Name: Field & Flower
Address: Field & Flower, Unit 8, Quarry Way Business Park, Waterlip, Shepton Mallet, Somerset
Rating: 4.86

“For me, the most important factor in shopping with Field and Flower is the high standard of animal welfare. My husband and I don't eat meat so I order mainly fish now that the carnivores of my home have moved out. Produce is of a consistently high standard. I also appreciate the minimal packaging (and, of course, Dave's cheerful delivery).”

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Posted 6 years ago

“The quality of the food is excellent, and staff are always very helpful regarding questions and problems. The only negative point is the use of outsourced couriers who on two occasions have delivered to the wrong place.”

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Posted 6 years ago

Hi Lorraine, Thank you for your review and great to hear you are enjoying the quality of our produce :D Regarding our couriers, we do deliver using DPD and also our own drivers dependant on your postcode. Our own drivers cover South London postcodes and surrounding areas. If you want me to look in to whether your postcode falls in line with our own driver routes feel free to email hello@fieldandflower.co.uk and we can look in to this further for you. Many thanks, Anna

Posted 6 years ago

“I love the story of field & flower and what you stand for and the fact that you have given back to people in need. Your website is the best site I have used. I have tried quite a wide variety cheese, white stilton, gorgeous, lamb, beef, salmon, monkfish, cod, stock, pie to name a few and have never once been disappointed. I have even frozen cod which I never like to do but we had that last night and it was just the same as fresh beautiful. Well done James James and team and thank you”

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Posted 6 years ago

“I have been using field and flower for many years and have always appreciated their fantastic free range quality at competitive prices and the flexible and friendly service they offer. During lockdown they also became a lifeline when food became scarce for a time, and was hugely appreciative of the focus they placed on continuing to deliver reliable to existing customers while investing to expand their capacity to help more people. Thank you to all the team and suppliers!”

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Posted 6 years ago

“I started using F&F as a friend forgot to cancel her delivery and I inherited her box. I have been ordering from them ever since. The quality is always very good ( I often hear "Mmmh, where is the meat from?" at my table) and the website is quite easy to use if you need to amend your order or your delivery. The only place for improvement that I see is maybe the packaging: it would feel better if it was reused/recycled at each delivery. I definitely recommend Field & Flower!”

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Posted 6 years ago

Thank you so much for your feedback - we really do appreciate receiving any comments which could help us grow further. We will hopefully resume our box collections once the current Covid restrictions ease, as we have popped it on hold at the moment to prevent any possible risk of spread. Once box collections are back up and running we will communicate this to our customers. Thank you for taking the time to get in touch. If you ever need anything further, please do let us know, Best wishes, Anna

Posted 6 years ago

“Easy to order and totally reliable deliveries. The meat is excellent quality, we love the fillet steaks! Packing with ice packs is brilliant too for keeping everything fresh.”

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Posted 6 years ago

“Wide variety of cuts and different meat/fish options. Very well packaged, carefully delivered. Meat and fish are deliciously tasty. It's brilliant! Hardly bought any meat/fish from supermarket since. It's more expensive then the supermarket cuts, yes, but you pay for quality, flavor and ethics. Communication is fantastic too. It's just brilliant.”

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Posted 6 years ago

“When I signed up my husband was dubious. The taste and quality of the meat and fish is so much better than you get in the supermarket and he was quick to admit it. I particularly love the mutton which is hard to find in the shops. It's great knowing that you are supporting sustainable small farms too. Even though the lockdown when meat was selling out at the shops, field and flower never failed in providing to quality produce when we expected our order. I know they worked really hard to keep things going in a really difficult time. Thanks field and flower!”

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Posted 6 years ago

“The team bring us excellent quality produce every single week, the online order system is flawless, and they have been a non-stop reliable source of nourishment for us throughout the lockdown. Well done to this great (british) business!”

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Posted 6 years ago

“I have used Field and Flower for many years and have been consistently impressed with the quality of the meat, fish and deli goods. Most importantly though, as we have chosen to eat meat and fish, I feel confident in the best animal husbandry and sustainable sources which feels very important. I often use the 'offers' to select a range of affordable and easy to cook cuts. Over the years there have of course been occasional hiccups in delivery but always these are resolved quickly, efficiently and with grace. I highly recommend this company”

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Posted 6 years ago

“I have totally changed my shopping by using field & flower. The meat is excellent - we have tried most of it - and so is the fish. Always top quality with great taste.”

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Posted 6 years ago

“We think your delivery and service is great. We have not used a service like this before but started because of lockdown. We will carry on as the quality of produce is excellent and we hope to become more adventurous with our orders. My daughter uses your service and put me on your delivery, I was a bit cautious but now delighted”

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Posted 6 years ago

Thank you so much for the lovely review Joan and so glad we could help during lockdown. I hope you can continue to use our service in the future, and if you need any help in the meantime, please do let us know. Best wishes, Anna

Posted 6 years ago

“A doctor put me on a diet that specified grass-fed meat and I didn't know where to start. I did some online research and found Field and Flower and haven't looked back. Top quality meat at good value from a user friendly website with excellent delivery. Thoroughly enjoying your products and a better quality diet. Thank you to everyone involved.”

