“I would strongly advise others to avoid using Fever.
I have now used this company twice, and on both occasions the events were cancelled after I had already arrived. This is completely unacceptable and shows a serious lack of organisation and respect for customers’ time and money.
Following both cancellations, I then had to chase my refunds repeatedly. I was told multiple times—both over the phone and via email—that my refunds had already been issued, which turned out to be completely untrue. The company has since admitted this, meaning I was repeatedly given incorrect information.
Customer service has been equally disappointing. On two separate occasions, calls were ended abruptly by staff, which is incredibly unprofessional and frustrating when trying to resolve an issue.
Despite the cancellations being entirely due to the company’s own failings, I am still waiting for refunds, with one taking nearly 30 days to even be processed.
Overall, this has been a very stressful and disappointing experience. Poor communication, misinformation, delayed refunds, and unacceptable customer service. I will not be using Fever again and would not recommend them to others”
“The system messes up and doesn't give you the timing you selected for. I booked an event for 3PM but the ticket showed up as 10AM. Customer service refuses to acknowledge the issue and says they can't do anything about it, citing their T&Cs. For your sanity, please never book through Fever, even if it may be an event you want to go to. You may never get the time you want and they won't help you.”
“Rubbish
Completely disregard for thier customers
Do not give a second thought to the way they operate & their customer service are bordering on rude if you contact them”
“Fever cancelled my tickets for the Ramses Gold exhibition in London only 2 days before my agreed entry time. They openly refuse to tell me why the event was cancelled even though they obviously know. They also blank my questions regarding a refund. If they had told me 3 or more days in advance I wouldn't have spent £160.90 on train tickets for myself and handicapped son. I have used their chat site and their staff are very evasive and ignore some of my questions even though I was very polite. I strongly advise anyone to avoid using Fever or the Fever app. They are very unprofessional and have no sympathy for the pain they knowingly cause.”
“My wife accidentally bought two sets of 5 tickets instead of one set. It was for a Lego exhibition and after attending it with my kids she was surprised to see an email reminder for the second purchase scheduled for the following day. She immediately contacted Fever customer service to explain and get a refund for the next day tickets. Basically Fever said that all sales are final and they don’t issue refunds. After a few back and forth emails they had zero flexibility and didn’t offer a credit/discount for a future show.”
“Fever has the worst customer service and was not helpful at all with my questions about an event purchased through Fever. They deserve negative stars.”
“Drone show in Alicante appalling organised leading to dangerous overcrowding, a delay to the event & a serious impact on enjoyment. When contacted to simply ask for a refund of the premium element of the ticket price, as this wasn't delivered, they said they wouldn't. Won't be using them again”
“Could not make drone show in Sugarland this past Friday night because my husband fell ill on Friday morning. Called customer. service to see what could be done. They told me sorry but there was nothing they could do. Absolutely no refund or exchange. ABSOLUTELY! Will not be using this site again and everyone should be super aware of their policies.”
“Terrible customer service. Unable to provide any solution to problems encountered during one of their immersive experience. It took them more than a month just to provide me with a response saying there was nothing they could do and could not compensate in any way.”
“An absolute scam. I purchased tickets but never received a QR code, which meant I couldn’t enter the museum. Fever takes no responsibility at all, and I had to buy new tickets at the ticket office. For now, I am looking for consumer protection organizations to file complaints.
STOP ONLINE SCAMS”
“Customer service absolutely appalling- would definitely not recommend anyone buys their vouchers as a present - seems they are virtually unusable and the staff in customer services are more than useless”
“I bought tickets through the Fever app, but they didn’t send the QR codes, so I couldn’t enter. In the end, I had to buy new tickets at the ticket office. Fever does not take responsibility and does not want to refund the money”
“Aucune flexibilité
Aucun remboursement possible (même en cas d'erreur lors de l'achat)
Aucune compréhension des problèmes rencontrés
Se retranche derrière leurs conditions d'utilisation très strictes
Ces conditions ne sont pas disponibles dans les langues locales”
“We were aware of the strict policy of attendance no later than 5 minutes before 18:00 hours. We were outside the venue at 17:55 excactly, and the door lock sounded quite literally right as we were outside, we knocked at the door immediately. After about 10 minutes (around 18:05) a staff member came outside and told us that she couldn't let us in because of policy, while we were literally seeing the venue, arrangements and people going in and out of places and toilets behind her. We were 6 paying customers that were denied entry, when there was practically no problem letting us in to sit down quietly. Several of us asked kindly, but the staff lady wouldnt allow it.”
“Worst customer service. Tried to cancel due to health emergency but the policy doesn’t allow refunds. It’s only transferring or creating a voucher. There are no events shared with me that so that I could go for the second option. Sent long emails but with no resolution. Horrible and frustrating support staff.”
“Terrible customer service - I booked the wrong date by mistake - I emailed them the instant I pressed the purchase button asking to shift the date, and they said there was nothing they could do the tickets were non refundable (even though I was not asking for a refund). Beware of this when purchasing.”
“I purchased tickets months in advance for a Candlelight “Valentine’s Special” concert based on the published program on the event page (romantic/pop songs, including some songs from my favorite movies). The performance itself was fine, but the program was completely different: they played only classical music and none of the listed songs. That’s a major change from what was marketed, and it left me feeling deceived. I would not have bought tickets if the real program had been disclosed.”
“This review is not about the show. The show hasn't happened yet. They cancelled the show due to weather. It's trying to get the vouchers to get tickets to see the show. The tickets for the show (same show) have gone up so the vouchers don't cover your tickets. You have to pay more. Also...if you purchased four tickets originally, you have to purchase all four of them at the same time, when using the voucher. Otherwise it will be, 5 live chats, a 15 minute phone call, and 9 emails later...and still no resolution.”
“Bought tickets for an event in Dallas TX and was sent tickets for the same event at the same time and date but in Pennsylvania. Contacted customer service by phone before the event and kept saying they are working to resolve it by getting me tickets in Dallas. The next day they emailed me to let me know the event had a no refund policy, no acknowledgment that they made a mistake. We disputed the charge on our credit card and they billed our credit card again 6 weeks later like we would not notice.”
