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Firebox Reviews

4.4 Rating 4,537 Reviews

87 %

of reviewers recommend Firebox

Company Reviews

Product Reviews

4.4

Based on 4,537 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Firebox 5 star review on 20th April 2022

Firebox 5 star review on 11th February 2022

Firebox 5 star review on 21st January 2022

Firebox 5 star review on 24th December 2021

Firebox 5 star review on 23rd December 2021

Firebox 5 star review on 14th October 2021

Joanne Musgrave

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the wine glass sippy cups for a novelty Christmas gift for folks with a new home with a pool. Great, fun product that we know they'll enjoy! We ran into a snafu with the shipping and did not receive them before Christmas (ordered 12/6) BUT Firebox made it right and sent us a replacement shipment. Thank you Firebox.”

Posted 4 years ago

Het Teri, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're really glad we could help with that small mishap. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I unfortunately had parcels delivered to the wrong address due to the courier printing labels incorrectly. Firebox refunded me in full though so I’m happy with the outcome. It’s just a shame the courier let them down on this occasion.”

Posted 4 years ago

Hey Rhea, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are in talks with the courier to prevent this mistake from happening again, Thank you for being so understanding and allowing us to help! Kind regards, Firebox

Posted 4 years ago

“The book is good - keep it away from the kids though! The willy chilly had everyone in stitches. Recommended.”

Posted 4 years ago

“It should come with a cover”

Posted 4 years ago

Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great range of amusing and unusual gifts!”

Posted 4 years ago

Hey Fiona! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“Firebox always offers something different and every year I come back for another gift to purchase for Christmas. Over the years I have to say that the goods are always ‘out there’ and unique. I’ve never not came away with something. Have to admit though there is more of a trend towards what could be called offensive or rude things such as swearing or even genitals and even though it doesn’t bother me as such I worry that Firebox will go down this route more, effecting the class that they have. A couple of items I’ve bought haven’t been particularly great such as the mini record player and the mystery box but other things have been fantastic. Keep up the good work Firebox and keep up the Packer of sweets too!”

Posted 4 years ago

Hey Russell, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“Excellent product and kept informed with progress, disappointed that the item never arrived for Xmas (jan 8) seeing I ordered it 31st October!”

Posted 4 years ago

Hey Andrew, Thank you for taking the time to review us. We are so sorry to hear that the item did not arrive as estimated but glad it got to you safe and sound. Give us a shout if there is anything we can assist you with. Regards, Firebox

Posted 4 years ago

“REVISION! It took them some time to get back to me, BUT THEY DID. Fixed everything and am happy about that. I think they have potential to be a good company , they have really unique products , maybe they just need more man-power. All around pleased with services! DO NOT ORDER FROM THIS PLACE! I placed an order at the beginning of December for a Christmas gift. Which did take a while to get to me, not a problem there. However the personalized gift is not correct! I’ve emailed them 5 TIMES!! With NO RESPONSE AT all and it’s now Jan 7th 2020. A total waste of a hundred bucks, do yourself a favor and save you money or spend it on a steak and a glass of wine!”

Posted 4 years ago

Hey Jessica, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are glad we could help rectify this matter and make it up to you. Thank you for your patience and understanding throughout, you're the best! See you back on the site very soon, for more awesome stuff. Firebox

Posted 4 years ago

“It’s a good price/quality balance.”

Posted 4 years ago

Hey unknown human, We appreciate you taking the time out of your busy schedule to write us an anonymous review and give us a fantastic rating. We may not know who you are, but you're pretty damn fantastic. See you back on our virtual shelves, for more more good price/quality balanced stuffs. Firebox

Posted 4 years ago

“Great service”

Posted 4 years ago

Hey friend, You're pretty damn great. Thank you so much for taking the time to review us and give us a wonderful rating. See you back very soon, for more 😉 Firebox

Posted 4 years ago

“Great products and service.”

Posted 4 years ago

“Got 2 of the mystery gadget boxes. Value of contents greater than the cost of the box although disappointed that both boxes had exactly the same items in them.”

Posted 4 years ago

“My grandkids really loved getting this Harry Potter advent calendar and they had fun opening it every day. They were disappointed that there was no Hermoine Granger keychain but there were keychains of the lesser characters. One thing I was disappointed in was that there was no real variance in the prizes, pretty much everything was keychains except the last day (at least from what I could tell). Still, they seemed pretty happy with it. Nevertheless, I would likely not spend the money for it again.”

Posted 4 years ago

“I purchased an egg-cup dinasaur and the little recipient was very pleased with his gift. It came in a lovely box and was well made. It enabled me to give a nice gift to a child knowing he would love it!”

Posted 4 years ago

“Excellent service. One of my items was damaged and the customer care team sorted it promptly. I will use them again.”

Posted 4 years ago

“Terrific items as always. Have bought amazing gifts for years from Firebox. I knocked a star off because the box the items were delivered in was about three times too big and that's just wasted packaging.”

Posted 4 years ago

“Great place to find unusual gifts.”

Posted 4 years ago

“A great site. Good stuff and witty descriptions”

Posted 4 years ago

“Items received were as described and any issues were sorted out promptly.”

Posted 4 years ago

“The items were really great! ... but they disappeared from the store. My buddy liked his gift so much he wanted to buy one for a friend but couldn’t.”

Posted 4 years ago

Hey Dean, Thank you for taking time our of your day to review us and tell us all about your #giftgasm! Sorry the goodies your bought disappear... you gotta move fast! As the wise say: you snooze, you lose. More cool things to come though, so watch this space! Merry Christmas, Firebox

Posted 4 years ago

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Firebox is rated 4.4 based on 4,537 reviews