Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome products, fast shipping, great prices. And the emails from the company are the most hilarious things I've read in a while!”

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Posted 10 years ago

“I Imagine it's said all over the place but its true firebox is awesome! Such random things. I was a little dissapointed that the Lava-tory wasn't real, But all in all, great website. I shall always go back to it.”

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Posted 10 years ago

“Found this company through a Google search. Really unusual gifts for those looking for something different. Give them a try and you won't be disappointed. Loved the personal and funny information that I recieved when they confirmed my order. Felt like I was dealing with a real person not some robot. Will defiantly be shopping with them again.”

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Posted 10 years ago

“Impressed with the package arriving so fast and Un crushed. The little gift was a nice touch. Very happy”

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Posted 10 years ago

“Just marvelous - from browsing the website and giggling at products to payment and delivery. Thanks Firebox!”

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Posted 10 years ago

“Very happy customer! You kept me updated all the way through. Can't wait to give the gift to my husband!”

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Posted 10 years ago

“What a fun company! Made parting with my hard earned money enjoyable!”

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Posted 10 years ago

“Quality product with quick posting 10/10”

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Posted 10 years ago

“Luxury goods, love them”

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Posted 10 years ago

“Amazing. Will be buy more stuff delivery was extremely fast (day after) and even gave me a extra tracking number for the extra stuff that didn't arrive with the first batch. Customer service is great”

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Posted 10 years ago

“Great range of products to find a fun, unique present! I enjoyed this website a lot!”

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Posted 10 years ago

“Excellent range of goods for people that crave things that are a little different. All high quality and packaged to a high standard. Love giving and receiving items from this site!”

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Posted 10 years ago

“Top service. My order arrived the day after I ordered. Was packed well and even had a free lollipop. Great range of interesting products. Overall It was a fantastic buying experience.”

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Posted 10 years ago

“Stunningly excellent products, perfect customer service and a brilliant line in emails. There is no better online shopping experience, including webcam sites...:)”

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Posted 10 years ago

“Haven't opened gifts as yet but great service????Loved the lollipop inside and I'm sure my daughter will be thrilled ????”

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Posted 10 years ago

“Cool stuff and fast friendly delivery with a bonus lollipop in the box! Thier style of service and communication sets them apart from other websites, would definitely use again”

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Posted 10 years ago

“This website is for all of those people who have a tricky friend/relative to buy for. You will find something. Even if the recipient doesn't like it, you will be able to smile secretly, thinking of them opening the gift. Delivery was quick and everything was well packed.”

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Posted 10 years ago

“Great service, amazing products, good delivery, nicely packaged. Firebox is a company with a difference, makes the online shop that little bit more fun with their quirky emails and invoices. Go give it a try :)”

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Posted 10 years ago

“All I can say is I wish more Companies were like this, they are BRILLIANT!”

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Posted 10 years ago

“I was introduced to this website by a friend because I was struggling to find people gifts- almost all of which I've now found through this site. I contacted customer service regarding my order as I couldnt apply my student discount, and received a prompt response that the discount would be refunded to me. The parcel arrived within 3 business days, and the courier called me to let me know he had arrived as I was delivering to a work place. The item was well protected and arrived in one piece and, no less, with a bag of haribos in tow.. now that's my kind of customer service. Have reccomended to my colleagues and will be purchasing more shortly :)”

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Posted 10 years ago

Firebox is rated 4.4 based on 4,740 reviews