“They are dishonest .They scammed 280dollars from My acct .I bought 2 tickets was charged for 6 ..Bought cancellation insurance and they refunded me nothing back .I’m so sick to my stomach beware Beware scam scam scam”
“Bought tickets for the Klimt Immersive Experience. Took the day off work and travelled into London only to be told the event had been postponed due to ‘construction’. No email notifying us of the cancellation despite the venue telling us they had been made aware of the delay a week in advance. Such poor management. Won’t be buying tickets to an event hosted by Fever again.”
“I bought tickets for an event but my stepdaughter ended up testing positive for Covid-19. I submitted her positive Covid test but they still refused to refund me for the tickets or offer me a credit for another event. They would only give me a 60 day voucher for the same event. Since we do not live close to NYC where the original event is happening and she starts school soon, going to this event in the next 60 days is not feasible. Total waste of $300.”
“A show was cancelled during COVID and a voucher issued for its value except that it's impossible to know its value because it does not state it AND it's impossible to use towards another purchase. Customer Service is hopeless; slow and responses which just simply don't correspond to the issue being raised. It's like they are intentionally being dumb. I will NEVER use them again. I take consolation in part that it's not just me experiencing poor service. They operate a dishonest service. AVOID.”
“Paid for tickets for dino event. Event cancelled, we were not informed. To rebook for new date the price had increased. Paid the difference. Event cancelled again. Been left chasing and chasing and chasing my refund, unsuccessfully. Complete cowboys!”
“Fever sold unvalid tickets. I bought tickets for Van Gogh Immersive experience and at the entrance to the event they told me that Fever tickets are not valid and that I had to buy new ones, which i did. Fever later refused to refund. Selling unvalid or fake tickets for events is a scam. Would not recommend at all. I think people should be aware that they are scammers.”
“I would avoid using this app at all costs! I recently purchased 3 x tickets to ‘Neighbourhood Earth’ in Melbourne costing nearly $100. My wife and 11yo son contracted COVID-19 the night before the event. I politely emailed the company and requested a refund as our travel plans to Melbourne had been cancelled. We are legally required to isolate at home in the state of Victoria. The customer representative were most unhelpful and referred us to the “terms of use” which state a blanket “no refunds”. They also would not offer a credit to use on another event in the future. I find the lack of leniency or any specific policy relating to COVID cancellations during the middle of a global pandemic to completely lack empathy. The customer service I received was appalling.”
“They cancelled six tickets over two days and said there was an issue with the venue. The venue was open. They ruined our birthday celebrations. We lost so much money on train tickets as we couldn’t get a refund. DO NOT USE”
“I wanted to bring a group of 30 to the Van Gogh experience and was told to send an email to a particular email address with my request. I did so and had some questions about pricing for a group, how the payment is collected, when payment would be due, etc. I would receive an email in return 7 to 10 days later never addressing the questions I asked. One sentence without answering my specific questions. I have worked in event planning for 15 years and have never experienced such a poorly run organization. We cancelled our visit.”
“Cancelled my ticket the night before with no explanation, said they refunded me, but they had only given me a credit note for £3.70 instead which can only be recovered if i download their app. have emailed 3 times, with no reply from anyone. AVOID THIS COMPANY IF YOU CAN. ITS A CON.”
“Event cancelled and no refund forthcoming. Was offered a credit but given very limited time to use it. Whilst initial response re a credit came from a Magdiel, Zero customer service or further responses after requesting an extension on time. Magdiel was arrogant and incompetent !! Do not recommend.”
“NEVER NEVER USE THIS COMPANY - please!!
17 emails to customer service and many calls. Just the worst company I have ever ever dealt with. Shocking. DO NOT USE”
“I booked tickets for the Frida Khalo experience in London. As you will see from most reviews this company ‘modus operandi’ is to take your money, then it cancels the event without notice, it gives you a voucher, but then it charges you more to rebook than the original price you paid - in my case an extra £10. I categorically refused to rebook out of principle and asked for a refund. Guess what they said ticket was non- refundable. After 2 hours of back and forth useless emails, I asked them to send me their terms and conditions. I read the whole thing and asked them to show me the location of their non-refund policy. Well it didn’t exist, so they sent me a refund and I never heard from them again. So my advice is, 1. DO NOT USE this company, they are con artists and 2. Always read the terms and conditions, don’t take anyone’s words for it! PS: have you noticed most of the reviews are either 5* or 1*, there’s hardly any in between which makes me think that most 5* are probably not genuine and are there to try to offset the overwhelming number of bad reviews.”
“My experience is horrendous. First and last time I use fever, that’s for sure.
Exactly one month and a half ago I booked my Dopamine Land ticket for today.
Yesterday, at 6pm, which anyone would agree it’s a extremely short notice, I’ve been notified by Fever that the event has been cancelled, but I should not worry, that a voucher has been added to my profile to rebook another date. I booked Friday 20th.
Today I realised that there was an extra charge of £2.5 on my bank, so I emailed Fever to ask for a refund of this charge as it was not acceptable, I only changed the dates DUE TO A CANCELLATION but it was an inconvenience for me and had to rearrange my whole week’s plan.
I received an answer from ARMINDA saying she cancelled my event and gave me a full refund. With her lack of reading comprehension and lack of customer service, she ruined the plans, again. I explained that what I asked was for a refund of the extra charge but I was still coming to the event. She replied saying that a partial refund was not possible and if I was interested I should book again, but she didn’t have the kindness to explain that before cancelling my ticket did she?
Just to make the story a bit better… I went again to try and book this, and now Friday is fully booked. The new response from ARMINDA after I asked once again for this to be sorted was “Hi, Thanks for contacting Fever! Please, let us know if we can do anything else for you.” Yes, I already sent two queries before this nonsense answer, but I didn’t get a proper response. So I am leaving it, and I’m definitely not coming to Dopamine Land.
Great way for Dopamine to lose customers by using a poor and unprofessional event”
“No event existed having booked Frida Kahlo. Months in advance I travelled to the venue advised on the ticket some 50 miles from my home and it was deserted. I have been refused reimbursement of wasted travel costs - disgusting - I sincerely hope you lot are prevented from trading soon - I for one have notified trading standards”
