“Drone show in Alicante appalling organised leading to dangerous overcrowding, a delay to the event & a serious impact on enjoyment. When contacted to simply ask for a refund of the premium element of the ticket price, as this wasn't delivered, they said they wouldn't. Won't be using them again”
“Could not make drone show in Sugarland this past Friday night because my husband fell ill on Friday morning. Called customer. service to see what could be done. They told me sorry but there was nothing they could do. Absolutely no refund or exchange. ABSOLUTELY! Will not be using this site again and everyone should be super aware of their policies.”
“Terrible customer service. Unable to provide any solution to problems encountered during one of their immersive experience. It took them more than a month just to provide me with a response saying there was nothing they could do and could not compensate in any way.”
“An absolute scam. I purchased tickets but never received a QR code, which meant I couldn’t enter the museum. Fever takes no responsibility at all, and I had to buy new tickets at the ticket office. For now, I am looking for consumer protection organizations to file complaints.
STOP ONLINE SCAMS”
“Customer service absolutely appalling- would definitely not recommend anyone buys their vouchers as a present - seems they are virtually unusable and the staff in customer services are more than useless”
“I bought tickets through the Fever app, but they didn’t send the QR codes, so I couldn’t enter. In the end, I had to buy new tickets at the ticket office. Fever does not take responsibility and does not want to refund the money”
“Aucune flexibilité
Aucun remboursement possible (même en cas d'erreur lors de l'achat)
Aucune compréhension des problèmes rencontrés
Se retranche derrière leurs conditions d'utilisation très strictes
Ces conditions ne sont pas disponibles dans les langues locales”
“We were aware of the strict policy of attendance no later than 5 minutes before 18:00 hours. We were outside the venue at 17:55 excactly, and the door lock sounded quite literally right as we were outside, we knocked at the door immediately. After about 10 minutes (around 18:05) a staff member came outside and told us that she couldn't let us in because of policy, while we were literally seeing the venue, arrangements and people going in and out of places and toilets behind her. We were 6 paying customers that were denied entry, when there was practically no problem letting us in to sit down quietly. Several of us asked kindly, but the staff lady wouldnt allow it.”
“Worst customer service. Tried to cancel due to health emergency but the policy doesn’t allow refunds. It’s only transferring or creating a voucher. There are no events shared with me that so that I could go for the second option. Sent long emails but with no resolution. Horrible and frustrating support staff.”
“Terrible customer service - I booked the wrong date by mistake - I emailed them the instant I pressed the purchase button asking to shift the date, and they said there was nothing they could do the tickets were non refundable (even though I was not asking for a refund). Beware of this when purchasing.”
“I purchased tickets months in advance for a Candlelight “Valentine’s Special” concert based on the published program on the event page (romantic/pop songs, including some songs from my favorite movies). The performance itself was fine, but the program was completely different: they played only classical music and none of the listed songs. That’s a major change from what was marketed, and it left me feeling deceived. I would not have bought tickets if the real program had been disclosed.”
“This review is not about the show. The show hasn't happened yet. They cancelled the show due to weather. It's trying to get the vouchers to get tickets to see the show. The tickets for the show (same show) have gone up so the vouchers don't cover your tickets. You have to pay more. Also...if you purchased four tickets originally, you have to purchase all four of them at the same time, when using the voucher. Otherwise it will be, 5 live chats, a 15 minute phone call, and 9 emails later...and still no resolution.”
“Bought tickets for an event in Dallas TX and was sent tickets for the same event at the same time and date but in Pennsylvania. Contacted customer service by phone before the event and kept saying they are working to resolve it by getting me tickets in Dallas. The next day they emailed me to let me know the event had a no refund policy, no acknowledgment that they made a mistake. We disputed the charge on our credit card and they billed our credit card again 6 weeks later like we would not notice.”
“Fever must be the WORST third party to buy tickets with! First of all you cannot sell “same day tickets” if you can’t make any changes to those tickets, because you need 48 hours in advance, plus their polices are RIDICULOUS!!! I will never buy tickets from them!”
“Preferably I’d give zero stars! I purchased a gift card for prison Island for 2 adults and 2 children for a Christmas present for a family - 1 gift card in 1 transaction. Fever issued 4 separate vouchers so when we went to book a session 1 voucher per transaction - so couldn’t use 3 vouchers! Contacted support - disgusting treatment, there reply 1 voucher per booking but wouldn’t explain why they issued 4 vouchers when I purchased 1 gift card in 1 transaction. Refused refund. Tried to book separate to use vouchers oh no minimum 2 people per booking. Be warned if you buy a voucher of gift card for more than 1 person you can’t use it in your bookings! Total scam!”
“Event was cancelled when we turned up. Advised by reception to get refund. After 2 emails requesting refund they offer very limited credit with loads of restrictions.
Very unsatisfactory”
“Candlelight - Ljubljana- Tribute to Queen
Disaster! The sound system at village festivals is better than at this event... The main violinist's slurring... A horror for the ears... I hope this criticism will help improve and take a different approach.”
“Tickets booked for the wrong date due to a website error. I rang them straightaway to get the tickets changed. 10 hours later, still not changed. Tickets are non refundable and cannot be changed so they keep my $300 for nothing in return. The chat just gives me the same generic message and they say they will resolve it over email but then they don’t send anything. Very poor customer service. I will not be booking anything with them ever again.”
“Bulgaria switched from BGN to EUR, and this company used it to raise their prices by 30%.
Their official email statement was:
Sorry, that's how Fever works.”
“We booked tickets for Edgar Allan Poe Speakeasy. The show was atrocious and we left after 20 minutes. We were promised “Sip on delicious themed cocktails, each expertly crafted and paired with each tale”. We were never offered any cocktails and some of the people in the room were drinking a yellow mixture in a cheap plastic cup. I contacted Fever and requested a refund explaining everything but they declined it stating the company policy. Will never go through them again”
