Firstly, the quality of the meat and other produce is generally very high. No complaints. Also, the way you managed to keep the quality and deliveries going through lockdown was great and really improved our quality of life. My gripes are around the consistency of delivery and how the system works. On a number of occasions I have had missing items that I’d have had to notify you about for a refund. Further, it is frustrating and disappointing when there are late substitutions with no notice. Given the order is made and the money taken 5 days in advance, it is always disappointing not to get the products ordered. Perhaps payment should be taken after delivery is made so the whole refund and replace fuss is avoided. To end on a positive, I have and will continue to recommend F&F to friends and family - please keep up the good work. Chris