Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,726 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant unique items, great service and delivery. Would definitely buy from firebox again”

Helpful Report

Posted 1 year ago

“I ordered 5 items and received 4, with a packaging slip that lists one of the items wrong, yet that wasn't included anyway, so i'm missing an item and about 1/3 of the value of my order. I've had no reply as of yet. Update as of Jan 2024: Firebox did refund me on the missing item after going through support, though they did not send/email any kind of coupon or voucher as they have claimed. I can't attribute a reason for that as i don't know if it's incompetence on the part of Firebox or just a lie at this point unfortunately.”

Helpful Report

Posted 1 year ago

Hi there Thank you very much for taking the time and submitting an honest review of your experience with us. We are so sorry that you had such a hard time with your order. The inquiry has already been answered and solved by our customer service team. Nonetheless, we would be happy to comment on this once more: Due to a bug in our system, the item you were missing was not imported into your order, causing your parcel to be incomplete. We have refunded you this item, as well as shared a coupon, that can be used for your next purchase. We apologize again for the hassle and hope that you will give us another chance to make it right. We wish you a happy new year! Best regards Firebox

Posted 1 year ago

“Lovely Quirky products to make you smile. All price ranges, very cool.”

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Posted 1 year ago

“Quick easy and efficient”

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Posted 1 year ago

“Was easy to order and add photo, order came quickly and was better than expected, would order again.”

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Posted 1 year ago

“Fun products super speedy delivery”

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Posted 1 year ago

“Bought this for my nieces birthday. Ordered it knowing that it might be delivered the day after her birthday. After having to chase where it was when it was 4 days late and being told it hadn’t left the warehouse it finally turned up 5 days later. Not impressed with customer service as was told to leave it a few more days and contact again if it hadn’t turned up.”

Helpful Report

Posted 1 year ago

Hi Louise We appreciate your honesty and the detailed review. We are so sorry for the delay you had to experience, we have passed this on to our warehouse because we want to make sure this does not happen anymore. Our customer service can only give you a detailed view of your order, once it has been shipped. At the time, your order was still in production and had just been processed, therefore we thought it would only be fair to tell you to wait a day, than to promise you something we can't keep. We are so sorry for the inconvenience you had to deal with! Best regards Firebox

Posted 1 year ago

“Excellent service. Prompt delivery. Products are great. All in all a successful experience.”

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Posted 1 year ago

“Had a broken delivery, msged Firebox, next day a replacement was sent 10/10”

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Posted 1 year ago

“Excellent quality and fast delivery Perfect gift”

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Posted 1 year ago

“The quality of the product is very poor”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you! Best regards Firebox

Posted 1 year ago

“Excellent product Great quality and the print was 100% The apron far exceeded expectations 👍”

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Posted 1 year ago

“Nice quick delivery, should cause a laugh Xmas morning would definitely use again”

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Posted 1 year ago

“Best gift ever - my friend absolutely loves it.. thank you”

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Posted 1 year ago

“Good service, the item was recieved on time.”

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Posted 1 year ago

“Great service reasonable price and quick delivery”

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Posted 1 year ago

“Delivered on time. Ordering process easy. Product looks great but is a gift so untested.”

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Posted 1 year ago

“Brilliant customer service and prompt delivery.”

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Posted 1 year ago

“Good price, easy to order, good products, quick delivery, very happy.”

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Posted 1 year ago

“Swift customer service, great product, quick shipping!”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,726 reviews