Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love buying from firebox as the gifts always bring joy to hard to please people.”

Helpful Report

Posted 10 years ago

“Firebox let this American get some great stuff. I will be using it agian.!”

Helpful Report

Posted 10 years ago

“Great products, speedy delivery and excellent customer service. Every bit of correspondence made me chuckle.”

Helpful Report

Posted 10 years ago

“In a world of seriousness and dire warnings of the end of the world as we know it, Firebox shines a satisfying playful light showing the route to admirable levels of silliness.”

Helpful Report

Posted 10 years ago

“Birthday gift went over very well! Will absolutely use again.”

Helpful Report

Posted 10 years ago

“Always delivered fast and plenty of communication to let you know when it's due and when it's been delivered. Also love the sweet included in each parcel!”

Helpful Report

Posted 10 years ago

“The Stars say it all. I bought it for a laugh and it has gotten more than I could have anticipated. I enjoy being outgoing and the mask expressed that. Thank you Firebox! (Send more lollies please)”

Helpful Report

Posted 10 years ago

“Great items at a great price with fast delivery, a very happy customer who can't wait to give out her Christmas presents this year :)”

Helpful Report

Posted 10 years ago

“Firebox is the best website on the Internet! And no, i dont work for firebox (the best company ever!)”

Helpful Report

Posted 10 years ago

“Love the service received from Firebox. I don't normally read the confirmation e-mails but they are worth a read and makes you smile. Had an issue with delivery but that was down to Yodel not Firebox.”

Helpful Report

Posted 10 years ago

“I was updated with any changes throughout and it was delivered promptly when it was available”

Helpful Report

Posted 10 years ago

“Very helpful, as my sister already had the game i was then able to return it for a credit note which has since purchased the Game of Thrones””

Helpful Report

Posted 10 years ago

“I don't like shopping at the best of times, but this website was professional, easy, quick and so much fun! Love a retailer with a sense of humour..well done Firebox”

Helpful Report

Posted 10 years ago

“Very good. Prompt delivery. Humorous emails to keep you updated on your order. Will be my go-to website when looking for gifts for people.”

Helpful Report

Posted 10 years ago

“Delivery was even faster than I expected. The items were exactly as described and were in perfect condition. Was emailed info every step of the way, honestly couldn't have asked for better service.”

Helpful Report

Posted 10 years ago

“Everything was packaged nicely, arrived on time, and the product was amazing. Definitely easy to work with website, and lots of interesting quirky gifts.”

Helpful Report

Posted 10 years ago

“Seem to go the extra mile reasonably priced I would defiantly shop with firebox again.”

Helpful Report

Posted 10 years ago

“Having waited spectacularly long for a pre-order item (nothing to do with Firebox themselves, just the product not reaching market), Firebox kept me entertained with updates and funny emails along the way. Item arrived promptly and perfectly packaged, an excellent experience!”

Helpful Report

Posted 10 years ago

“LOVE THIS COMPANY. Amazing products, fantastic customer service.”

Helpful Report

Posted 10 years ago

“What an amazing experience. The order was fab and the emails received before and after delivery were the best ever. I recommend everyone to buy from Firebox ????”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews