“I have attended 2 Fever concerts. Last night I attended a tribute to Queen. The pianist was amazing. I was so happy to be listening to a group I have loved for years in an amazing setting with such a beautiful tribute to them and their music. A great evening of music. Ty. DM ny”
“Fever must be the WORST third party to buy tickets with! First of all you cannot sell “same day tickets” if you can’t make any changes to those tickets, because you need 48 hours in advance, plus their polices are RIDICULOUS!!! I will never buy tickets from them!”
“This is my third candlelight concert. All of them were terrific but last night at St. Ann’s church in Brooklyn New York was really great! The artist, Harriet Stubbs was an amazing performer! She performed the songs of Queen and it was fantastic!!
Loved every minute of it.!!!
thanks fever up to introducing me to a new, fun experience and to a new artist!
TG in NY.”
“Preferably I’d give zero stars! I purchased a gift card for prison Island for 2 adults and 2 children for a Christmas present for a family - 1 gift card in 1 transaction. Fever issued 4 separate vouchers so when we went to book a session 1 voucher per transaction - so couldn’t use 3 vouchers! Contacted support - disgusting treatment, there reply 1 voucher per booking but wouldn’t explain why they issued 4 vouchers when I purchased 1 gift card in 1 transaction. Refused refund. Tried to book separate to use vouchers oh no minimum 2 people per booking. Be warned if you buy a voucher of gift card for more than 1 person you can’t use it in your bookings! Total scam!”
“Event was cancelled when we turned up. Advised by reception to get refund. After 2 emails requesting refund they offer very limited credit with loads of restrictions.
Very unsatisfactory”
“Candlelight - Ljubljana- Tribute to Queen
Disaster! The sound system at village festivals is better than at this event... The main violinist's slurring... A horror for the ears... I hope this criticism will help improve and take a different approach.”
“Tickets booked for the wrong date due to a website error. I rang them straightaway to get the tickets changed. 10 hours later, still not changed. Tickets are non refundable and cannot be changed so they keep my $300 for nothing in return. The chat just gives me the same generic message and they say they will resolve it over email but then they don’t send anything. Very poor customer service. I will not be booking anything with them ever again.”
“Bulgaria switched from BGN to EUR, and this company used it to raise their prices by 30%.
Their official email statement was:
Sorry, that's how Fever works.”
“We booked tickets for Edgar Allan Poe Speakeasy. The show was atrocious and we left after 20 minutes. We were promised “Sip on delicious themed cocktails, each expertly crafted and paired with each tale”. We were never offered any cocktails and some of the people in the room were drinking a yellow mixture in a cheap plastic cup. I contacted Fever and requested a refund explaining everything but they declined it stating the company policy. Will never go through them again”
“Extremely poor service. I booked tickets and realised within minutes that I no longer needed them. I emailed immediately to request a refund, only to receive an automated response stating that the booking was ‘final’ and nothing could be done.
It’s unreasonable to treat customers like this we are human beings, not robots, and mistakes happen. The lack of flexibility or basic understanding is unacceptable. Very disappointing experience. I would not recommend using this service.”
“I attended many events before and had no issues . At reading despite them stating there is a bar for refreshments there was not so my 8 year old niece has nothing to drink. I paid for a picture and it was taken on an iPhone and my brothers head was cut off. Acoustics were bad there was no stand up mics and guess what they refuse to refund anything including the photos”
“Inadequate service. Basic app. Poor customer service.
I purchased a ticket to gift my goddaughter for Christmas. I contacted the service intending to print the ticket to be gifted on Christmas since I couldn’t find a way to do so in the app.
I was told there was no way to print the ticket. The solution I received was to print screen the confirmation on the app - which wouldn’t be valid as an entrance - or to give access to my app the the receipient of the gift so that they could have the ticket.
I had no option to print the ticket, to forward it. Nothing.
I will now be forced to gift my goddaughter a print screen! Merry Christmas!”
“Mislead
Swindled
Over sold, marketing portrayed a much grander event. A 10th of the candles on show and therefore limited atmosphere, stage very poorly decorated. Seating flimsy and very uncomfortable, our paid photo printed on a child’s instax Polaroid, picture not even close to acceptable.
Gates supposed to open 45 minutes prior, opened 20 minutes before. It was cold
and wet outside.
£40 per person for a family of 5 was a rip off given what we were given compared to what we were sold. Very Poor!”
