“Be careful. I bought ickets and confirmed one date and it gave me another. Now they are not refunding and say I should have looked ...the date is very small. Do not buy tickets online. This is theft and I will send a complaint. Abusif”
“We had a sick child on the morning of visiting the the Titanic immersive exhibition . We rang at 8 am as soon as we knew we could not take him into a crowded place and infect everyone else . All we wanted was to swap the tickets to a day when the child wasn’t infectious . We e mailed , phoned and chatted on line . All we kept getting was they needed 48 hours notice to change the date . The child didn’t give us 48 hours notice he was getting ill . Plenty of dates available to change tickets to but no flexibility . Totally unacceptable customer service will never use them again .”
“We arrived 6 min late. It was 7pm show and we had our kids. There were 20 other people also who came at the same time and many more behind. The venue staff would not let us in. It was horrible. First they said they have no seats since we came late. Then they said they cant let us in because it is the rule. What kind of rule is this? My ypungest was crying. This is the srcond time booking with fever and secondvtime cancerlling. Never again. People were shouting at the staff”
“Fever completely misrepresented The Lost Kingdom event. Don't waste your money. Firstly it isn't where they claim it is, it's ok the other side of the park. Secondly, there is nothing remotely immersive about this and it doesn't take 2-3 hours. It's a largely empty field with the odd animatronic dinosaur. No games, no fun worksheets, no maze, no engaging activities of any kind. Our kids were bored and much happier playing in the park.
When I complained and asked for a refund for the extortionately priced tickets (extortionate for what you get), they claim "As stated in our Terms of Use, our policy is that tickets can’t be refunded, changed or modified."
Buyer beware! I will be raising this further.”
“I have given 1 star because 0 is not an option. I was denied entry because I use a motabilty scooter (thats smaller than alot of whhelchairs - it fits into the boot of a Toyota Yaris with no need to dismantle it). Not only did I not get to experience the Legend of Titanic but Fever have also refused to refund my entry cost!!”
“I watched my life savings vanish in three months because of this platform. Every penny I had worked for was gone. Hope faded with each passing day. I felt trapped and had no way out. I reported the issue to C O V S E C L T D.C O in desperation. They listened and understood my situation. To my surprise, they took swift action. They launched an investigation and worked tirelessly to recover my funds. After weeks of uncertainty, the impossible happened. C O V S E C L T D.C O successfully retrieved my money. It was a second chance I never thought I would get. Now, I can rebuild my finances. I am grateful for their help”
“DO NOT purchase gift cards from these scam artists.
I received a gift card about a year ago as, you can guess, a GIFT. All I received was a digital gift card. I was unable to find time in my schedule to use the gift card for a show/event that we liked. When we finally found something that worked, we were told the gift card expired. I escalated to their customer service, which was no help, and we were just referred to the terms and conditions at the time of purchase. Obviously, I didn't purchase it, but the giftor did. I was just the end user who received the gift. Long of it short, they would not honour the gift card and repeatedly (likely through an AI bot message) referred me to the Terms and Conditions through a hyperlink. A lot of good that does now. Ultimately, they pocketed the money. Good job, wonderful service, and what a rip off.”
“I was scrolling through the Fever site just checking for the Twist Museum in London when by mistake, I booked 4 tickets for the wrong date and didn't get a chance to use my Fever discount points even
I contacted Fever immediately asking for a refund and they flatly refused me
I said that I would re-book using my discount points for the correct date and asked them to look at both bookings then please refund the first which was £20.00 more expensive
I have in the past spoken very highly of Fever but after this experience will think twice about using and/or recommending them
I explained that I had nearly 3000 points, meaning that I was a good customer but NOT interested - I have not only used them in the UK but also in the USA for many years up until now !!!!
In future where I have a choice, then sorry Fever, you will be my 2nd choice”
“They are scammers. Unfortunately a guest was ill on the day of our experience and we couldn’t risk going. Managed to talk to staff there and they reassured I can reschedule. I messaged online to try and get rescheduled and they said it couldn’t be done as it’s not a valid reason???? It is ridiculous please do not risk buying tickets from this company. You will lose your money if something goes wrong. They will not help you at all.”
“Look, I'm the kind of person that rarely puts negative reviews because I'm a small business owner and understand how it can hurt because of an individual experience.
