“This site does not even deserve one star. I spent $440 for a group of 8 at 123Boom Melbourne and had great difficulty trying to change the group size. Finally after speaking to someone on the phone they advised me to cancel the booking and get a voucher and make two separate bookings to accommodate for a group of 10 instead of 8. The balance after making the first booking of 10 left on my voucher should be $203.75 but now my balance is $0 and I can not make the 2nd booking. This is extortion. I will report them to the Australian ACCC.”
“Fever cancelled my show and offered me a voucher that was $52 less than I paid. After several emails the problem was not resolved and I was out of luck and $52.”
“Customer service and their terms of use are absolutely awful and feel extremely predatory. I booked 2 tickets for a candlelight concert in Atlanta, but the friend I was meant to attend with caught the flu. I had been in contact with her recently and didn't want to risk going myself, so I asked for a date change. I spoke with so many people, and at one point was told I'd receive a voucher but was later told via email that I would not and could only transfer the tickets to someone else. Their policy is not accommodating at all for unpredictable circumstances and I see a lot of people share the same experience. It's unfortunate that we pay so much for tickets to these events, only for them to have zero flexibility in cases of emergency. I am deeply disappointed.”
“My recent experience with this company has been deeply disappointing. Due to an internet glitch associated with “Cloudeserve,” my scheduled time slot was unexpectedly reset to the earliest possible option — something that was entirely outside my control.
Despite reaching out repeatedly over a period of more than 24 hours, through both emails and phone calls, I received no meaningful assistance. Management showed no willingness to address the issue, and instead responded with generic, automated messages insisting that refunds were impossible — even though this did not apply to my situation.
What made the situation even worse was the tone of the responses, which felt dismissive and patronising rather than helpful. At no point did I feel that my concerns were being heard, let alone addressed.
Based on this experience, I cannot recommend their customer service. The lack of accountability, transparency, and basic consideration for customers has left me extremely frustrated and dissatisfied.”
“Save yourself the hassle of contacting support. I broke my foot before an event that’s clearly listed as not wheelchair-friendly, and they basically shrugged. They hid behind their terms of use, gave nothing but scripted responses, and wouldn’t connect me with an actual person. Their big solution? “Your $300 tickets would make a great gift!” Sure… I guess?”
“Awful service. I tried to book tickets and the website crashed as I went to pay. I had no confirmation emails so assumed tbe tickets hadn't gone through. This happened 3 times. I have since discovered that all 3 transactions went through and im stuck with all these tickets as they refuse to refund them. Its a glitch on their end yet they are blaming me and have said to regift them all to someone! The call handler hung up when I asked to speak to a manager.”
“I’d been trying to cope on my own for a long time, and it really took a toll on me. I was exhausted, stressed, and anxious every day. When I found Alpha Recovery, I decided to reach out, and their quick, thoughtful response immediately eased some of the pressure I was feeling. They were kind, patient, and truly listened, which helped me feel more at ease about moving forward. In the end, my withdrawal went smoothly and was handled without any complications.””
“If only I could rate it a big fat zero. My son fell ill the night before the event. I asked them to change the date they said no. I explained that I didn’t want a refund just to change the date. They still said no. I asked them for the complaints procedure, they advised that they do not have one. Absolute sh!t show of a company!”
“I had a serious breach that froze my trading account. And as soon as I was able to reach out to Resorus.com they analyzed the issue, recovered my access, and secured it with extra protection layers. They handled it fast and professionally. I genuinely trust their expertise now.”
“I was charged for an extra ticket because of what was clearly a system error, not something I added myself. My order shows that I intentionally purchased a bundle, and there is no reason I would have added an additional full-price ticket separately.
Despite explaining this, the company refused to refund the incorrect charge. Since they’re unwilling to fix an issue caused by their own system, I now have no choice but to go through my bank and raise a transaction dispute. I tried to resolve this directly with them, but they gave me no option. Very disappointing experience.”
“I've complained about a really terrible and expensive event (Taste Film) and the customer service has ignored me and just closed the case so far. The event was really bad, and cost so much money, really I feel conned and cheated. Look out when using this company!”
“I contacted customer services to add to tickets and was advised to have the tickets refunded and rebook. I did this but the booking fees were not refunded so I have now been left in a situation with a voucher and having to pay over double for the two additional tickets. I have spoken to customer services quite a few times and they are are unwilling to help and the customer services of this company is terrible and I would be careful when purchasing tickets.”
“jammer 2 uur te laat, veranderen uur helaas onmogelijk
Ik merkte 2 uur te laat dat ik een verkeerd uur had gereserveerd. Helaas, ze konden hier niets aan doen. Telkens vriendelijke dame die het dan even vriendelijk doorschuift naar 'een dienst' en die dienst stuurt dan nog steeds even vriendelijk een mailtje stuurt dat ze helaas niets kunnen doen. Iemand aan de lijn krijgen die kon verklaren waarom het uur veranderen 2 uur eerder wel kon en nu niet, was niet mogelijk. 3 keer gebeld, 3 keer dezelfde afwimpelende procedure. Juridisch hebben ze gelijk maar klantvriendelijk is dit niet.”
“Highly disappointing experience with Fever.
My original booking for the squid game experience was cancelled by Fever due to what they described as “exceptional circumstances beyond our control.” I was understanding about that and happily rescheduled for another date of my choice.
However, on the rescheduled date, my group was just one minute early (7.59pm) from the start time (8pm) due to severe Elizabeth Line delays. A journey that normally takes 13–15 minutes took 38 minutes because of documented transport disruptions completely beyond our control. Despite providing proof of this, Fever refused any flexibility, didn't allow us to reschedule nor any credit toward a future visit.
For a £150+ booking, this lack of compassion and inconsistency is incredibly disappointing. They recognised their own exceptional circumstances but refused to acknowledge mine, even though both were equally beyond anyone’s control.
The customer service and rigid policies leave no room for fairness or basic understanding. I would strongly advise anyone booking through Fever to be aware that if anything outside your control happens - even being just a minute early to the start time, you lose your entire booking and your money.
Really disappointing from a company that markets itself as offering premium experiences but doesn’t stand behind fair treatment of its customers.”
“I couldn’t believe how poorly the redesign was handled. The update created so many issues that basic operations were almost impossible. The frustration and wasted time were overwhelming. Thankfully, RESORUS stepped in, found every flaw, and managed to fix them one by one, making the system stable and reliable again.”
“I tried to book 2 tickets for Tutankhamen Exhibition in Glasgow. I made two attempts and each time received tickets with the wrong date. The first attempt may have been a mistake on my part but the second certainly was not!!! They will not change or refund the tickets”
“Vivaldi consert Sthlm - 👎👎👎
Off key and zero nerve!
Like a children’s concert!
DON’T waste your money on this!
It was very hard to NOT leave after one tune.”
