“It took Fever 36 hours to respond to my request to change the entry time of my ticket. The e-mail arrived 9 minutes (!) before my requested entry time saying "Please let us know you want the voucher before the experience starts, as we can’t cancel tickets for past experiences."
In short, lousy customer service!”
“It was very underwhelming
They clearly have a great marketing team because this event looked incredible online. In reality it was like going to your child’s school play in a village hall.
it was very basic.
You couldn’t see anything.
They put candles down around the sides of chairs and by the windows and it looked pathetic. Didn’t have the candle lit vibe they advertised.
The ‘bar’ was a small table with only a few options.
I wouldn’t recommend.
The pianist was incredible but the show was terrible. I’d suggest going to see the pianist play rather than going to this event.”
“I booked to attend the "Old but Gold: 360° Cocktail Party" on the evening of Saturday 15th October with a friend who was back in London from Madrid. When we arrived, the gentlemen on the door were friendly and we were excited to attend the event. However, we were shown into the room where the event was to happen which consisted of a mostly bare room with just some tables in an L shape at one side of it.
Firstly, our two seats were not together, so we had to ask that we be seated together. The music was all over the place - not going through decade by decade, but random tunes which did not, for the most part, match the images that were projected onto the walls. There was no atmosphere at the event at all, despite the feeble efforts of a man shouting into a microphone over the music which was playing at a fairly low level.
The cocktails were stated to contain spirits, but were exceedingly weak with just a tiny hint of alcohol, and were clearly made up mainly of syrup. We even checked with one of the staff that they did, in fact, contain alcohol, and he confirmed they did, which was also pretty insulting as it was clear the alcohol content was minimal. The cocktails were a joke, particularly given the price we paid for each ticket.
This could have been an amazing event, and my friend and I were expecting a fun, lively, high quality - in your words "immersive" - experience. What we got was beyond budget, disappointing and a rip off, verging on fraud, frankly, given the "cocktails" that were served.
It is absolutely outrageous that this event was advertised as an event that promised to "transport you through the highs and lows of life, the music and earth-shattering events from the 70’s to the nillies. Everything around you becomes a moving canvas during this journey through time. Sit back and submerge your senses as we serve you a carefully curated cocktail that fits each decade perfectly." It delivered none of this. We wrote to fever asking for a refund for the £52 per ticket we bought as the event was poor and the "cocktails" that were promised were a total rip off. The response was an insincere apology and an offer of attending another event run by Fever, which is the last thing I want to waste my time or money on.”
“Absolutely disgusted in the company FEVER. We made a special trip to London to get to the front door and be told it was cancelled due to a power cut. This is totally understandable and something that is out of the companies control, however, the way the issue has been handled by the company FEVER is shocking. We were told to rebook a different day but when trying to do that incurred an extra booking fee to which we had to really argue about not paying. There has been no offer to help with travel expenses, instead a voucher of £35 to be spent at another FEVER event. This does not cover our travel nor does it show any care from this company. I am absolutely gutted and really disappointed to see such a big company not looking after their customers. Needless to say I will be avoiding this company like the plague in the future and would warn others to do the same! I'm not the type to complain but feel VERY strongly about this!”
“EXTREMELY DISAPPOINTED with the ticket company FEVER. After booking the experience for my sister's birthday we got to the day of the experience only to find out that due to power failure it was closed. We were informed that an email had been sent out, bearing in mind we left to travel to London at 11.00 in the morning, we received said email at 2.30 when we had already arrived in London. I understand that things like this happen, however FEVER have been terrible in their customer service since the event, we have had to fight to rebook and only just managed to persuade the company to wave the extra booking fee they wanted to charge us in order to do this. As a result we have been left out of pocket as the company would not compensate us for the train tickets (this is all we were asking for, we were happy to wave the fact that we had taken time off of work, arranged child care etc).
I WOULD ENCOURAGE ANYONE TO AVOID BOOKING WITH FEVER, THIS IS A COMPANY THAT DOES NOT LOOK AFTER ITS CUSTOMERS.”
“A horrid experience and a really bad service from the FEVER Support Team: I paid for tickets, the event was canceled, I did not get my money back and I never received a voucher to change my ticket dates to another day.
