“Purchased a gift card from Fever - voucher code not recognised when I try to enter it on their website. Have contacted them for 4 days straight trying to resolve or get a refund and NO answer or resolution from them, just my query “being passed to their speciality team” continuously
STAY AWAY FROM THIS COMPANY”
“Fever / Candlelight = misleading practices, I clearly felt ripped off.
On December 1, 2025, I received their “Candlelight” email with a Black Friday / Cyber Monday promotion, valid until December 3, 10 a.m. CET. I clicked on it and tried to make a reservation: no discount was applied.
I contacted them immediately on December 1.
Response: automatic blah blah blah, no solution.
I followed up, explaining that the discount was supposed to be valid and that I had done everything correctly.
And then came their “technique”:
• On December 2, I am told that the promotion is “no longer available,” even though it is still supposed to be valid.
• Then they drag their feet.
• Finally, on December 4, after the deadline has passed, they respond that... the promotion is no longer valid.
So, in summary:
• Offer advertised with a clear deadline.
• Problem reported in time.
• Support deliberately let the date pass.
• Result: unable to take advantage of the discount.
To me, this is outrageous, dishonest, and looks like an organized way of running a promotion without ever taking responsibility for it.
I have all the emails and evidence (dates, times, screenshot of the offer) if needed.”
“We have just returned from the event held at the Synagogue in Oradea, and unfortunately the experience was deeply disappointing. As lovers of classical music, we expected a well-prepared recital, performed with passion. Instead, we witnessed a sterile performance, marked by numerous mistakes and hesitations, despite the beautiful setting.
We paid for the music, not for the candles or the architecture. You simply cannot perform Vivaldi so lifelessly and with so many errors. We stayed until the end out of respect for the audience; otherwise, we would have left after the first pieces.”
“I had a very frustrating and disappointing experience with Fever. I purchased gift cards based on the information clearly shown on their website, which indicated that they could be used for the event I wanted. Even a link on the gift card page (“And so much more – Discover everything here”) redirected to a list that included the exact event I was trying to book.
However, once I tried to use the gift cards, the system refused them with no explanation. When I contacted customer support, I received repeated generic responses that ignored all the evidence I provided, including a full video recording of the purchasing process showing that none of their supposed restrictions were ever mentioned.
Instead of acknowledging the issue or offering any flexibility, Fever insisted on hiding behind broad Terms and Conditions and refused to take responsibility for the misleading information displayed on their own platform. I now have $120 in unusable gift cards and no willingness from Fever to resolve the problem.
This has been one of the least empathetic and least helpful customer service experiences I’ve ever had. I strongly recommend being extremely cautious before purchasing anything from Fever, if something goes wrong, you may end up completely on your own.”
“I am outraged by this money-grabbing company. Don’t go near it. When I wanted to change the number of attendees for the Pompeii Experience, I noticed two days later the computer system had automatically changed my date - to the next slot on the same day I made the booking, not the day I wanted. Obviously, there wasn’t time to change the booking. They have refused to refund me even though it’s clear we didn’t attend and there was an error. This was an innocent family Xmas trip that cost me £120. I am deeply angry and upset. There are no words for how appalling this is. Zero stars.”
“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to VEILFORTE.ORG, for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process, Their honesty and transparent communication really stood out. I would highly recommend them to anyone looking for dependable assistance..”
“The Candlelight Concert at the Posthoornkerk in Amsterdam was a complete disappointment. For 45 of the 60 minutes there was severe noise disturbance, the experience, which is the most important part of the event, was completely absent, and both visitors who repeatedly left the hall to complain and the musicians were clearly irritated. Despite multiple complaints, Fever did not respond substantively and continued to rely on their "all sales are final" policy, even though this does not apply when a service is not delivered as promised.
The result was no solution, no compensation, and a completely ruined experience.
The conclusion is that Fever shows no responsibility and leaves customers completely in the lurch.”
“This site does not even deserve one star. I spent $440 for a group of 8 at 123Boom Melbourne and had great difficulty trying to change the group size. Finally after speaking to someone on the phone they advised me to cancel the booking and get a voucher and make two separate bookings to accommodate for a group of 10 instead of 8. The balance after making the first booking of 10 left on my voucher should be $203.75 but now my balance is $0 and I can not make the 2nd booking. This is extortion. I will report them to the Australian ACCC.”
“Fever cancelled my show and offered me a voucher that was $52 less than I paid. After several emails the problem was not resolved and I was out of luck and $52.”
“Customer service and their terms of use are absolutely awful and feel extremely predatory. I booked 2 tickets for a candlelight concert in Atlanta, but the friend I was meant to attend with caught the flu. I had been in contact with her recently and didn't want to risk going myself, so I asked for a date change. I spoke with so many people, and at one point was told I'd receive a voucher but was later told via email that I would not and could only transfer the tickets to someone else. Their policy is not accommodating at all for unpredictable circumstances and I see a lot of people share the same experience. It's unfortunate that we pay so much for tickets to these events, only for them to have zero flexibility in cases of emergency. I am deeply disappointed.”
“My recent experience with this company has been deeply disappointing. Due to an internet glitch associated with “Cloudeserve,” my scheduled time slot was unexpectedly reset to the earliest possible option — something that was entirely outside my control.
Despite reaching out repeatedly over a period of more than 24 hours, through both emails and phone calls, I received no meaningful assistance. Management showed no willingness to address the issue, and instead responded with generic, automated messages insisting that refunds were impossible — even though this did not apply to my situation.
What made the situation even worse was the tone of the responses, which felt dismissive and patronising rather than helpful. At no point did I feel that my concerns were being heard, let alone addressed.
Based on this experience, I cannot recommend their customer service. The lack of accountability, transparency, and basic consideration for customers has left me extremely frustrated and dissatisfied.”
“Save yourself the hassle of contacting support. I broke my foot before an event that’s clearly listed as not wheelchair-friendly, and they basically shrugged. They hid behind their terms of use, gave nothing but scripted responses, and wouldn’t connect me with an actual person. Their big solution? “Your $300 tickets would make a great gift!” Sure… I guess?”
“Awful service. I tried to book tickets and the website crashed as I went to pay. I had no confirmation emails so assumed tbe tickets hadn't gone through. This happened 3 times. I have since discovered that all 3 transactions went through and im stuck with all these tickets as they refuse to refund them. Its a glitch on their end yet they are blaming me and have said to regift them all to someone! The call handler hung up when I asked to speak to a manager.”
“I’d been trying to cope on my own for a long time, and it really took a toll on me. I was exhausted, stressed, and anxious every day. When I found Alpha Recovery, I decided to reach out, and their quick, thoughtful response immediately eased some of the pressure I was feeling. They were kind, patient, and truly listened, which helped me feel more at ease about moving forward. In the end, my withdrawal went smoothly and was handled without any complications.””
“If only I could rate it a big fat zero. My son fell ill the night before the event. I asked them to change the date they said no. I explained that I didn’t want a refund just to change the date. They still said no. I asked them for the complaints procedure, they advised that they do not have one. Absolute sh!t show of a company!”
“I had a serious breach that froze my trading account. And as soon as I was able to reach out to Resorus.com they analyzed the issue, recovered my access, and secured it with extra protection layers. They handled it fast and professionally. I genuinely trust their expertise now.”
“I was charged for an extra ticket because of what was clearly a system error, not something I added myself. My order shows that I intentionally purchased a bundle, and there is no reason I would have added an additional full-price ticket separately.
Despite explaining this, the company refused to refund the incorrect charge. Since they’re unwilling to fix an issue caused by their own system, I now have no choice but to go through my bank and raise a transaction dispute. I tried to resolve this directly with them, but they gave me no option. Very disappointing experience.”
“I've complained about a really terrible and expensive event (Taste Film) and the customer service has ignored me and just closed the case so far. The event was really bad, and cost so much money, really I feel conned and cheated. Look out when using this company!”
“I contacted customer services to add to tickets and was advised to have the tickets refunded and rebook. I did this but the booking fees were not refunded so I have now been left in a situation with a voucher and having to pay over double for the two additional tickets. I have spoken to customer services quite a few times and they are are unwilling to help and the customer services of this company is terrible and I would be careful when purchasing tickets.”
