Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,734 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did what it said on the Box & made us laugh.”

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Posted 10 years ago

“Item arrived quickly and it was very easy to order. The web site is nice to look at and easy to use.”

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Posted 10 years ago

“Firebox is a great website and has unique product that I haven't ever seen in stores. I love Firebox!”

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Posted 10 years ago

“Was a bit annoyed my order was processed even though i submitted the wrong billing address. I thought it would have been rejected therefore ordered it again. However i am pleased with the product as always. Very fun and quirky items.”

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Posted 10 years ago

“Item is great, but, despite paying extra for delivery, it came too late.”

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Posted 10 years ago

Hi there Ryan, thanks for your review. I'm so sorry that your parcel arrived later than expected. Our Customer Service team has dropped you an email. If there is anything else you need at all, we'll be here to help you at info@firebox.com.

Posted 10 years ago

“A great piece of equipment How did I manage with out it”

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Posted 10 years ago

“Not as good as usual orders from Firebox but this was fulfilled by a third party.”

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Posted 10 years ago

“Mainly good!”

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Posted 10 years ago

“Great product, shame about the planet destroying amount of packaging it came in. One large box for a t-shirt, plus plastic air filled sacks, plus plastic envelope with t-shirt in inside.”

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Posted 10 years ago

“I received two boxes of anal chocolates which I was disappointed with the size and packaging .The looked a lot bigger on website ..”

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Posted 10 years ago

“On the packaging it says the slushy can be made in seconds, I expected a minute or two was more realistic, but it actually takes around 15-20 minutes to make a slushy. Kinda annoying. Also diet drinks can't be used. Considering the above, it is still a decent product and I would recommend it. Just got to be patient.”

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Posted 10 years ago

“All was well with my husbands mystery box he found in the box things in there he said that that where thing he wouldn't have thought obout of buying but he will use it all thanks very much and I will recommend you to all of my friends and family ????????????”

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Posted 10 years ago

“I ordered quite a lot from Firebox. One order didn't arrive as it was out of stock. One label on the item was placed badly, and one was crushed in transit (not enough protection). But after those negative words, I'd like to say that they have the best customer service I've seen in a while. Prompt responses, apologies, and they offered me a full refund on my damaged items without having to send them back (saving me time). Very happy with the way they dealt with everything and I'd happily shop there again.”

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Posted 10 years ago

“good products, fast despatch, always keep you up to date with emails pending delivery. (also, they always put a tiny pack of sweets in the box - nice touch - BUT no use to me as they are never vegetarian...shame)”

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Posted 10 years ago

“Great! my nephew loved it Delivered just in time for Christmas to.”

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Posted 10 years ago

“Great service, great delivery time and most of all great product! Couldn't have asked for better!”

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Posted 10 years ago

“Order arrived as per instructions. Good quality goods. Would use the service again.”

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Posted 10 years ago

“Couldn't find the product anywhere else online. I was glad Firebox had it, it came on time and in very good condition.”

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Posted 10 years ago

“Super fast delivery, bit pricey.”

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Posted 10 years ago

“Very good on letting me know when my parcel was coming, but when it arrived the box containing the present I had bought for a Xmas box was smashed up and had to taped together, a bit more care on delivery if possible please. Otherwise a good present.”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,734 reviews