Absolutely appalling company! I had quite clearly made an error in my booking as I had paid for the Titanic Exhibition on the day and booked it to go an hour later as opposed to the following Wednesday at that particular time. It was an obvious error as was impossible for me to get there for that time from where I was coming from and with my disabled mum who struggles to walk however, they were very happy to take the money and not challenge it. I absolutely had selected the right date when booking the tickets but it seemed to revert to the actual date I had paid for them. When I contacted them, they sent me an email back a few days later to say that the specials cases team were looking into it. I then had sent numerous emails chasing them about this as they failed to update me after about a week. They eventually responded with a big no. I did not want a refund, just the tickets for the date I selected. As I never scanned the QR Code they supplied with the tickets, I would have thought their 'special cases' team would see I never went there so could honour the request. Either way, the response of the team was atrocious!