Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,721 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived late, despite being sentan email saying they has been delivered , when challenge later apologies came, such a shame but there are lines on the printed socks , guess there's not much I can do with them now”

Helpful Report

Posted 1 year ago

Hi Charlotte We are really sorry that you did not receive the quality you deserved. This was definitely not fair and you should have not been sent the socks in this condition. We have refunded you the full amount for it. Massive apologies for the inconvenience!

Posted 1 year ago

“Gifts chosen for friends, really different. Easy to order, great delivery, great value”

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Posted 1 year ago

“My order that I made I think is reasonable although not opened as bought for a Christmas present”

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Posted 1 year ago

“Fair to middling”

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Posted 1 year ago

“Easy to order. Came quickly. Loved the product (wine aerator). Will order more”

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Posted 1 year ago

“You had the product I was looking for, at a price that was reasonable and it was delivered quickly.”

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Posted 1 year ago

“Very Happy”

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Posted 1 year ago

“Good feedback, kept me informed of my order, and I was thrilled with everything when it arrived (which didn’t take long at all thank you)”

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Posted 1 year ago

“Delivered efficiently and on time. Products packed well”

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Posted 1 year ago

“Was delivered promptly and I was kept up to date regarding time of delivery etc.”

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Posted 1 year ago

“Easy to order, although getting the personalised socks right was a little tricky but hilarious once they arrived. Quick delivery. All good.”

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Posted 1 year ago

“Excellent item”

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Posted 1 year ago

“No issues, item arrived quickly, well packaged.”

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Posted 1 year ago

“Really happy with my apron order, good quality material, easy to order.”

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Posted 1 year ago

“My item came on time and was left in the porch place as requested. This item is a Christmas gift so i can’t comment on the product itself.”

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Posted 1 year ago

“I uploaded 2 photos, seen how it would look. I was happy .. It arrived and only one side was printed. Support said I only uploaded one. Very disappointed and support were very dismissive. No apology.”

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Posted 1 year ago

“Unexpected next day delivery, great service”

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Posted 1 year ago

“There was a problem with the order, it’s arrived very late, Customer service was not helpful at all, and this was a present for someone and missed their birthday. I’m very disappointed”

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Posted 1 year ago

“My son will love this. Need to get one for me next time”

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Posted 1 year ago

“I ordered a personalised bottle for my sons birthday and it arrived promptly and was really nice. It was so easy to personalise and order. Thank you so much so pleased with product .”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,721 reviews