Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great! Ordered and item came the very next day!”

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Posted 10 years ago

“Quick delivery and exactly what I expected.”

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Posted 10 years ago

“I adore firebox! Excellent products, fantastic service honestly one of the best websites I've used!”

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Posted 10 years ago

“Great place to shop”

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Posted 10 years ago

“Product yet to arrive, through no fault of Firebox but t carrier they use: Yodel. I have had appalling service from them to date and do not understand why companies persist on using them.”

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Posted 10 years ago

Hi Muhammad, I'm so sorry to hear that you'd had some problems with your delivery. If you could pop an email over to info@firebox.com, our Customer Service team will be on hand to help you out.

Posted 10 years ago

“Firebox is brilliant for anyone that's usually hard to buy for! The service is great and I received my order within 2 days I also received a text and email to advise they had left my item with my neighbour. I will definitely be using firebox at christmas!!”

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Posted 10 years ago

“Was a bit annoyed my order was processed even though i submitted the wrong billing address. I thought it would have been rejected therefore ordered it again. However i am pleased with the product as always. Very fun and quirky items.”

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Posted 10 years ago

“Nice to see a retailer with a sense of humour for a change.”

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Posted 10 years ago

“From the easiness of the ordering to the well informed delivery, everything was spot on and I would definitely use again.”

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Posted 10 years ago

“Efficient service...products arrived safely and were even better than I had expected. This, along with customer service contacts that brought a smile to my face, can't be bad! ..Well done, Firebox! You made internet shopping seem as if we were face to face - a pleasure doing business with you!”

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Posted 10 years ago

“great service will use firebox again and tell my friends”

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Posted 10 years ago

“Item is great, but, despite paying extra for delivery, it came too late.”

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Posted 10 years ago

Hi there Ryan, thanks for your review. I'm so sorry that your parcel arrived later than expected. Our Customer Service team has dropped you an email. If there is anything else you need at all, we'll be here to help you at info@firebox.com.

Posted 10 years ago

“Firebox offer a service that is second to none. Every item I have ordered has arrived on time and in excellent condition. They're just brilliant!”

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Posted 10 years ago

“fantastic site, excellent service very speedy delivery, will use again”

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Posted 10 years ago

“Can't review the item 'cos it's going to someone as a present but, the service was very good, no problems delivering to Spain. Thanks”

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Posted 10 years ago

“It's amazing. I always love the quirky descriptions. It always makes me smile and I love the free sweets in the delivery box. They really set themselves apart from other shops and have a great selection”

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Posted 10 years ago

“Nice pice of kit, promptly delivered, well packed - what's not to love?”

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Posted 10 years ago

“It is an amazing website, fast delivery and amazing products thank you. Everybody should get a little thing from firebox.”

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Posted 10 years ago

“GOOD GOOD GOOD GOOD BOYS”

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Posted 10 years ago

““Excellent - everything I've come to expect from a trusted online shop. I just wish I had more money to squander at their store ;)””

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews