“Inadequate service. Basic app. Poor customer service.
I purchased a ticket to gift my goddaughter for Christmas. I contacted the service intending to print the ticket to be gifted on Christmas since I couldn’t find a way to do so in the app.
I was told there was no way to print the ticket. The solution I received was to print screen the confirmation on the app - which wouldn’t be valid as an entrance - or to give access to my app the the receipient of the gift so that they could have the ticket.
I had no option to print the ticket, to forward it. Nothing.
I will now be forced to gift my goddaughter a print screen! Merry Christmas!”
“Mislead
Swindled
Over sold, marketing portrayed a much grander event. A 10th of the candles on show and therefore limited atmosphere, stage very poorly decorated. Seating flimsy and very uncomfortable, our paid photo printed on a child’s instax Polaroid, picture not even close to acceptable.
Gates supposed to open 45 minutes prior, opened 20 minutes before. It was cold
and wet outside.
£40 per person for a family of 5 was a rip off given what we were given compared to what we were sold. Very Poor!”
“What a scam of a business! Had 3 issues with our 4 booking. For 1 we paid for a top tier ticket and they emailed a lower tier entry. Customer service was pathetic and could not resolve even after showing all proof. Then they cancel a show and still won't refund the full amount as per their 'strict policy'!”
“Comprei 2 bilhetes para o Rock in Rio 2026 através da plataforma Fever, com o objetivo claro de oferecer no Natal. Para minha total indignação, descubro agora que não é possível transferir os bilhetes da minha app para a app das pessoas a quem os quero oferecer.
Em momento algum, antes da compra, fui informado de que os bilhetes ficariam “presos” à minha conta, sem possibilidade de transferência. Se essa informação tivesse sido clara e explícita, nunca teria feito a compra, porque um bilhete que não pode ser oferecido não cumpre a finalidade básica de um bilhete presente.
Considero esta situação inaceitável e enganosa. Vender bilhetes sem informar de uma limitação tão grave é, no mínimo, falta de transparência e uma clara violação das expectativas legítimas do consumidor. Não faz qualquer sentido que, em pleno 2025, uma plataforma digital impeça a transferência de bilhetes sem avisar previamente.
O resultado é simples:
👉 Fiquei com bilhetes que não posso oferecer,
👉 um presente de Natal estragado,
👉 e um sentimento total de desrespeito pelo cliente.
Exijo uma solução imediata, seja através da possibilidade de transferência dos bilhetes, seja por reembolso, porque não aceito ficar com um produto que não corresponde ao que foi implicitamente vendido.
A Fever precisa urgentemente de rever esta prática e, acima de tudo, informar claramente os consumidores antes da compra. O que está a acontecer é, no mínimo, inadmissível.
Aguardo resposta rápida e uma resolução concreta.”
“O experienta foarte urata! O organizare cum nu am mai intalnit! Am achizitionat bilete pentru mine si sotul meu ca si cadou de Craciun in Arad, pentru o noua experienta. Am mers la biserica Sfantul Anton si am asteptat in fata bisericii jumatate de ora alaturi de alti oameni iar ulterior am plecat spre locatia schimbata. Desi am avut achizitionate bilete in zona A, nu am avut loc unde sa stam, am stat pe marginea incaperii, in spate. Nu este posibil sa achizitionezi bilete la un anumit pret si sa nu se tina cont de acest aspect. Foarte multa lume a fost dezamagita de aceasta experienta!”
“Terrible customer service, I went to reschedule a show time & the app gave me 2 vouchers instead of 1 at a lesser value, I reached out to customer support and although initially quick, they messed up & sent me another voucher for an incorrect value .. After reaching out again, they stopped responding, emailed & called again multiple times in the span of 3 days, no resolution during the calls, no responses to the emails .. Got ahold of someone, who said that fever was unable to send me a voucher for the right amount which begs the question why all the other reps I spoke to, told me they were "processing the request", then "escalating the request" & then "would have the resolution within 24hours"
Asked to speak to a manager & a new voucher showed up on my account for again, you guessed it, the wrong amount ..
Waited so long the tickets to the show I was trying to attend are sold out for the section that I paid for .. I now only have options to buy sections that are further back from the stage that are at a lower value or months out
This was my first & will be my last experience with Fever, terrible company, terrible service, beyond livid”
“Purchased a gift card from Fever - voucher code not recognised when I try to enter it on their website. Have contacted them for 4 days straight trying to resolve or get a refund and NO answer or resolution from them, just my query “being passed to their speciality team” continuously
STAY AWAY FROM THIS COMPANY”
“Fever / Candlelight = misleading practices, I clearly felt ripped off.
On December 1, 2025, I received their “Candlelight” email with a Black Friday / Cyber Monday promotion, valid until December 3, 10 a.m. CET. I clicked on it and tried to make a reservation: no discount was applied.
I contacted them immediately on December 1.
Response: automatic blah blah blah, no solution.
I followed up, explaining that the discount was supposed to be valid and that I had done everything correctly.
And then came their “technique”:
• On December 2, I am told that the promotion is “no longer available,” even though it is still supposed to be valid.
• Then they drag their feet.
• Finally, on December 4, after the deadline has passed, they respond that... the promotion is no longer valid.
So, in summary:
• Offer advertised with a clear deadline.
• Problem reported in time.
• Support deliberately let the date pass.