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Posted 6 years ago

“Pros: - a very good selection of cuts, - consistent delivery and secured packaging - healthy and organic meat - 1000x better taste than anything you can find in the supermarket - reasonable pricing - support of healthy farming and happy animals - a very good cart and subscription system makes it easy to navigate around the store and purchase - I run an e-commerce agency myself and I'm impressed Cons: - biodegradable bags are ok but not for everything because they soak in moisture and everything inside them is wet - some premium cuts are missing (e.g. picanha, wagyu), whilst their competitors got those - however, F&F got some cuts that competitors don't so it evens out but... - ... F&F is a bit slow to innovate and introduce new cuts and options - e.g. sous-vide half-duck became a staple of our weekly diet and one of our favourite dishes - but it has been several months since they intrude that and nothing new is appearing - I said "reasonable price" earlier and it is good except for the fish, which is waaaaay too expensive; e.g. ~£7.5 for 250g salmon?! 3x the street price, come on... Ultimately, this is the future of farming and conscious meat-eating, before the lab-made meat takes over. Until then, F&F all the way.”

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Posted 6 years ago

Hi Lukasz, Thank you so much for taking the time to send your feedback over to us, We do take everything on board and appreciate any feedback we can get as a small company as it does help us grow, so thank you. We are continuously working hard to look for alternative packaging ideas, and also to work with our farmers to try and provide cuts that we don’t currently provide, however I’m sure you can appreciate this takes a lot of hard work, but hopefully we will have something new for you to try in the not so distant future. Regarding the price, all our meat and fish is sourced from small-scale suppliers who we know and trust. We’re committed to paying British farmers and fishmongers a fair price for the high welfare, quality products they offer and for the exceptional environmental and sustainability credentials they hold. Thank you for your continued support, and do let us know if we can help with anything further. Best wishes, Anna

Posted 6 years ago

“So impressed about how nimble you've all been in responding so superbly to the massive challenge of lockdown. The food your deliver so reliably is delicious & your whole process is a marvel of clarity and ease of use. Congratulations to you all”

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Posted 6 years ago

“Excelłent service and hig quality meat delivered to your door.”

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Posted 6 years ago

“The delivery is excellent I have never had a problem, I am kept informed and it arrives prompt as promised. The meat is well presented and fresh even after the journey getting to me, There is no comparison between shop and farm meat which is superior in comparison . It is also nice to know and reassuring in the knowledge that the animals are well looked after and respected.”

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Posted 6 years ago

“The products are much better quality than supermarket meats and all members of my family noticed the improved taste in our meals. The delivery service is efficient and the people at Field and Flower are all super helpful and friendly. I especially appreciated this throughout the lockdown and now I want to continue to support smaller farms than mass production.”

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Posted 6 years ago

“Firstly, the quality of the meat and other produce is generally very high. No complaints. Also, the way you managed to keep the quality and deliveries going through lockdown was great and really improved our quality of life. My gripes are around the consistency of delivery and how the system works. On a number of occasions I have had missing items that I’d have had to notify you about for a refund. Further, it is frustrating and disappointing when there are late substitutions with no notice. Given the order is made and the money taken 5 days in advance, it is always disappointing not to get the products ordered. Perhaps payment should be taken after delivery is made so the whole refund and replace fuss is avoided. To end on a positive, I have and will continue to recommend F&F to friends and family - please keep up the good work. Chris”

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Posted 6 years ago

Hi Chris, Thank you for your feedback, we do take all comments on board, so appreciate you taking the time to let us know your thoughts. Great to hear you are enjoying everything so far. I'm so sorry to hear you have been substituted on a couple of occasions. We are under huge time constraints currently working with our farmers and our butchery packing up your orders. The time from the butchery receiving your order and packaging it up, to the time it is out for delivery is minimal. We are informed from our butchery of any unavailability of products as soon as they can get it over to us, however due to the high volumes at the moment, this is usually once the box has been dispatched from our operations. They will always try their best to substitute an item where possible, but if this is not possible we will offer a refund for the missing item, and this would take 3-5 working days to process. We are always looking at ways to improve our service, so appreciate you feeding this back and we will work hard to make changes to this where we can. Thank you so much for the recommendations and your continued support. Best wishes, Anna

Posted 6 years ago

“Absolutely loving our Field & Flower subscription. Everything we have tried has been delicious from scotch eggs to fillet steaks! We have even switched to getting our butter and cheese as part of our delivery. Great service and terrific products.”

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Posted 6 years ago

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