“jammer 2 uur te laat, veranderen uur helaas onmogelijk
Ik merkte 2 uur te laat dat ik een verkeerd uur had gereserveerd. Helaas, ze konden hier niets aan doen. Telkens vriendelijke dame die het dan even vriendelijk doorschuift naar 'een dienst' en die dienst stuurt dan nog steeds even vriendelijk een mailtje stuurt dat ze helaas niets kunnen doen. Iemand aan de lijn krijgen die kon verklaren waarom het uur veranderen 2 uur eerder wel kon en nu niet, was niet mogelijk. 3 keer gebeld, 3 keer dezelfde afwimpelende procedure. Juridisch hebben ze gelijk maar klantvriendelijk is dit niet.”
“Highly disappointing experience with Fever.
My original booking for the squid game experience was cancelled by Fever due to what they described as “exceptional circumstances beyond our control.” I was understanding about that and happily rescheduled for another date of my choice.
However, on the rescheduled date, my group was just one minute early (7.59pm) from the start time (8pm) due to severe Elizabeth Line delays. A journey that normally takes 13–15 minutes took 38 minutes because of documented transport disruptions completely beyond our control. Despite providing proof of this, Fever refused any flexibility, didn't allow us to reschedule nor any credit toward a future visit.
For a £150+ booking, this lack of compassion and inconsistency is incredibly disappointing. They recognised their own exceptional circumstances but refused to acknowledge mine, even though both were equally beyond anyone’s control.
The customer service and rigid policies leave no room for fairness or basic understanding. I would strongly advise anyone booking through Fever to be aware that if anything outside your control happens - even being just a minute early to the start time, you lose your entire booking and your money.
Really disappointing from a company that markets itself as offering premium experiences but doesn’t stand behind fair treatment of its customers.”
“I tried to book 2 tickets for Tutankhamen Exhibition in Glasgow. I made two attempts and each time received tickets with the wrong date. The first attempt may have been a mistake on my part but the second certainly was not!!! They will not change or refund the tickets”
“Vivaldi consert Sthlm - 👎👎👎
Off key and zero nerve!
Like a children’s concert!
DON’T waste your money on this!
It was very hard to NOT leave after one tune.”
“My balance disappeared from my account for almost a week. I reached out to the company, but their team couldn’t figure it out. Resorus eventually investigated and got everything back in order.”
“Purchased tickets to an event and paid EXTRA for the refundable option as I knew I might not be able to go to the event, as it happened I couldn't, After about 30 emails, messages etc etc, they obviously make it unnecessarily awkward, it has been an absolutely nightmare trying to get a refund out of them and now they say that even though I paid for the fully refundable option, that only gives me a coupon and told me to check their terms and conditions!! Bit of a scam, will absolutely not be using them ever again a real shame.”
“I was charged twice for the same tickets. The first purchase didn’t go through at the time, so I tried again and the second one worked — but I was still billed twice and left with extra tickets I didn’t need.
When I called customer service, Michael was rude, talked over me, and refused to give me management info. They also refused to refund me for the duplicate charge.
Unfair, unprofessional, and I wouldn’t recommend buying from this company.”
“Not great for businesses in general. If people book, you can’t contact them, Fever do not allow you to obtain their details. You cannot contact customers if your event is cancelled. Also if they don’t show up, you don’t get paid!
Not great if you have a fully booked event! Generally the customer service is slow and it takes a long time to get anything actioned. I wouldn’t recommended them for businesses or merchants. Use Eventbrite - much more flexibility and easier to manage.”
“just about everything, clicked on a link for a Belfast show on 21 Nov, was presented with two option. one saying seated and one standing. Didnt appreciate that seated was 4 months away from standing. The app is nonsense. Paid a no quibble cancellation fee but there is no guidance in the help to take you that way.
Paid £50 for nothing but bad robots.”
“I received an email earlier this week stating that the event at Dulwich Park on the 25th (Drone Art) had been cancelled due to a lack of interest. I had been rebooked for Saturday, the 27th. I got an e mail today to say my ticket had been cancelled as They could not rebook for that date . I have been offered a voucher for a future event. There isnt a suitable one , but itt appears to be very difficult to get a refund . I have sent a support request , but it asks for my ticket number and I dont appear to have been sent one .
Having seen the reviews I dont have much expectation that I will get my money back for something that was their cancellation in the first place”
“Booked tickets for an experience in Washington D.C. Fever app changed it to Washington state (rep admitted their app mistake). After fever rep acknowledged mistake he told me to cancel tickets, make them a voucher and then repurchase for correct place. Well I followed his instructions but the voucher was locked to WA. Next rep said wait a few minutes it would be unlocked. Rep stated they understood I was at venue so time was important. Rep at venue said they could've took tickets that were in wrong state but unfortunately they couldnt take the voucher FEVER rep told me to change tickets too smh. After 3 hours and I had left D.C and was heading back home 6 hours away, Fever emailed saying voucher was unlocked smh. Reached back out to see if I could get refund since FEVER admitted mistake and instructed me incorrectly, was told no use voucher to purchase an event in my area....there are no events in my area other than movies. So im supposed to spend over 150 in movie tickets??”
“Zero customer service. I've had the same experience as other poor reviews. I went to a Jury night and it was average at best but I had a complaint that they allowed an infant to attend which ruined my experience because she was talking and kicking my seat the entire time. The event states 12+, they've not just provided a sub par but breeches their terms of entry and aren't willing to compensate in any way. Very disappointed and won't be attending any other events through them.”
“This is hit or miss and the company does not care if you actually have an enjoyable experience. I signed up for a dinner with 5 strangers in Madrid. The restaurant did not seem well informed about the event. Only 1 of the 5 other people showed up. When I inquired about getting a refund or redoing the experience, I received a generic response from Fever that tickets are non-refundable and my ticket was already expired. I would not try my luck again. It felt a bit scammy.”
“Apalling accountability. Booked tickets (£200) which defauted to a time that would make attending the show very difficult. Had paid extra to modify date time however very difficult following instructions. The 'live chat with the experts' is simply a dumb AI agent that doesn't give the fundamental
option to discuss how to change ticket times. Apalling. Would not use again.”
“Unscrupulous company. Booked a date and the date defaulted to the next day and they won’t change my ticket. Not willing to accept any responsibility. System not clear! Will never use them again. I suggest you don’t either”
“Had an issue come up and had to miss the event. I requested a credit to use on a later date but Fever offers no flexibility. Though Fever is upfront about their no refund policy, this is no way to run a business.”
“Worst company ever. Spent over $100 on 3 tickets, had a family emergency the same day, willing to pay to change time or date they refused and I lost all my money.”
“I recently purchased two tickets from Fever—one for myself and a carer's ticket—intended for 3 October 2025. Unfortunately, due to my Multiple Sclerosis, I accidentally selected the wrong date. I only noticed the mistake when I tried to download the tickets and saw the event had already passed.
I contacted Fever immediately and requested to shift the tickets to the correct date (3 October). I even offered to pay any fare difference; I wasn’t asking for a refund. However, despite explaining this was a genuine error linked to my medical condition, my request was denied—Fever cited their terms and would not make an exception.
I’m disappointed because it felt like there was no room for empathy or reasonable accommodation in a situation driven by health needs. I hope Fever considers more compassionate flexibility in such cases, particularly where access and caregiving are involved.”