• Result: unable to take advantage of the discount.
To me, this is outrageous, dishonest, and looks like an organized way of running a promotion without ever taking responsibility for it.
I have all the emails and evidence (dates, times, screenshot of the offer) if needed.”
“We have just returned from the event held at the Synagogue in Oradea, and unfortunately the experience was deeply disappointing. As lovers of classical music, we expected a well-prepared recital, performed with passion. Instead, we witnessed a sterile performance, marked by numerous mistakes and hesitations, despite the beautiful setting.
We paid for the music, not for the candles or the architecture. You simply cannot perform Vivaldi so lifelessly and with so many errors. We stayed until the end out of respect for the audience; otherwise, we would have left after the first pieces.”
“I had a very frustrating and disappointing experience with Fever. I purchased gift cards based on the information clearly shown on their website, which indicated that they could be used for the event I wanted. Even a link on the gift card page (“And so much more – Discover everything here”) redirected to a list that included the exact event I was trying to book.
However, once I tried to use the gift cards, the system refused them with no explanation. When I contacted customer support, I received repeated generic responses that ignored all the evidence I provided, including a full video recording of the purchasing process showing that none of their supposed restrictions were ever mentioned.
Instead of acknowledging the issue or offering any flexibility, Fever insisted on hiding behind broad Terms and Conditions and refused to take responsibility for the misleading information displayed on their own platform. I now have $120 in unusable gift cards and no willingness from Fever to resolve the problem.
This has been one of the least empathetic and least helpful customer service experiences I’ve ever had. I strongly recommend being extremely cautious before purchasing anything from Fever, if something goes wrong, you may end up completely on your own.”
“I am outraged by this money-grabbing company. Don’t go near it. When I wanted to change the number of attendees for the Pompeii Experience, I noticed two days later the computer system had automatically changed my date - to the next slot on the same day I made the booking, not the day I wanted. Obviously, there wasn’t time to change the booking. They have refused to refund me even though it’s clear we didn’t attend and there was an error. This was an innocent family Xmas trip that cost me £120. I am deeply angry and upset. There are no words for how appalling this is. Zero stars.”
“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to VEILFORTE.ORG, for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”
“The Candlelight Concert at the Posthoornkerk in Amsterdam was a complete disappointment. For 45 of the 60 minutes there was severe noise disturbance, the experience, which is the most important part of the event, was completely absent, and both visitors who repeatedly left the hall to complain and the musicians were clearly irritated. Despite multiple complaints, Fever did not respond substantively and continued to rely on their "all sales are final" policy, even though this does not apply when a service is not delivered as promised.
The result was no solution, no compensation, and a completely ruined experience.
The conclusion is that Fever shows no responsibility and leaves customers completely in the lurch.”
“This site does not even deserve one star. I spent $440 for a group of 8 at 123Boom Melbourne and had great difficulty trying to change the group size. Finally after speaking to someone on the phone they advised me to cancel the booking and get a voucher and make two separate bookings to accommodate for a group of 10 instead of 8. The balance after making the first booking of 10 left on my voucher should be $203.75 but now my balance is $0 and I can not make the 2nd booking. This is extortion. I will report them to the Australian ACCC.”
“Fever cancelled my show and offered me a voucher that was $52 less than I paid. After several emails the problem was not resolved and I was out of luck and $52.”
“Customer service and their terms of use are absolutely awful and feel extremely predatory. I booked 2 tickets for a candlelight concert in Atlanta, but the friend I was meant to attend with caught the flu. I had been in contact with her recently and didn't want to risk going myself, so I asked for a date change. I spoke with so many people, and at one point was told I'd receive a voucher but was later told via email that I would not and could only transfer the tickets to someone else. Their policy is not accommodating at all for unpredictable circumstances and I see a lot of people share the same experience. It's unfortunate that we pay so much for tickets to these events, only for them to have zero flexibility in cases of emergency. I am deeply disappointed.”
“My recent experience with this company has been deeply disappointing. Due to an internet glitch associated with “Cloudeserve,” my scheduled time slot was unexpectedly reset to the earliest possible option — something that was entirely outside my control.
Despite reaching out repeatedly over a period of more than 24 hours, through both emails and phone calls, I received no meaningful assistance. Management showed no willingness to address the issue, and instead responded with generic, automated messages insisting that refunds were impossible — even though this did not apply to my situation.
What made the situation even worse was the tone of the responses, which felt dismissive and patronising rather than helpful. At no point did I feel that my concerns were being heard, let alone addressed.
Based on this experience, I cannot recommend their customer service. The lack of accountability, transparency, and basic consideration for customers has left me extremely frustrated and dissatisfied.”
“Save yourself the hassle of contacting support. I broke my foot before an event that’s clearly listed as not wheelchair-friendly, and they basically shrugged. They hid behind their terms of use, gave nothing but scripted responses, and wouldn’t connect me with an actual person. Their big solution? “Your $300 tickets would make a great gift!” Sure… I guess?”
“Awful service. I tried to book tickets and the website crashed as I went to pay. I had no confirmation emails so assumed tbe tickets hadn't gone through. This happened 3 times. I have since discovered that all 3 transactions went through and im stuck with all these tickets as they refuse to refund them. Its a glitch on their end yet they are blaming me and have said to regift them all to someone! The call handler hung up when I asked to speak to a manager.”
