Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love the quality and unique gifts on offer,the service is excellent and you're kept upto date with your purchases and when they'll be delivered.”

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Posted 11 years ago

“Been waiting 10 days for my items keep getting fobbed off with pitifull excuses have used them several times but i won't be buying from them again”

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Posted 11 years ago

“Due to a picking error I was sent the completely wrong item. In order to receive the right item I was expected to print a returns label (when I have no access to a printer), repackage and post the item back to them. Due to my working hours, I am unable to post the item in time for them to send me the right item before Christmas. I am therefore stuck having to re-order the £20 product so it comes for Christmas, and I'm not sure what I'm going to do with the unwanted item except chuck it on eBay and hope it makes as much as I was forced to pay for it! A bit gutted really.”

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Posted 11 years ago

“The Firebox website and their e-mails are full of remarks and phrases that are probably meant to show how chic and trendy they are. In practice the delivery arrived with an item missing. They would do better by concentrating on more efficient service and not on the irritating nonsense language.”

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Posted 11 years ago

“great looking website. speedy delivery. great customer service...even offered to refund something as I didn't read the description properly!”

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Posted 11 years ago

“Firebox has an incredible range of unique prosucts. My order was delivered very quickly in well thought out packaging and I can hardly wait to see the face of the recipient of this gift. In short, a superb company with great service and unique products”

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Posted 11 years ago

“ordered a "mr wilson " ball as a present , great product , fast delivery , very happy . . . would recommend !”

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Posted 11 years ago

“I have done some of my Christmas shopping on Firebox as they are brilliant at letting me find things for those 'difficult people' for whom it is always hard to find a gift. Delivery is always quick and the products are always as described and happily received by those lucky enough to be presented with them.”

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Posted 11 years ago

“I love the products Firebox sells. They're great gifts and treats for yourself. Deliveries are always fast and come fairly late in the day which is perfect for me as I get home from work at about 7pm. I hope they get more products soon!!!”

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Posted 11 years ago

“Great response team, really quick delivery and great quality products, will definatley be buying from firebox.com again :)”

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Posted 11 years ago

“Good service and good communication and would definitely recommend buying from firebox”

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Posted 11 years ago

“Postage was a bit expensive but when I opened the box there were sweeties! Would definitely order again”

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Posted 11 years ago

“Still given away free sweets”

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Posted 11 years ago

“I've ordered a number of great one-off, never-to-be-copied stuff from Firebox and never been disappointed! Add to that their amazing delivery system and you've got a winning recipe that will keep me coming back for more, that's for certain!”

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Posted 11 years ago

“good service hilarious emails will definitely shop here again”

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Posted 11 years ago

“Great all round service”

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Posted 11 years ago

“You are so right in your assessment of me, naturally I am a brilliant person. I trusted you & the product & have to say......... Yes it's brilliant as described arrived on time& I would use you again. Thank you”

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Posted 11 years ago

“Don't let the lack of seriousness fool you, Firebox have a great record in customer service and interaction.”

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Posted 11 years ago

“What you get from Firebox is: great range, keen prices and service than no one can beat, I mean no one, not a sausage, not even that lot that spend millions on Xmas adverts. Seriously it is that good; don't believe me? Then try them out, guarantee they will have something you want, even if you didn't know it before you looked. And no, not employed by Firebox or know anyone who works for them, not even know someone who knows someone etc, just a fan”

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Posted 11 years ago

“excellent range of goods christmas wouldn't be the same without fire box and always first class service”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,740 reviews