I think the products are presented in a misleading way. I bought three different products at the same time and none of them were true to the website description. I see the reviews facility for products on the website has been disabled and I assume this is why. Basically, stuff looks good on the website and is a reasonable price but when it arrives it is, in my experience, either much smaller than it was presented as, badly made or just doesn't work at all. A real shame because the products look unique. I made the mistake of buying products as gifts and was left embarrassed when the recipients opened them and we all realised how shoddy they were. EDIT: Firebox contacted me following this review and asked for specific feedback, which I gave. On the basis of my feedback they refunded me for three of the products I had bought. They also gave me a £10 credit to use within a year. Their customer service was very efficient and on that basis I have changed my rating from "poor" to "acceptable".