Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the smaller penis pillow, I want the jumbo, but you can't send it to U.S.A. Please work on it . My friend was very satisfied with your product, but she wants the jumbo penis pillow,”

Helpful Report

Posted 4 years ago

Hey Todd, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We hope to send out Jumbo Pierre to you very soon. Our team is working on the shipping issues! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“takes a long time to arrive, but overall very good quality items and a really good range of things to choose from. different from other online businesses, very witty and fun to order.”

Helpful Report

Posted 4 years ago

Milah! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Reliable delivery service with a well parcelled (and so safe) present with good value for money!”

Helpful Report

Posted 4 years ago

Hey there nameless stranger, Thank you so much for being the best and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered something. It arrived 48 hours later. I'm happy with that. OK, they could have wrapped it in grade A wallpaper with a smile and a 'thank you' card, but then they'd probably have put the price up.”

Helpful Report

Posted 4 years ago

Deke, Thank you so much for being amazeballs and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're going to think about that wallpaper suggestion... Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Good array of different products.”

Helpful Report

Posted 4 years ago

Ian! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Service gud products unique..delivery charge over priced.”

Helpful Report

Posted 4 years ago

Belinda! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We appreciate your feedback on the delivery and we will take it on board, we do want to make improvements on the options available. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The 4 boxes were alright, certainly we felt that we could have received better things to make our money's worth, but I guess we were trying our luck with mystery boxes!!!”

Helpful Report

Posted 4 years ago

Hey Christina, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. That's the thrill of the mystery... It's a risk. But we think its a risk worth taking 😉 Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“This most recent transaction was to replace one done in the festive period. Although initially disappointed, I can say that the end result and the efforts of the customer service staff to sort everything out was really commendable and I am very satisfied with the outcome and overall interaction.”

Helpful Report

Posted 4 years ago

Our dearest Lee, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I’ve used firebox several times before. I like the range of different and quirky items which are great for gifts. However. The delivery charges,in my opinion, remain too high. Also - and this happened last year too - one of the items I wanted was unavailable. Higher demand around Christmas should be anticipated and extra stock held. Finally, one of my items came in a significantly damaged box (it was a game so the box is necessary). Since originally writing this review, Firebox have been in touch to rectify my issue. Fair play to them, they have refunded the damaged item and given me a discount on my next order. Hence, I have upgraded my rating from 2 to 4 stars.”

Helpful Report

Posted 4 years ago

Hey Jonathan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us. We are glad we could help and rectify the issue you encountered with this order. Again, we are sorry for the inconvenience caused. Looking forward to seeing you back very soon, for more awesome stuff 😏

Posted 4 years ago

“Great site and service. 1 con I had is the slush puppy machine I purchased had the wrong description on their site. I thought I was buying the proper type where you add salt to a chamber and it slushes naturally. But really the machine just crushes ice.... My fridge does ice crushing the same :(”

Helpful Report

Posted 4 years ago

“Easy use website, unique products”

Helpful Report

Posted 4 years ago

Hey Dan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great but it would be useful if you recapped what I had brought from Firebox on review request. thank you”

Helpful Report

Posted 4 years ago

Hey Andy, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Love how unique their items are. Delivery is always quick and efficient, and you get free sweets!”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Very quick delivery. Item was actually as described and a great present. The recipient was delighted!”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Bought the lil dumpling light-very cute but couldn’t open the lid for the batteries so sent on an email query. Unfortunately didn’t get a reply for several days, however it was the Christmas period. When I did get a reply it was with a very genuine apology at the delay, accompanied by a goodwill gesture. So all good. Would rate 4.5/5”

Helpful Report

Posted 4 years ago

Hey Carol, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The product was not appropriate, I had ordered it despite the warning, and I returned it and was refunded.”

Helpful Report

Posted 4 years ago

Hi Meeli, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're sorry your gift wasn't appropriate but glad you find that our descriptions are accurate. We are glad we could help make the returns process a smooth experience. Looking forward to seeing you back very soon, for more cool stuff that you do like 😏

Posted 4 years ago

“Good service did exactly what they said they would do.”

Helpful Report

Posted 4 years ago

Hey secret stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“I bought this for my husband for a Christmas present and it was hilarious! I meant it for a fun gift, which it was! The only downside (and the only reason I didn’t mark it as a 5) is that it doesn’t work very well and I hoped it would. A little water dribbled out but I had hoped for more.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for being awesome and taking time out of your day to review us. We really appreciate it. Your Firebox experience as well as your feedback about it, is very valuable to us and we are sorry it wasn't 100% satisfactory. We reached out to you directly on Feb 5th to find out more about the issues you encountered with the item. Concluding it was faulty, we sent out a new one for you. Should you need any further assistance, don't hesitate to reach out to us. Regards, Firebox

Posted 4 years ago

“Great products”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Memorable gifts, great service and I'm always coming back - what more do I need to say?”

Helpful Report

Posted 4 years ago

Stuart! Thank you so much for being AMAZEBALLS and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Firebox is rated 4.4 based on 4,533 reviews