HOWEVER, I had a concert planned but unfortunately I could not make it because I ended up getting sick. I contacted them right away asking if I could move it but because it was the day of, I had the option of going and getting others sick or lose all of my money.
We didnt want to risk anyone who was immunocompromised so, after several discussions with different team members, I was instructed nothing could be done (not even a voucher was offered) and now I lost the money and will not be attempting to use their platform again.
It was very discouraging.”
“My initial payment for tickets said denied. The next day I went online and bought tickets, only to find out that my first transaction did go through. They refused to refund me. Nothing but greed! If I could give them zero stars, I would”
“We arranged to meet our friends last Friday night 18/7/25 at The Shaw Theatre to see the Ballet of Lights to find that there was a crowd of people and some very upset children outside as it had apparently been cancelled, yet not one of us had received an email or any notification of the show not going ahead. This event was booked back in May.
Having travelled to London specifically to see the show with our friends, you can imagine the disappointment and anger; not only ours but everyone else’s as well!!
That’s without all the inconvenience of rushing around having to have an early dinner at home, having issues with cancelled trains etc…..
How hard is it for Fever or The Shaw Theatre to send out an automated email advising us of the cancellation?!! I checked with all the other disappointed people outside and not one of us had received one!!!!! In fact one couple said this was the second time it had happened to them!!!
Having contacted both Fever (the event organiser) and The Shaw Theatre direct, I have still not been given an explanation as to why this happened. The theatre did not even have a note on the door and it was completely void of anyone.
Yes, we got our ticket money refunded after complaining, however they have refused to pay our travel costs!!
Please be aware of this if you book any performances via Fever or at The Shaw Theatre.”
“I booked the squid games experience at London Excel for myself, my husband and my 7 year old daughter. On the day of the event, we left in plenty of time but on the way there, we hit traffic due to accidents and the weather. I emailed Fever to let them know and they said I should speak to the staff when I arrive and they will help me. We arrived 30 minutes late and the staff would not let us enter and told me to contact Fever for a refund or to change the date. I contacted Fever and they would not do anything to help. £100 completely down the drain. Utterly disgusting company.”
“I was very disappointed with my experience with Fever.
I had purchased tickets for an event and, 48 hours in advance, I simply wanted to reschedule from Monday to Thursday due to a last-minute scheduling conflict. I wasn’t asking for a refund or a transfer — just a simple date change so I could still attend.
I called right away, just 2 minutes past the online change window. Despite explaining the situation, I was met with a firm refusal. What’s worse is that after that, it was impossible to speak to a real person — I only received automated replies that ignored the specifics of my situation and repeated the same copy-pasted policies.
I’ve bought many tickets through Fever in the past, but this experience showed me how little they value their customers. No flexibility, no understanding, no real support.
Disappointing and frustrating. I won’t be using Fever again, and I can’t recommend it to others.”
“I booked two tickets to The Tarot Lounge: A Mystical Cocktail Experience through Fever as a birthday gift. The event was advertised as a 90–120 minute immersive experience with professional tarot readers, themed cocktails, and symbolic insights. In reality, it was chaotic, cheap, and nothing like what was sold.
We were asked to sit on benches piled with another group’s belongings.
The host read awkwardly from a script and rushed through the 'history of tarot' in under 3 minutes.
The 'tarot-themed cocktails' began at £17. Our included drink was an off-menu, poorly made Sex on the Beach.
The atmosphere was more badly run nightclub than mystical lounge.
After 90 minutes of waiting, my 5-minute tarot reading didn’t answer my question and mentioned a fictional new moon happening tomorrow (it did not).
The 'free crystal' was a plastic baggie of gravel.
I contacted Fever for a refund. They repeatedly cited their 'no refunds' policy, even after I explained the event was materially misrepresented and breached the Consumer Rights Act 2015. They eventually offered me a £15 voucher, which I declined. I’m now pursuing a chargeback through my bank and have reported them to Trading Standards.
Fever acts as the retailer. The contract is with them, not the event organiser. Their refusal to engage meaningfully, escalate to a manager, or acknowledge consumer rights is disgraceful.”
“This is a really awful company, with terrible customer service. Do not use ever.
Booked a boat ride in London today at 11am, it never turned up. Two and a half hours later, no response. Then got told any resolution would take 48 hours. Wasted my day and their customer service agents are rude and do not care.
Avoid at all costs, they will waste your time and keep your money”