I purchased my tickets in December 2021 for July 2022. I received an email on the same day of the event in the lines of: This is a reminder that Klimt: The Immersive Experience has been postponed for a few days, affecting today's sessions. But don’t worry: we’re here to help you select your new date and time.
Firstly it is outrageous that I receive an email advising the cancellation on the same day of the show - just a couple of hours earlier and whilst I was at the door leaving for the venue.
As per second, this has caused enough frustration as it ruined the plans of my family as we were visiting London to - among others - attend the Klimt Immersive Experience.
I've tried to reschedule, however, there was no option on my mobile app to do that.
Every time I was submitting an email through the Fever website trying to find a way to resolve the issue and manage to book tickets I was receiving an email after 24 hours:
"We're reaching out about your recent contact to the User Support team here at Fever. We would like to let you know that we are going to place this request on hold, since we have not received a response from you in the last 24 hours".
It's a real shame, I have lost roughly £50 because the event was canceled on the day I had booked and I never got either a decent reply or my money back.
If I could give minus 5 stars to FEVER support & after sales service I would!”
“I do not know of this company at all but they tried to take an unauthorize payment of $11.49 off my card this morning. I don't even know how they got my personal info but seems to be a fraud in my eyes and they need to be reported immediately!”
“Really dissapointing experience and service!! We were made to sit at the very back after paying a lot extra for premium zone B tickets because they oversold the event. We were told by staff that we would get a full refund when but this has not been honoured by customer service when we contacted them. They oversell tickets, take your money then don't refund you, scam.”
“I don't know what Fever is but they just tried charging my card $11.11 so I looked up the company and I absolutely do not have any purchases or subscriptions for that. I haven't paid for a show or event for at least a year. I don't willy nilly buy random things and forget about it.”
“Attended the Stranger Things Experience. The event was absolutely sub-par and they had completely oversold and underdelivered on the event. We were out after 1 hour and 20 minutes, which having travelled to London for the event was not great. I decided to feedback. The responses I received back were generic copy and paste responses and didn’t feel like they had listened to me at all. They ‘do not allow refunds’. Regardless, I wanted to feel like they cared that they had let us down as customers. Instead, I got copy and paste responses, and the cherry on top was that by the third copy and paste, they no longer sent ‘kind regards’, just ‘regards’. Clearly customer service is considered a waste of their time, so I wouldn’t book a Fever Event again. You’ll be fine so long as you don’t have a problem but if you have an issue, they will not care”
“Wouldn’t even give them 1 star. Booked an event 4 months in advance for myself and my 6 year old boy. FEVER cancelled our tickets with less than 48 hours notice and didn’t give a reason for cancellation. I did receive a full refund, but that does not compensate for how upset and disappointed we both are. 48 hours notice is unacceptable and not enough time to try and book something else. Specifically booked a slot for half term and of course no other half term slots available to us.”
“Bought tickets for a birthday present for my brother. Had no choice but to book a late ish slot. Contacted customer service a week before the event and was told that whilst no current earlier availability, to check back later in the week as if there was an earlier slot, they would move it. Checked back today to have an incredibly rude customer services adviser called Anna say that she wouldn’t help, despite tickets being available now for an earlier slot, that her colleagues were wrong, that the chat agents couldn’t do anything anyway etc. Still going to the event as it’s a birthday gift but would never ever book again with you.”
“This is a nightmare, trying to change the times for the show I bought tickets for, now I have 4 tickets at 2 different times, can't get a simple exchange!”
“Do not support Fever sponsored events. They clearly place profit above the well being of the public. Two weeks ago we had tickets for The Stranger Things Experience in SF. The tickets are sold though FEVER. The day of the event two people on my party tested positive for COVID but displayed no symptoms. I did the right thing and kept them home and quarantined. In requesting a refund or even voucher for a future date they refused saying that’s their policy… no refunds or exchanges. This encourages people to do the wrong thing and attend the event or lose out on the value of the tickets paid. A clear sign of where this company’s priorities lie. I will not attend events sponsored by FEVER and encourage you to do the same.”
