Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,540 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,540 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postage is pricey but items are good and speedy”

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Posted 8 years ago

“a wonderful ride with firebox”

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Posted 8 years ago

““Excellent service, especially when I returned the items, no quibble, just waiting for refund. Well packaged, polite and quick service.””

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Posted 8 years ago

“This was bought as a gift so I cant speak to the durability. But the product looks good, comes well packaged and was delivered very promptly. I am very happy with the whole process top to bottom. First time shopping at firebox but im already a fan”

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Posted 8 years ago

“Very good service! Even living in the netherlands, my packages arrived on time! love the littl extra in the box. mad eme feel like a propper customer instead of a walking wallet!”

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Posted 8 years ago

“The service from Firebox is generally good. However I bought a Mystery Gift box as a present for a 13 year old girl. The contents of the gift box are inappropriate for a child and considered boring! While for an adult the gift would/ may be of interest. My recommendation for the mystery box is for Firebox to provide an age guideline - this would avoid the situation that I find myself in where I will now need to purchase a 2nd gift to avoid the child being disappointed at Xmas - so instead of sticking to my budget of £35 I will end up spending £60, not happy.”

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Posted 8 years ago

“Very good service. I feel special and much loved. Why can,t all companies be like you? Love and hugs to you all, Susiexxxxxx Ps. Is the cheque in the post?”

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Posted 8 years ago

“Prompt confermation, prompt delivery so far so good. Let's hope it works!”

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Posted 8 years ago

“A great place to buy fun gifts for some-one who doesn't need anything; such as my son-in-law. (Revenge at last!) Quirky, fun stuff that you won't find in the shops. Speedy delivery. Highly amusing E-mails that put a smile on my face all day! Already recommended to family and friends.”

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Posted 8 years ago

“A little on the expensive side, but a great service and selection. Used then multiple times.”

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Posted 8 years ago

“I was pleasantly surprised by the efficient delivery - very speedy. All the items came well packed etc.. I am disappointed in the item ' screaming flying monkey' since it doesn/t fly and only screams occasionally! I would like to return same.”

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Posted 8 years ago

“I purchased Unicorn Tears Gin Liqueur as a birthday gift for a friend, and as always, Firebox doesn't fail to deliver. It arrived on time and in excellent condition. My friend loved the gift and said he thought it was very tasty. Yeah, I didn't get to sample it. :( The only comment I would have as a recommendation is it would be nice if the Product was packed in it's own presentation box, as it was packed in foam with no presentation. It takes away from the gloss of the gift. Maybe a Box made of fine wood wrapped in a unicorn pelt, perhaps? :-)”

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Posted 8 years ago

“Delivery system is outstanding”

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Posted 8 years ago

“All good with Firebox, but knocked a star off as they use Yodel for their deliveries. Problem with delivery from Yodel, not the first time.”

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Posted 8 years ago

“Although I was very happy with Firebox and there delivery was top notch, I was extremely disappointed with one of the products and found the add to be very misleading. For anyone else thinking of buying the Beer Jelly Beans I would advise not to unless they have been reduced in price.”

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Posted 8 years ago

“Firebox is often my first call when someon's birthday is approaching. They do many unique products and they always deliver within a reasonable time.”

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Posted 8 years ago

“was pretty decent unusual stuff at fair prices”

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Posted 8 years ago

“Bought it as a birthday present for my partner. Haven't used it yet but it looks pretty awesome! Can't wait to use it! Only quibble, why does something so slim and small have to be sent in a box 15x larger? Just puzzled is all!”

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Posted 8 years ago

“Fridgeezoo Animals, Excellent but annoying Japanese Fridge Pets. Great as a present, just a bit of fun. At first I thought they would be too small, thinking they would be like a regular carton but then that would just take up valuable space. So smaller is better. Different ones say different things. WE have a Penguin and he is quite generic and non aggressive tone. I haven't a clue what he says but it sounds fun. I wouldn't buy the English versions as they sound very boring and what they say is rubbish. Overall a little expensive for what it is. But great for xmas/birthdays for the crazy or Japanese/anime inspired people in your life!”

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Posted 8 years ago

“A little expensive, however this is overshadowed by the most witty advertising and communication I have dealt with.”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,540 reviews