“Booked tickets for an experience in Washington D.C. Fever app changed it to Washington state (rep admitted their app mistake). After fever rep acknowledged mistake he told me to cancel tickets, make them a voucher and then repurchase for correct place. Well I followed his instructions but the voucher was locked to WA. Next rep said wait a few minutes it would be unlocked. Rep stated they understood I was at venue so time was important. Rep at venue said they could've took tickets that were in wrong state but unfortunately they couldnt take the voucher FEVER rep told me to change tickets too smh. After 3 hours and I had left D.C and was heading back home 6 hours away, Fever emailed saying voucher was unlocked smh. Reached back out to see if I could get refund since FEVER admitted mistake and instructed me incorrectly, was told no use voucher to purchase an event in my area....there are no events in my area other than movies. So im supposed to spend over 150 in movie tickets??”
“Zero customer service. I've had the same experience as other poor reviews. I went to a Jury night and it was average at best but I had a complaint that they allowed an infant to attend which ruined my experience because she was talking and kicking my seat the entire time. The event states 12+, they've not just provided a sub par but breeches their terms of entry and aren't willing to compensate in any way. Very disappointed and won't be attending any other events through them.”
“This is hit or miss and the company does not care if you actually have an enjoyable experience. I signed up for a dinner with 5 strangers in Madrid. The restaurant did not seem well informed about the event. Only 1 of the 5 other people showed up. When I inquired about getting a refund or redoing the experience, I received a generic response from Fever that tickets are non-refundable and my ticket was already expired. I would not try my luck again. It felt a bit scammy.”
“Apalling accountability. Booked tickets (£200) which defauted to a time that would make attending the show very difficult. Had paid extra to modify date time however very difficult following instructions. The 'live chat with the experts' is simply a dumb AI agent that doesn't give the fundamental
option to discuss how to change ticket times. Apalling. Would not use again.”
“Unscrupulous company. Booked a date and the date defaulted to the next day and they won’t change my ticket. Not willing to accept any responsibility. System not clear! Will never use them again. I suggest you don’t either”
“Had an issue come up and had to miss the event. I requested a credit to use on a later date but Fever offers no flexibility. Though Fever is upfront about their no refund policy, this is no way to run a business.”
“Worst company ever. Spent over $100 on 3 tickets, had a family emergency the same day, willing to pay to change time or date they refused and I lost all my money.”
“I recently purchased two tickets from Fever—one for myself and a carer's ticket—intended for 3 October 2025. Unfortunately, due to my Multiple Sclerosis, I accidentally selected the wrong date. I only noticed the mistake when I tried to download the tickets and saw the event had already passed.
I contacted Fever immediately and requested to shift the tickets to the correct date (3 October). I even offered to pay any fare difference; I wasn’t asking for a refund. However, despite explaining this was a genuine error linked to my medical condition, my request was denied—Fever cited their terms and would not make an exception.
I’m disappointed because it felt like there was no room for empathy or reasonable accommodation in a situation driven by health needs. I hope Fever considers more compassionate flexibility in such cases, particularly where access and caregiving are involved.”
“Drone show Dublin.
I have looked at other people's reviews.
The drones which were to wow us were absent as often as in the air. Winds in the air apparently though it was not windy.
If this was not a pattern happening in other drone shows I would feel differently. How much time are thd drones flying for for the length of the show? In reality!”
“I purchased 2 tickets ($50.80) for my niece and nephew and requested a refund within hours of purchase because they were traveling from Florida and their flight got cancelled. After going back and forth with the “support team” for about 2 weeks (waiting for their last input), they said: “Fever purchase policy” is final, non refundable, non exchangeable or transferable.
Very disappointing, poor customer service and lack of communication.”
“Very, very disappointing. After queuing at various points through just the one entrance, we came out to what can only be described as a nightmare. Walking down to the 'viewing' area looked like some shabby grass with metal barriers - it looked like we were going to be caged in. The so called VIP seats looked very much like white plastic chairs. Having being prohibited from bringing our own food, we were SO frustrated/angry with the long queues of surely 30 mins for a drink and no doubt 30 mins plus after for what food was on offer. We then hear '30 mins until the show', we looked at each other and thought - DO WE REALLY WANT TO PUT UP WITH THIS?' Funnily enough we didnt. How on earth were we to have something to eat even before the show began? At that point, we decided -No. we turned round and left. An event overpromised and very much under delivered. Quite glad we did leave now, as read other reviews. FEVER need to sort their managing out. I would have given this a zero but 1 out of 5 will have to do.”
“My family and disabled wheelchair bound wife had a horrific experience at the recent drone Sandown event, which left my wife very upset and embarrassed poorly due to bad organisation and the site staff just not caring.
The show sounds spectacular believe me, apart from tge odd moment it was not! Much of it mediocre and long gaps between drones actually being in the sky
So many people left early.
Have reached out to Fever and they basically don't care apart from offering normal platitudes.”
“I will not be using Fever ever again. The event fell significantly short of the expectations set by their website and marketing. Fever took no responsibility for the poor and misleadingly advertised event.
The key issues were as follows:
1.
Excessive queuing - Guests were required to queue repeatedly: first for bag checks, then ticket checks, and again to access the seating area. This created unnecessary frustration and delays at the start of the evening.
2.
Food and drink access - Despite being prohibited from bringing our own food into the venue, we were then faced with queues of over half an hour simply to purchase refreshments. This is unacceptable event management and detracted from the overall experience.
3.
Drone display - The drones, advertised as the main spectacle, were absent for long periods of the performance, spending much of the time grounded and out of sight. This gave the impression of a very limited show compared to what had been advertised.
4.
Music performance - The website suggested that the music would be performed by a full orchestra. In reality, there were only four string musicians, which did not match the expectations set and felt misleading.
5.
Event scheduling - The event format required guests to arrive from 7pm due to unassigned seating, yet the show itself did not begin until 8:45pm. After this long wait, the performance lasted only around an hour, which felt disproportionate to the time commitment and overall ticket price.”
“I am extremely disappointed with Fever. I kindly asked for a refund for an event happening next week, as I cannot attend with my disabled son due to the weather conditions (rain and mud make it impossible to access the venue with a wheelchair). I paid over £30 and explained my situation clearly, but the only answer I got was: “change the date and time or sell the ticket.” No empathy, no understanding, no flexibility.
This is not just poor customer service, it is a complete lack of respect for customers with special needs. Shameful experience and I will definitely think twice before ever booking with Fever again.”
“Be careful. I bought ickets and confirmed one date and it gave me another. Now they are not refunding and say I should have looked ...the date is very small. Do not buy tickets online. This is theft and I will send a complaint. Abusif”
“We had a sick child on the morning of visiting the the Titanic immersive exhibition . We rang at 8 am as soon as we knew we could not take him into a crowded place and infect everyone else . All we wanted was to swap the tickets to a day when the child wasn’t infectious . We e mailed , phoned and chatted on line . All we kept getting was they needed 48 hours notice to change the date . The child didn’t give us 48 hours notice he was getting ill . Plenty of dates available to change tickets to but no flexibility . Totally unacceptable customer service will never use them again .”
“We arrived 6 min late. It was 7pm show and we had our kids. There were 20 other people also who came at the same time and many more behind. The venue staff would not let us in. It was horrible. First they said they have no seats since we came late. Then they said they cant let us in because it is the rule. What kind of rule is this? My ypungest was crying. This is the srcond time booking with fever and secondvtime cancerlling. Never again. People were shouting at the staff”