“What a scam of a business! Had 3 issues with our 4 booking. For 1 we paid for a top tier ticket and they emailed a lower tier entry. Customer service was pathetic and could not resolve even after showing all proof. Then they cancel a show and still won't refund the full amount as per their 'strict policy'!”
“Comprei 2 bilhetes para o Rock in Rio 2026 através da plataforma Fever, com o objetivo claro de oferecer no Natal. Para minha total indignação, descubro agora que não é possível transferir os bilhetes da minha app para a app das pessoas a quem os quero oferecer.
Em momento algum, antes da compra, fui informado de que os bilhetes ficariam “presos” à minha conta, sem possibilidade de transferência. Se essa informação tivesse sido clara e explícita, nunca teria feito a compra, porque um bilhete que não pode ser oferecido não cumpre a finalidade básica de um bilhete presente.
Considero esta situação inaceitável e enganosa. Vender bilhetes sem informar de uma limitação tão grave é, no mínimo, falta de transparência e uma clara violação das expectativas legítimas do consumidor. Não faz qualquer sentido que, em pleno 2025, uma plataforma digital impeça a transferência de bilhetes sem avisar previamente.
O resultado é simples:
👉 Fiquei com bilhetes que não posso oferecer,
👉 um presente de Natal estragado,
👉 e um sentimento total de desrespeito pelo cliente.
Exijo uma solução imediata, seja através da possibilidade de transferência dos bilhetes, seja por reembolso, porque não aceito ficar com um produto que não corresponde ao que foi implicitamente vendido.
A Fever precisa urgentemente de rever esta prática e, acima de tudo, informar claramente os consumidores antes da compra. O que está a acontecer é, no mínimo, inadmissível.
Aguardo resposta rápida e uma resolução concreta.”
“O experienta foarte urata! O organizare cum nu am mai intalnit! Am achizitionat bilete pentru mine si sotul meu ca si cadou de Craciun in Arad, pentru o noua experienta. Am mers la biserica Sfantul Anton si am asteptat in fata bisericii jumatate de ora alaturi de alti oameni iar ulterior am plecat spre locatia schimbata. Desi am avut achizitionate bilete in zona A, nu am avut loc unde sa stam, am stat pe marginea incaperii, in spate. Nu este posibil sa achizitionezi bilete la un anumit pret si sa nu se tina cont de acest aspect. Foarte multa lume a fost dezamagita de aceasta experienta!”
“Terrible customer service, I went to reschedule a show time & the app gave me 2 vouchers instead of 1 at a lesser value, I reached out to customer support and although initially quick, they messed up & sent me another voucher for an incorrect value .. After reaching out again, they stopped responding, emailed & called again multiple times in the span of 3 days, no resolution during the calls, no responses to the emails .. Got ahold of someone, who said that fever was unable to send me a voucher for the right amount which begs the question why all the other reps I spoke to, told me they were "processing the request", then "escalating the request" & then "would have the resolution within 24hours"
Asked to speak to a manager & a new voucher showed up on my account for again, you guessed it, the wrong amount ..
Waited so long the tickets to the show I was trying to attend are sold out for the section that I paid for .. I now only have options to buy sections that are further back from the stage that are at a lower value or months out
This was my first & will be my last experience with Fever, terrible company, terrible service, beyond livid”
“Purchased a gift card from Fever - voucher code not recognised when I try to enter it on their website. Have contacted them for 4 days straight trying to resolve or get a refund and NO answer or resolution from them, just my query “being passed to their speciality team” continuously
STAY AWAY FROM THIS COMPANY”
“Fever / Candlelight = misleading practices, I clearly felt ripped off.
On December 1, 2025, I received their “Candlelight” email with a Black Friday / Cyber Monday promotion, valid until December 3, 10 a.m. CET. I clicked on it and tried to make a reservation: no discount was applied.
I contacted them immediately on December 1.
Response: automatic blah blah blah, no solution.
I followed up, explaining that the discount was supposed to be valid and that I had done everything correctly.
And then came their “technique”:
• On December 2, I am told that the promotion is “no longer available,” even though it is still supposed to be valid.
• Then they drag their feet.
• Finally, on December 4, after the deadline has passed, they respond that... the promotion is no longer valid.
So, in summary:
• Offer advertised with a clear deadline.
• Problem reported in time.
• Support deliberately let the date pass.
• Result: unable to take advantage of the discount.
To me, this is outrageous, dishonest, and looks like an organized way of running a promotion without ever taking responsibility for it.
I have all the emails and evidence (dates, times, screenshot of the offer) if needed.”
