Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasure to do business with. Very friendly kooky and personalised service. Will definitely be a return customer. Look forward to future transactions.”

Helpful Report

Posted 10 years ago

“This business is a one-of-a-kind and is brilliant, there are many of these cool and new gadget and gift websites but this one tops it all, they're efficient and all the emails I got from them felt welcoming and caring for my purchase. Would fully recommend.”

Helpful Report

Posted 10 years ago

“Great communication and FUN! Packaging fab. Kept boxes to use for my 'to shred' paperwork. Gifts spot on I hope! Website very good too.”

Helpful Report

Posted 10 years ago

“The quality of service from Firebox is second to none. Always come up trumps, and humour too!! What more can you want. Thank you Firebox for making shopping easy x”

Helpful Report

Posted 10 years ago

“Brilliant service. Staff friendly yet professional. Ready to go the extra mile. Will definitely buy from them again”

Helpful Report

Posted 10 years ago

“Unusual, quirky products...great as gift ideas. Great prompt service. Have used before and will definitely seek to use again when needing a gift!”

Helpful Report

Posted 10 years ago

“As an OAP I thought I would have the usual 'problems' ordering on line but I found this website easy to navigate. I had seen the item advertised on 'This Morning and ordered it that day as one of my granddaughter's Xmas gifts. Delivery was just 2 days later and the item was very well packaged. I haven't tried it yet but am sure if it is good enough for Holly Willoughby and Philip Schofield it must be good!!! A brilliant service, thank you”

Helpful Report

Posted 10 years ago

“Great service with a little amusement along the way brought a smile to my face on a cloudy day! Prompt delivery and good packaging. A fabulous idea for the children. Trouble is you'll never get the children out of the bath!!! Thank you!”

Helpful Report

Posted 10 years ago

“A very good seller,quick delivery time, & a very good sense of humour thrown in.”

Helpful Report

Posted 10 years ago

“I love this e-shop”

Helpful Report

Posted 10 years ago

“Brilliant service will recommend to my family and friends”

Helpful Report

Posted 10 years ago

“Comanfa feta i rebuda en una setmana des de l'Alt Empordà (Catalunya). Molt bon servei!! Moltes gràcies!!”

Helpful Report

Posted 10 years ago

“I found the perfect gift for a friend. Arrived next day. Well packaged. Really pleased. Brilliant, thank you!”

Helpful Report

Posted 10 years ago

“All items arrived together in one package and arrived quickly before the expected delivery date. Packaging was very exceptional and safe.”

Helpful Report

Posted 10 years ago

“fabulous - love the site! feedback as required, they kept me up-to-date with my stock availability… the only thing that needs to be improved is the tracking and tracing. yes, i'm in south africa and i've taken the risk… but the shop can't even provide a tracking number. if i had that, my postal service could find my items, which have magically gone missing since landing in the country.”

Helpful Report

Posted 10 years ago

“Cool as a polar bear sucking a humbug.”

Helpful Report

Posted 10 years ago

“Amazing, best costumer service I've ever received and funny, well done”

Helpful Report

Posted 10 years ago

“My order arrived quickly and safely and we are all now having a very merry time supping Unicorn tears....”

Helpful Report

Posted 10 years ago

“Firebox offer a range of quirky and different products. They seem to have a sense of humour and want you to enjoy shopping with them. Everything I've bought from them has made me smile, packaging has been good and delivery on time. I thoroughly recommend them.”

Helpful Report

Posted 10 years ago

“The parcel was well packaged and arrived quickly. Delivery man text to say on his way and even rang to say be there in 5 minutes. Good service!”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews