“Horrendous company. Avoid like the plague! I bought 12 tickets for the Christmas Lights Hunt in London. There was limited information on how the event was run via the app. I contacted customer service's who had no idea how the event was run and each person I got an email from gave a different response. Feeling confused and angry I wanted to get a refund and book directly with City Days, the company who run the event. after two weeks of being fobbed off I never received my refund and went on the event. I then needed a receipt for the event and was fobbed off once again. Rubbish company and you should book directly with the company rather than these monkey's.”
“Be careful , they don’t exchange or refund tickets , even though they advertise “Change date and time” when you purchase the tickets .Very misleading . Please be aware”
“I was gifted a card by my daughter and had difficulty going through the necessary process to validate it. I found the advertising deceiving as it was advertised at $30.00 a ticket, but that was with restricted sight. The 45.00 ticket gave you partial sight, so you had to pay 50.00 if you wanted to see as well as hear. On top of that is the steep booking fee, and the fact it’s not refundable. I am still in confusion whether I actually have proof of purchase as I did not receive an email. Any other company I’ve dealt with sends a confirmation email. I am going to delete my fever app and not go there again.”
“SCAM!!!! DO NOT BUY!!!
We purchased tickets for an event in Montreal that was supposed to take place on a Thursday. We arrived at the venue to find that the event wasn't happening. Shortly afterwards we received tickets for the next day from this company, which we could not attend. Requested a refund for an event that never took place and was denied. Dealt with them for 2 months and had to report as fraud to my credit card company. It's a scam, don't buy from them!!!!”
“THIS COMPANY USED TO BE GOOD BUT HAVE GONE DOWN HILL
IN ONE WEEK I HAVE HAD TO CALL THEM 10 TIMES ABOUT ISSUES WITH TICKETS I WAS TOLD WE HAVE TO SEND YOU AN EMAIL BUT THE EMAIL DOES NOT COME THEY LIE FCK THIS COMPANY. ITS LIKE DEALING WITH DUMB, DUMBER AND RETA--DED HONESTLY THE HASSLE I HAVE HAD WITH THEM THIS WEEK AND IM REMOVING THE APP AND NOT USING THESE IMBECILES AGAIN. I HAD A JOB AND ASKED IF I COULD REARRANGE MY TICKET, THEY WILL SEND AN EMAIL 48 HOURS LATER NO Email, I CALL AGAIN ILL SEND EMAIL NO EMAIL... THEN I CALL AGAIN WE HAVE SENT YOU AN EMAIL ......NO YOU HAVE NOT FCKING SENT ME THE EMAIL ITS LIKE THEY ARE PLAYING GAMES WITH YOU .... NEED TO FIND ANOTHER OUTLET NOT USING FEVER AGAIN GOOD RIDDANCE”
“THIS COMPANY USED TO BE GOOD BUT HAVE GONE DOWN HILL
IN ONE WEEK I HAVE HAD TO CALL THEM 10 TIMES ABOUT ISSUES WITH TICKETS I WAS TOLD WE HAVE TO SEND YOU AN EMAIL BUT THE EMAIL DOES NOT COME THEY LIE FCK THIS COMPANY. ITS LIKE DEALING WITH DUMB, DUMBER AND RETA--DED HONESTLY THE HASSLE I HAVE HAD WITH THEM THIS WEEK AND IM REMOVING THE APP AND NOT USING THESE IMBECILES AGAIN. I HAD A JOB AND ASKED IF I COULD REARRANGE MY TICKET, THEY WILL SEND AN EMAIL 48 HOURS LATER NO Email, I CALL AGAIN ILL SEND EMAIL NO EMAIL... THEN I CALL AGAIN WE HAVE SENT YOU AN EMAIL ......NO YOU HAVE NOT FCKING SENT ME THE EMAIL ITS LIKE THEY ARE PLAYING GAMES WITH YOU .... NEED TO FIND ANOTHER OUTLET NOT USING FEVER AGAIN GOOD RIDDANCE”
“FALSE ADVERTISEMENT Bait and switch on pricing. Offered black Friday discount but nowhere for code. Called and they sent an email saying promotion not available but was falsely advertised. Called back and said promotion was offered but could not refund the difference.”
“Would give zero if it was possible. Do NOT use these creeps. Was told at the venue I could get a refund for my tickets purchased online, but Fever will not honour that. They just respond with their terms and conditions ( which are illegal in Australia). Terrible experience and I would warn anyone thinking about using them to think again.”
“We went to their Harry Potter Forrest event. Drove 3 hours in the rain. Online says “rain or shine event with no cancellations due to weather”. We arrive just to be told it’s canceled. They never emailed us or contacted us. It was horrible. We paid for a hotel and they refuse to refund us the money. They are Fyre festival all over again”
“A accidentally booked an additional adult ticket that I didn't need, contacted them immediately to request a refund. And they have refused to refund the purchase. Disgusting business practise.”
“This organization is very unprofessional. I had contacted them four times via email one time via a chat and five times via telephone. They can never give you an answer. All I wanted to do is change the date of my ticket. I gave them more than 24 hours notice And I explained we were visiting the candy museum and the two kids were very sick. It would not have been a good idea to take them out of the house, nor would it be to infect other children at the museum. They did not take this into consideration, despite me stressing that I do not want a refund. I just want to change of date, they were very unhelpful Never prompt and whenever they came back to me it was the same response. We have a 48 hour policy. . Looking on their booking system, they had plenty of spaces the same day and every other day. Sadly, they have lost me and four people. We will never use this website again nor app.
When they wanted to cancel us going, they gave no explanation. They just said we would have to cancel and pick another day .
They knew my tickets were valid for 4 pm they send me an email at 4.48 pm saying oh good u went .
Terrible service don’t advise at all”
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“Do not use this company no matter what you do. They are unwilling to help whenever there is an issue and refused to make any adjustments to orders even if it’s not requesting a refund and only requesting a time slot change. Their customer service is the worst.”
“No refunds, not really flexible to change anything. If you do, it will cost you another $20 to rebook and there's no guarantee the same event will be available. Overpriced for what it offers and I am surprised they are still being used.”
“yesterday I made a reservation to westminister abbey, I had a internet disconnection and everything gone. When I started to purchase the system changed the date from 16th of november to 11th. After I paid the money ı recognized the date and immediately called and mailed to them in less than half hour. They insisted on not to change the date eventhough I explained it was an accident. I did not want refound just to change the date.”
“The most deplorable company I have ever had the displeasure of purchasing from. I could not redeem my tickets and they will not give my money back. By the way FEVER that’s called STEALING. disgusting. NEVER using this company again.
I AM STILL FIGHTING FOR MY MONEY OVER 3 months later.”
“We had a planned event for which we got tickets and planend to drive almost 1.5 hrs from North texas to trinity forest to learn that the event was CANCELLED. This was due to the thunderstorm warning for our safety.
The staff were courteous in processing refunds today and informing yesterday evening once we reached destination. can do better next time for communication on event changes/ updates. SORRY is not a word in business rather a complimentary something is a correction for event ownership.”
