Field & Flower Reviews

Name: Field & Flower
Address: field&flower, Somerset, Somerset
Rating: 4.86

4.9 Rating 2,077 Reviews

98 %

of reviewers recommend Field & Flower

4.9

Based on 2,077 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02037358005

Email:

hello@fieldandflower.co.uk

Field & Flower 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I opened my delivery on Christmas Eve the contents were a complete bloody mess. The chateaubriand was not in a sealed bag. I have contacted you earlier about this but so far no response. I cannot afford this loss. John Bedford”

Helpful Report

Posted 3 months ago

Hi John, I'm truly sorry to hear about the unfortunate state of your Christmas Eve delivery. I understand the importance of a seamless experience, especially during the holidays, and I sincerely apologise for any distress this has caused. It's really strange to hear that you have not yet received a response from our customer service team. Please could you contact us at your earliest convenience, as we will be able to resolve this for you. Kind regards, Molly Customer Service Manager

Posted 2 months ago

“Unfortunately , and we did request a change of delivery date by email , our order camre far too early ,19th December and although we followed all of the instructions and the turkey was refrigerated , it had gone off by Christmas Day and had to be disposed of ,which was a real shame as it was a lovely bird .In reterospect we wish that we had frozen it on arrival , but that defeats the object of having a fresh bird ! We will not be repeating the experience again.”

Helpful Report

Posted 3 months ago

Hi John, Really sorry to hear of the spoilage of your turkey, causing inconvenience during the Christmas. We appreciate your efforts to follow instructions. If a refund has not yet been processed, we'd like to offer a refund for the affected item. If you could reach out to our customer service team at hello@fieldandflower.co.uk and share your order details that would be most helpful. We regret any disappointment and are committed to reviewing our processes to prevent such occurrences in the future. Thank you for your understanding.

Posted 2 months ago

“Unhappy with the Christmas order as I received a smaller turkey breast joint than ordered. Will order elsewhere next Christmas and am still to receive any refund despite informing customer service. Can’t fault the delivery service which was spot on.”

Helpful Report

Posted 3 months ago

Hi there, Sincere apologies for the size discrepancy in your Christmas order. We regret any inconvenience caused and appreciate your feedback. I'm really sorry to hear that you are still awaiting a refund, please could you reach out to our customer service team at hello@fieldandflower.co.uk as we would like to resolve this for you as soon as possible. Thank you for acknowledging our delivery service. We hope to have the opportunity to serve you better in the future.

Posted 2 months ago

“Delivered to the wrong house. (A house in the middle of the village I live on the edge of) When I complained, someone said, 'Oh, would you like us to take that up with the delivery people.' ? Typical of the lines of accountability these days. I don't consider that this is up to me. F and F are entirely responsible for their deliveries, whether they contract them out or not. To not understand this is to be seriously managementally challenged and entirely unreliable. Just couldn't be bothered after that.”

Helpful Report

Posted 3 months ago

Hi Gill, I'm genuinely sorry for the inconvenience caused by the delivery error. We take full responsibility for our deliveries and deeply regret any frustration this has caused. Thank you for bringing this to our attention, and I apologise for any inconvenience caused. If there's anything else we can do to assist you, please let us know. Kind regards, Molly Customer Service Manager

Posted 2 months ago

“Ordered a free range bronze turkey crown (3-4 kgs). Delivered on time and in excellent condition. F&F included a set of cooking instructions that worked perfectly and the turkey was very tasty with a lot of meat on it for the overall size. Highly recommended. Will order again from Field and Flower next year.”

Helpful Report

Posted 1 year ago

“Delivered to the wrong address! Nothing received as yet!”

Helpful Report

Posted 1 year ago

Hi Nick, I'm really sorry to hear this. I can see it has been delivered a couple of doors up by our courier, but we weren't made aware of this error. I have just contacted DPD now to get the driver to return and redeliver correctly. If you still don't receive anything, please do let us know by emailing hello@fieldandflower.co.uk and we'll do all we can to resolve this for you. Best wishes, Anna

Posted 1 year ago

“Extremly disapointed with the service. Everything started superb, great food and customer support calling every week to see how things where going, but now, all has changed. Delivery is late. They changed the delivery company, I guess, and last deliver it arrived late and we couldnt eat what we had planned. Also, my delivery subscription is to be sent every two Wednesdays, and the one for the 23rd, because it is pre Christmas day, has been cancelled and moved to the 18th straight away, with no consultation. I have replied to them asking for any solution and they have not got back to me. Fish was great at the beginning, now is not same quality. Thinking in pausing the subscription and moving to other similar provider.”

Helpful Report

Posted 3 years ago

Hi Javier, Thank you for getting in touch and sorry to hear of your disappointment with the service you have received recently. I can see my colleague did respond to your email on the 1st December, (has this possibly filtered through to your junk inbox?) to explain why we had to make these changes to your dates on the run up to Christmas to allow us to give our small scale farmers enough notice to ensure we could help more people receive their deliveries in this busy period. I'm sorry to hear you think the quality of the produce has also been affected, I will certainly pass this on to our supply chain manager to look in to further. If you have any further feedback regarding the products that you would like me to pass on or you did need any further help with your subscription, please do feel free to email us at hello@fieldandflower.co.uk and we will do all we can to help. Many thanks, Anna

Posted 3 years ago

“I wanted to actually complain as for some reason I do not get emails asking me to select the products, just the same things delivered that I do not want with 12h notice from DPD. However I received this email that is useless without any issues,,, You need to improve your emailing approach to ensure you are delivering all communications to clients who you then charge, as if you don’t get a response, call the client. I would like to cancel my subscription as it’s the 2nd time it happened and now i find it too annoying to waste money with food I don’t want.”

Helpful Report

Posted 5 years ago

Hi, I’m sorry you haven’t been receiving your reminder emails. It sounds like they may have slipped into your junk or spam folder. We know with some emails if try saving us as a contact it fixes this issue. If you would like help with this or would like to cancel your subscription please do email us on hello@fieldandflower.co.uk or call 0203 735 8005 and we action this for you. Charlotte

Posted 5 years ago

Field & Flower is rated 4.9 based on 2,077 reviews