disappointed with the wait time and I wasnt sure whether I would receieve it in time for christmas, however Firebox didnt fail to deliver it in time. Got exactly what I wanted and was another successful but in the end. If I was Firebox, I would make the delivery process much easier to understand but since I got everything on time im happy. Thank you Firebox!! ;)”

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Posted 9 years ago

“bought 1 chicken handbag on the invoice it has chicken handbag plus what is the plus my daughter thinks it comes with a purse I only got the handbag which I am not sure about thanks”

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Posted 9 years ago

“Nice easy website and the humorous emails are fun. Would like an opportunity to put a message in with the gift though.”

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Posted 9 years ago

“Order came exactly as described, in good time and a nice box, with a sweetie!”

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Posted 9 years ago

“Very Enjoyable. Although I did see another product I wanted, which had disappeared a few days later when I came to purchase it”

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Posted 9 years ago

“Have used before and happy to purchase from again. Wish they used Royal Mail for delivery though as couriers round here are hopeless”

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Posted 9 years ago

“lack of imagination , ordered the gadget box last year great ordered it this year only 1 thing has changed reallyyy????”

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Posted 9 years ago

“Very swift delivery, it's a gift so hopefully goes down well.”

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Posted 9 years ago

“Postage is pricey but items are good and speedy”

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Posted 9 years ago

“a wonderful ride with firebox”

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Posted 9 years ago

““Excellent service, especially when I returned the items, no quibble, just waiting for refund. Well packaged, polite and quick service.””

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Posted 9 years ago

“This was bought as a gift so I cant speak to the durability. But the product looks good, comes well packaged and was delivered very promptly. I am very happy with the whole process top to bottom. First time shopping at firebox but im already a fan”

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Posted 9 years ago

“Very good service! Even living in the netherlands, my packages arrived on time! love the littl extra in the box. mad eme feel like a propper customer instead of a walking wallet!”

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Posted 9 years ago

“The service from Firebox is generally good. However I bought a Mystery Gift box as a present for a 13 year old girl. The contents of the gift box are inappropriate for a child and considered boring! While for an adult the gift would/ may be of interest. My recommendation for the mystery box is for Firebox to provide an age guideline - this would avoid the situation that I find myself in where I will now need to purchase a 2nd gift to avoid the child being disappointed at Xmas - so instead of sticking to my budget of £35 I will end up spending £60, not happy.”

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Posted 9 years ago

“Very good service. I feel special and much loved. Why can,t all companies be like you? Love and hugs to you all, Susiexxxxxx Ps. Is the cheque in the post?”

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Posted 9 years ago

“Prompt confermation, prompt delivery so far so good. Let's hope it works!”

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Posted 9 years ago

“A great place to buy fun gifts for some-one who doesn't need anything; such as my son-in-law. (Revenge at last!) Quirky, fun stuff that you won't find in the shops. Speedy delivery. Highly amusing E-mails that put a smile on my face all day! Already recommended to family and friends.”

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Posted 9 years ago

“A little on the expensive side, but a great service and selection. Used then multiple times.”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,733 reviews