“Sadly I don't think Fever even look at these online reviews - or they do but they just don't care. I really wish I'd looked at these reviews before I booked tickets. Just a week prior to the event, the time has been pushed back by 2 hours. This no longer works for me. I'm being offered a voucher which I know I'll never use. So I've requested a refund. They're stalling and being very evasive - just like these reviews say. What a dreadful, dreadful company. I will never use them again.
When I post the review I get 2 prompts:
"How easy was it to get a refund?"
there's no option to say 'pretty much impossible'
and
"how many days did the refund take?"
there's no option to say 'probably never'”
“NEVER use FEVER! I recently purchased 4 tickets to the Titanic experience and two days prior my sister suddenly passed.I had to fly up to NY. I contacted them, even presented the death certificate, and NOTHING! I couldn't transfer the tickets, reschedule, or get a refund. Life happens, unfortunately. NEVER USE THEM!!!!”
“This company is horrible. I purchased tickets to an event for $57.41 USD of which I changed the date initially, they charged me an additional $5.22 for the change making my total now $62.63. The day of the event they cancelled. They offered me a voucher to use for another event. I said I don’t want a voucher I want my money back. They refunded me my $5.22 ONLY I continue to email them and they tell me the refund for the large amount has been processed. It’s been nearly three weeks and nothing. This company is a total scam they are liars and I will NEVER use their service again and I suggest anyone reading this do the same.”
“If I could rate zero stars I would. Do not use this app. I received a different date for concert than was ordered as many other reviews have said. Customer service will not refund even though the error was on their part. Complete fraud and has been reported to credit card company.”
“I would strongly advise others to avoid using Fever.
I have now used this company twice, and on both occasions the events were cancelled after I had already arrived. This is completely unacceptable and shows a serious lack of organisation and respect for customers’ time and money.
Following both cancellations, I then had to chase my refunds repeatedly. I was told multiple times—both over the phone and via email—that my refunds had already been issued, which turned out to be completely untrue. The company has since admitted this, meaning I was repeatedly given incorrect information.
Customer service has been equally disappointing. On two separate occasions, calls were ended abruptly by staff, which is incredibly unprofessional and frustrating when trying to resolve an issue.
Despite the cancellations being entirely due to the company’s own failings, I am still waiting for refunds, with one taking nearly 30 days to even be processed.
Overall, this has been a very stressful and disappointing experience. Poor communication, misinformation, delayed refunds, and unacceptable customer service. I will not be using Fever again and would not recommend them to others”
“The system messes up and doesn't give you the timing you selected for. I booked an event for 3PM but the ticket showed up as 10AM. Customer service refuses to acknowledge the issue and says they can't do anything about it, citing their T&Cs. For your sanity, please never book through Fever, even if it may be an event you want to go to. You may never get the time you want and they won't help you.”
“Rubbish
Completely disregard for thier customers
Do not give a second thought to the way they operate & their customer service are bordering on rude if you contact them”
“Fever cancelled my tickets for the Ramses Gold exhibition in London only 2 days before my agreed entry time. They openly refuse to tell me why the event was cancelled even though they obviously know. They also blank my questions regarding a refund. If they had told me 3 or more days in advance I wouldn't have spent £160.90 on train tickets for myself and handicapped son. I have used their chat site and their staff are very evasive and ignore some of my questions even though I was very polite. I strongly advise anyone to avoid using Fever or the Fever app. They are very unprofessional and have no sympathy for the pain they knowingly cause.”
“My wife accidentally bought two sets of 5 tickets instead of one set. It was for a Lego exhibition and after attending it with my kids she was surprised to see an email reminder for the second purchase scheduled for the following day. She immediately contacted Fever customer service to explain and get a refund for the next day tickets. Basically Fever said that all sales are final and they don’t issue refunds. After a few back and forth emails they had zero flexibility and didn’t offer a credit/discount for a future show.”
“Fever has the worst customer service and was not helpful at all with my questions about an event purchased through Fever. They deserve negative stars.”
“Drone show in Alicante appalling organised leading to dangerous overcrowding, a delay to the event & a serious impact on enjoyment. When contacted to simply ask for a refund of the premium element of the ticket price, as this wasn't delivered, they said they wouldn't. Won't be using them again”
“Could not make drone show in Sugarland this past Friday night because my husband fell ill on Friday morning. Called customer. service to see what could be done. They told me sorry but there was nothing they could do. Absolutely no refund or exchange. ABSOLUTELY! Will not be using this site again and everyone should be super aware of their policies.”
“Terrible customer service. Unable to provide any solution to problems encountered during one of their immersive experience. It took them more than a month just to provide me with a response saying there was nothing they could do and could not compensate in any way.”
“An absolute scam. I purchased tickets but never received a QR code, which meant I couldn’t enter the museum. Fever takes no responsibility at all, and I had to buy new tickets at the ticket office. For now, I am looking for consumer protection organizations to file complaints.
STOP ONLINE SCAMS”
“Customer service absolutely appalling- would definitely not recommend anyone buys their vouchers as a present - seems they are virtually unusable and the staff in customer services are more than useless”
“I bought tickets through the Fever app, but they didn’t send the QR codes, so I couldn’t enter. In the end, I had to buy new tickets at the ticket office. Fever does not take responsibility and does not want to refund the money”
“Aucune flexibilité
Aucun remboursement possible (même en cas d'erreur lors de l'achat)
Aucune compréhension des problèmes rencontrés
Se retranche derrière leurs conditions d'utilisation très strictes
Ces conditions ne sont pas disponibles dans les langues locales”
“We were aware of the strict policy of attendance no later than 5 minutes before 18:00 hours. We were outside the venue at 17:55 excactly, and the door lock sounded quite literally right as we were outside, we knocked at the door immediately. After about 10 minutes (around 18:05) a staff member came outside and told us that she couldn't let us in because of policy, while we were literally seeing the venue, arrangements and people going in and out of places and toilets behind her. We were 6 paying customers that were denied entry, when there was practically no problem letting us in to sit down quietly. Several of us asked kindly, but the staff lady wouldnt allow it.”
“Worst customer service. Tried to cancel due to health emergency but the policy doesn’t allow refunds. It’s only transferring or creating a voucher. There are no events shared with me that so that I could go for the second option. Sent long emails but with no resolution. Horrible and frustrating support staff.”
