Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is a great website and has unique product that I haven't ever seen in stores. I love Firebox!”

Helpful Report

Posted 10 years ago

“Wonderful. Fast, on-time shipping! I recieved the product I wanted. I sure wouldn't mind the price going down a bit, but I do get why it is the way it is. Thank you for the best coffee mug I've ever found!=o)”

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Posted 10 years ago

“First, I saw a lot of bad feedbacks on the web so I was afraid. I tried as well. A great surprise. A serious company. Quick shipping. Funny ordering mails. Thanks from France”

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Posted 10 years ago

“Excellent website. Great for gifts. Refreshing format. Easy & clear to use whole site. Super quick delivery”

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Posted 10 years ago

“I am a repeat customer and adore the products, their originality, quality and value for money. The goods always arrive quickly, communication is excellent regarding the order and the packaging is robust. Can't fault this company at all - it is brilliant.”

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Posted 10 years ago

“No problems, easy to order, liked the inventive communications which made me laugh and the free sweets on delivery!”

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Posted 10 years ago

“I have no hesitation in buying from Firebox. Love their choice of products, love the quick and painless service, love the way their site works. Very happy. Keep those great gift ideas coming!”

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Posted 10 years ago

“I love Firebox for unusual presents. They always deliver on time.”

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Posted 10 years ago

“an amazing experience !! i ordered ,i messed up my email address ,i phoned ,i got a human being (this is true),i said that i had not had an email (my fault) so human being sorted me out and said my order was on its way ,i received it next day, well chuffed .THE BEST SITE AROUND .”

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Posted 10 years ago

“Best gift website ever!”

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Posted 10 years ago

“Easy and simple to deal with, an amusing experience.”

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Posted 10 years ago

“Great service as always. Can't think of a time where the service has been anything other than brilliant. Looking forward to my next purchase”

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Posted 10 years ago

“Very attentive company . Good value and quick delivery! Range of stuff would definitely return to buy,”

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Posted 10 years ago

“Firebox are fantastic, I'll never have to worry about gifts for the men in the family or for the weirdos in my life! This site has everything and anything- I dare you to not find something you want! The service was great, immediate response to general enquiry with great attitude. The delivery was also extremely quick which was a nice surprise. Generally I detest online shopping, but not with Firebox, it's a dream with them.”

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Posted 10 years ago

“I love firebox, it was amazing and very easy! The transaction was quick, the delivery was especially quick! Can't wait to buy my next items :)”

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Posted 10 years ago

“Unbelievable product. With every person who tried it, you get the usual "I like spicy food", but within seconds of saying that they turn red and start gasping! I even had somebody say that, and 5 mins later he was gagging and dry-heaving into a bin! Potent stuff!! I have only had a small piece myself just so I can say I've had the spiciest chocolate in the world.”

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Posted 10 years ago

“Brilliant and witty service. Keep it up. Cheers Firebox”

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Posted 10 years ago

“Not my first time shopping with Firebox, and definitely won't be the last- always great and straightforward transactions!”

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Posted 10 years ago

“Overall experience was great. My order came quickly, packaging was fab, gifts i had purchased were cool and the emails sure made me laugh.”

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Posted 10 years ago

“Very good service received sooner than expected.”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews