Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,732 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,732 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery!”

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Posted 3 years ago

“It looked fantastic once I had put it all together. When it arrived the lego figure was apart in the frame.”

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Posted 3 years ago

“You still use yodel, who are rubbish”

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Posted 3 years ago

Hi there Sophie, Thank you for taking the time to review us - we appreciate it. It's a shame to hear that you're not happy with the deliverer. Our customer service team will contact and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Very good, Bit pricey though”

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Posted 3 years ago

“Most of My purchases were with me within 24 hours which is amazing. One item was delivered the following day as it was personalised. I am really impressed with both the products and the way I was able to contact ‘a person’ when I had a small query . Thank you.”

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Posted 4 years ago

Hey Helen, Thanks for taking the time to review and rate Firebox - we appreciate it! Cheers, Fireboxers

Posted 4 years ago

“There is much to say. Good points, delivery swift and gift wrapping in thick gold paper. The ipad lap desk is lightweight, it’s outer coating is non slip. The desk surface is pale wood and lifts off the storage compartment beneath I erroneously though there would be a bean bag to settle into the knees but that was my error. Poor points: the ipad in the slot is vertical and not slanted as one needs. One requires a separate keyboard to type as the on-screen keyboard is inaccessible in the landscape position and the same applies to the home button in portrait mode. But ... It makes an excellent tray. If the desk top is inverted the recessed groove becomes a firm ledge to rest books or crosswords etc. If the slot is not used for ipad, it is handy to store pens, earphones etc. I am now using it with my ipad in a stand/cover which enables typing at the correct angle and the thickness of the whole lap desk raises the screen to a more comfortable position . I advise buyers to check all the photos and descriptions to confirm it will suit their needs. All in all I am very pleased .”

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Posted 4 years ago

Hey friend, Thanks for taking the time to review and rate Firebox - we appreciate you! We really appreciate the feedback you've given, and will pass it on to our supplier so improvements can be made. We are glad you are pleased! Thanks, Firebox

Posted 4 years ago

“I ordered some Christmas gifts which never arrived, after speaking to yodel daily for a week with little help I contacted firebox! A lovely lady called Annabelle soon sorted it all out for me and after a bit more investigation work it turned out the parcel had been ‘lost’ so another was has been shipped out to me today- fingers crossed it arrives! The customer service I received from Annabelle was second - to -none and she’s has been really friendly and helpful”

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Posted 4 years ago

Hey Ellie, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 4 years ago

“Great customer service after some products had been damaged in delivery. Products themselves are great too.”

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Posted 4 years ago

Hey stranger, Thanks for reviewing Firebox, though we are sorry your order was damaged in transit. We're glad you brought it to our attention so we could send replacements straight away. Take care, The Firebox Team

Posted 4 years ago

“Firebox was really helpful after I made an order and put the wrong address in. They couldn't change the address for me but what they did was contact me when the item was dispatched and offer me a change of address or refund. I had already ordered another one to the correct address so just got a refund.”

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Posted 4 years ago

Hey friend, Thanks for reviewing Firebox and giving us feedback on your latest experience. It has been an absolute pleasure to help you today with this, hope you enjoy your new goodies! Merry Christmas, Firebox

Posted 4 years ago

“I ordered a personalised item but there was an issue with my delivery address being defaulted to a different postcode. After using Firebox's WhatsApp customer service, the problem has been resolved! Huge thanks to Annabelle who helped me massively today. Although my item cannot be delivered by Christmas (not Firebox's fault, I think it's an external supplier).... Its still a success story. Huge thanks guys.... Your customer service is wonderful. Only reason I have given 4 stars and not 5 is because I haven't received the item to say whether I am pleased with it yet. Have a great Christmas all at Firebox!”

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Posted 4 years ago

Hey Natalie, Thanks for reviewing Firebox and providing feedback on your experience so far! We are delighted that you brought the error to our attention so that we could rectify it. Merry Christmas! The Firebox Team

Posted 4 years ago

“I purchased a Xbox light for a Christmas gift the item is very cool and works fine the only issue was that is had scratch marks all over it and and was a bit dirty.”

