Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home to many completely unique goods, cool tech and amazing gifts”

Helpful Report

Posted 11 years ago

“Usual high standard of customer service - and free sweeties!!!”

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Posted 11 years ago

“Very quick delivery, far quicker than estimated. I received some bonus sweets in the box and some entertaining messages on the receipt. All in all A* service”

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Posted 11 years ago

“Firebox is quickly becoming one of my favourite online stores for the unusual and cool items you don't see on the high street. Always something that gets my attention and credit card. Keep it up Firebox...but not too much otherwise I'll be broke”

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Posted 11 years ago

“Great emails, funny, imaginative, cool. Great service as well. Will definitely be coming back”

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Posted 11 years ago

“Finding it hard to write a review on a product I haven't received”

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Posted 11 years ago

Oh dear, that's definitely not good. We have been in touch with Heidi to offer a replacement or a refund.

Posted 11 years ago

“Firefox is a fantastic website, loads of awesome products! I brought the Breaking Bad Blue Sky Candy and got exactly what I was promised! My package arrived very quickly and I even got a little free bag of sweets too! The confirmation e-mail came straight away and was informative and had lots of funny bits thrown in too! I would recommend this website highly I will defiantly be buying from them again!”

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Posted 11 years ago

“Entertaining and informative no more hovering up the cat hair for me”

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Posted 11 years ago

“Quick delivery. Product as promised. Happy.”

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Posted 11 years ago

“Love Firebox, great products really nice for unique gifts and fun stuff. Great delivery also, never been let down.”

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Posted 11 years ago

“Excellent product! love it. know I can careless about my phone being broken! thanks Firebox!!!!!!!!!!!!!!!!!!!!!”

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Posted 11 years ago

“Decent range of unique products, ideal for gifts for friends and family. Easy to use website and fast delivery. No faults with my order. Would come back in the future to check for more new stuff!”

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Posted 11 years ago

“I am very happy with the service from this company ,always delivers promtly ,comunication is great .. No scrap that...... its FANTASTIC !! The emails you get are fun allmost worth buying just for the laughs you get from their fun witty emails !!!”

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Posted 11 years ago

“I cannot fault Firebox - great, quirky, but also useful (a rare and beautiful combination) stock. Prompt delivery and excellent communication.”

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Posted 11 years ago

“I do a lot of online shopping and I mean A LOT! This is one of them sites that I keep on my screen on my phone as I always know what I'm getting is going to be exactly what it says it is, they have unique gifts and personal ones, they arrive quickly, and if anything is to go wrong they fix it straight away, I would recommend firebox to anyone as I love the site and will be buying all my presents there from now on, for others and myself :)”

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Posted 11 years ago

“Brilliant company! Brilliant products and Brilliant service. Buy and Buy again. J.C.”

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Posted 11 years ago

“I have rated my dealings with Firebox as Very Good because their service is second to none, however the product I purchased wasn't too great and that's the review I have left below: Shake & Make Ice Cream Maker Having read other reviews of this product I think I must be doing something wrong. Having filled the pot with ice and ample salt I popped my custom made recipe (following the guidelines set out on the box) into the silver cone, jiggled it into place on the ice bucket, closed the lid and began to shake. And shake. And shake. The box claims 3 minutes for creamy ice cream, but after 5 minutes of non-stop vigorous shaking, half my mix still resembled a frothy milkshake. With hardly any ice left in the bucket I decided to take what I'd got, which is when I received a shock. Diving in I placed the first spoon of my luxurious ice cream in my mouth, only to be hit with a salty blast akin to seawater. It appears the seal around the top hadn't stood up to my shaking methods and the salty water had seeped in. Using heavy ingredients like choc-chips in your mixture is a no-no too, as they all end up sinking to the bottom of the cone. I'll admit there is a novelty to how quickly things freeze, and I didn't expect Carte D'or, but the results of using this aren't really any different than freezing milk/yoghurt in the freezer. In fact the only joy I got out of this product came from pouring the icy salty water into a glass and tricking a pal into taking a sip.”

Helpful Report

Posted 11 years ago

Oh dear, that doesn't sound quite right. So we have been in touch with Jay to offer a helping hand.

Posted 11 years ago

“great communication, order received / packed / dispatched etc, arrived speedily. product - periodic table of swearing, yes purile, yes bad taste and yes very funny, especially the interactive web version. pure filth genius!”

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Posted 11 years ago

“Excellent everything good and kept me up to date with everything !! Plus emails that made me smile !! Well done. On another note the s/w that u use for the reviews cd do with being tested to a better standard.”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,740 reviews