“If only I could rate it a big fat zero. My son fell ill the night before the event. I asked them to change the date they said no. I explained that I didn’t want a refund just to change the date. They still said no. I asked them for the complaints procedure, they advised that they do not have one. Absolute sh!t show of a company!”
“I had a serious breach that froze my trading account. And as soon as I was able to reach out to Resorus.com they analyzed the issue, recovered my access, and secured it with extra protection layers. They handled it fast and professionally. I genuinely trust their expertise now.”
“I was charged for an extra ticket because of what was clearly a system error, not something I added myself. My order shows that I intentionally purchased a bundle, and there is no reason I would have added an additional full-price ticket separately.
Despite explaining this, the company refused to refund the incorrect charge. Since they’re unwilling to fix an issue caused by their own system, I now have no choice but to go through my bank and raise a transaction dispute. I tried to resolve this directly with them, but they gave me no option. Very disappointing experience.”
“I've complained about a really terrible and expensive event (Taste Film) and the customer service has ignored me and just closed the case so far. The event was really bad, and cost so much money, really I feel conned and cheated. Look out when using this company!”
“I contacted customer services to add to tickets and was advised to have the tickets refunded and rebook. I did this but the booking fees were not refunded so I have now been left in a situation with a voucher and having to pay over double for the two additional tickets. I have spoken to customer services quite a few times and they are are unwilling to help and the customer services of this company is terrible and I would be careful when purchasing tickets.”
“jammer 2 uur te laat, veranderen uur helaas onmogelijk
Ik merkte 2 uur te laat dat ik een verkeerd uur had gereserveerd. Helaas, ze konden hier niets aan doen. Telkens vriendelijke dame die het dan even vriendelijk doorschuift naar 'een dienst' en die dienst stuurt dan nog steeds even vriendelijk een mailtje stuurt dat ze helaas niets kunnen doen. Iemand aan de lijn krijgen die kon verklaren waarom het uur veranderen 2 uur eerder wel kon en nu niet, was niet mogelijk. 3 keer gebeld, 3 keer dezelfde afwimpelende procedure. Juridisch hebben ze gelijk maar klantvriendelijk is dit niet.”
“Highly disappointing experience with Fever.
My original booking for the squid game experience was cancelled by Fever due to what they described as “exceptional circumstances beyond our control.” I was understanding about that and happily rescheduled for another date of my choice.
However, on the rescheduled date, my group was just one minute early (7.59pm) from the start time (8pm) due to severe Elizabeth Line delays. A journey that normally takes 13–15 minutes took 38 minutes because of documented transport disruptions completely beyond our control. Despite providing proof of this, Fever refused any flexibility, didn't allow us to reschedule nor any credit toward a future visit.
For a £150+ booking, this lack of compassion and inconsistency is incredibly disappointing. They recognised their own exceptional circumstances but refused to acknowledge mine, even though both were equally beyond anyone’s control.
The customer service and rigid policies leave no room for fairness or basic understanding. I would strongly advise anyone booking through Fever to be aware that if anything outside your control happens - even being just a minute early to the start time, you lose your entire booking and your money.
Really disappointing from a company that markets itself as offering premium experiences but doesn’t stand behind fair treatment of its customers.”
“I couldn’t believe how poorly the redesign was handled. The update created so many issues that basic operations were almost impossible. The frustration and wasted time were overwhelming. Thankfully, RESORUS stepped in, found every flaw, and managed to fix them one by one, making the system stable and reliable again.”
“I tried to book 2 tickets for Tutankhamen Exhibition in Glasgow. I made two attempts and each time received tickets with the wrong date. The first attempt may have been a mistake on my part but the second certainly was not!!! They will not change or refund the tickets”
“Vivaldi consert Sthlm - 👎👎👎
Off key and zero nerve!
Like a children’s concert!
DON’T waste your money on this!
It was very hard to NOT leave after one tune.”
“My balance disappeared from my account for almost a week. I reached out to the company, but their team couldn’t figure it out. Resorus eventually investigated and got everything back in order.”
“I was stressed when my balance stayed inaccessible for several days. The company’s support couldn’t find the cause of the error. Resorus eventually investigated and fixed it.”
“Purchased tickets to an event and paid EXTRA for the refundable option as I knew I might not be able to go to the event, as it happened I couldn't, After about 30 emails, messages etc etc, they obviously make it unnecessarily awkward, it has been an absolutely nightmare trying to get a refund out of them and now they say that even though I paid for the fully refundable option, that only gives me a coupon and told me to check their terms and conditions!! Bit of a scam, will absolutely not be using them ever again a real shame.”
“I was charged twice for the same tickets. The first purchase didn’t go through at the time, so I tried again and the second one worked — but I was still billed twice and left with extra tickets I didn’t need.
When I called customer service, Michael was rude, talked over me, and refused to give me management info. They also refused to refund me for the duplicate charge.
Unfair, unprofessional, and I wouldn’t recommend buying from this company.”
“Not great for businesses in general. If people book, you can’t contact them, Fever do not allow you to obtain their details. You cannot contact customers if your event is cancelled. Also if they don’t show up, you don’t get paid!
Not great if you have a fully booked event! Generally the customer service is slow and it takes a long time to get anything actioned. I wouldn’t recommended them for businesses or merchants. Use Eventbrite - much more flexibility and easier to manage.”
“just about everything, clicked on a link for a Belfast show on 21 Nov, was presented with two option. one saying seated and one standing. Didnt appreciate that seated was 4 months away from standing. The app is nonsense. Paid a no quibble cancellation fee but there is no guidance in the help to take you that way.
Paid £50 for nothing but bad robots.”