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Posted 4 years ago

Hey Keane, Thanks for reviewing Firebox and providing feedback on your latest order. Although we are thrilled you love your lights, we are concerned that you received them in such a condition. Please do e-mail our customer services team info@firebox.com with your order details and photos, because we'd love to see if there is anything we can do to help with that, and hopefully getting that fifth star! We look forward to hearing from you. Cheers, Firebox

Posted 4 years ago

“Good but it's not for everyone. Probably best to make a mystery box yourself to save money”

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Posted 4 years ago

Hey Clint, thanks so much for reviewing Firebox. Although, we are sorry to hear it wasn't the experience we both hoped for! Feel free to contact our customer services team info@firebox.com if there is anything you are concerned about or anything we can do to help. Although we may not be for everyone, we do try to bring joy to all situations however we can! Cheers, Firebox

Posted 4 years ago

“I have this light but there’s no usb and there’s no slot for a usb cable”

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Posted 4 years ago

Hey stranger! We're thankful that you've taken the time to review Firebox and provide us with a little feedback on your last order. Our Pennywise Icon Lights are powered by 2 x AAA batteries or included USB cable - if this is not the case do get in touch with our customer service team via e-mail on info@firebox.com and they'll be able to look into this if the item is defective. Sorry for the disappointment caused, though we hope to make this up to you. All the best, Firebox

Posted 4 years ago

“The chillies didn't really grow for me so that's why 4 stars, but Firebox customer service is the best service I've ever received. They're so nice and polite. They're forever in my good books, and I will definitely buy from here again.”

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Posted 4 years ago

Thank you Lucy! We appreciate the time you've taken to review Firebox. Though we are sorry you were disappointed with the first one you receive, we are glad our customer service team were able to help rectify this and send out a replacement free of charge! Don't hesitate to get back in touch if there is anything else we can help with. All the best, Firebox

Posted 4 years ago

“First time ordering from Firebox. I Was worried about the the international shipping, but it came in 3 days! Only complaint I have is the Bao/dumpling light I bought is a little bit caved in at the top probably from rough shipping.”

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Posted 4 years ago

Thanks for reviewing Firebox, Emma! We're delighted that we surprised you with our speed! ⚡️Our super cute XL Bao Dumpling Lights deserve to be delivered fresh 😄 We're so sorry to hear it had a bit of a rough journey though! If you'd like to return it for a replacement, please do contact our customer service team through info@firebox.com and they would be more than happy to help! Take care, Firebox

Posted 4 years ago

“First time using firebox, I ordered 3 gin minis, selected standard Delivery and the next day they arrived!! I received emails updating me throughout transit! Good service, can’t wait to buy more!”

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Posted 4 years ago

Hey Katie! Thank you for reviewing Firebox. Welcome to the family! 👋Glad to hear we impressed you with our speedy service! Although, we would love to know what we can do for that fifth star - let us know! Take care, The Firebox team

Posted 4 years ago

“As my previous review stated, I had an order that never showed, and some delays in getting a response from customer service. However, they did eventually respond, and sent my order again, this time with tracking, at no additional charge to me. The package (I Love Spreadsheets mug) arrived this time, and the recipient absolutely loves it (and spreadsheets). I’m plenty pleased with the product, and appreciative of the company making things right. It might take a bit, but they will ultimately do right by the customer.”

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Posted 5 years ago

Hey Lucas, Thanks for taking the time to review us. We're glad you reached out about your missing parcel, we're always happy and available to help! We are so sorry for the kerfuffle and that the recipient didn't get their awesome gift on time. However, it was clearly worth the wait!! Cheers, Firebox

Posted 5 years ago

“Excellent item. There was a bit of an issue with delivery. As I had purchased the item as a guest, I had no tracking number for the item. Even though I opened an account afterwards, there was no link to my order number. I now know I should have created an account before purchasing. Unfortunately, Royal Mail did not leave a card showing that delivery had been attempted, so without the tracking number, I was completely unaware. When I contacted Firebox, as no item had been received, they were extremely helpful and provided me with the tracking details and I was able to locate the parcel with Royal Mail, and collected the same from them.”

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Posted 5 years ago

Hey Mama Mildred! Thank you so much for taking the time to review Firebox. Your Astronaut Mini Me Personalised Doll had quite the journey! 🧑‍🚀 Very sorry you didn't receive your note, local postal workers have had quite the task on their hands since Corona - they might have forgotten! However, thanks for reaching out and allowing us to look into it for you. All the best, Firebox

Posted 5 years ago

“Got back to emails very quickly, helped amazingly well, will order again”

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Posted 5 years ago

Hey Rebecca!👋 Thank you so much for taking the time to review us. We were delighted to help you with your order 😁 See you next time!! Firebox #SpreadJoyNotGerms🦠

Posted 5 years ago

“very happy with my purchase from Firebox, will make the perfect gift”

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Posted 5 years ago

Thanks Joe! 😁 We really appreciate you taking the time to review us. What do we need to do to get that 5th star next time? 🤔 Firebox #SpreadJoyNotGerms🦠

Posted 5 years ago

Firebox is rated 4.4 based on 4,732 reviews