“One of the worst user experiences that I had for a long time!!!
My friend had a birthday and I’d decided to buy a Fever Candlelight Concerts Gift Card for his present. Before purchasing the card, I carefully read the description and was happy to find out that there will be a printable version of the gift card included in the confirmation email. This was important for me because I wanted to hand (physically) a card rather than to send it via email (virtually).
Unfortunately, after receiving a confirmation email I discovered that the link for printable version doesn’t work (404 page not found). I reached out to support in all possible ways including calling, emailing and live chatting. No one could help me or at least suggest some decent solution. I heard multiple times from support that I PRINT A CONFIRMATION EMAIL AND HAND IT AS A PRESENT, which I find insane, as I mentioned that the gift card is a birthday present.
All in all, this incident spoiled the whole birthday present for my friend.
I don’t recommend it. Taking care of your users and providing them with proper support and service is essential, which unluckily is not the case with Fever.”
“It's very important to know that Fever Entertainment operating as Fever.com, deliberately misrepresents disability wheelchair access at selected venues it sells tickets for as part of what I believe to be fraudulent ticket-selling practices. There is a good reason for all the one-star reviews here. A case in point: In their online advertisements for 2022 New York Fashion Week tickets at the Angel Orensanz Foundation at 172 Norfolk Street in New York City's Lower East Side, the email advertisement for $175 tickets clearly states that the venue is wheelchair accessible, even going as far as showing the universal wheelchair accessible logo.
But as you can also see, a representative for Fever after I requested ADA seating FIVE SEPARATE TIMES WITHOT ANY RESPONSE finally admitted in writing that the venue was COMPLETELY NON-ACCESSIBLE due to the fact it's very old and was never retrofitted to allow wheelchair users to enter. And that's exactly what the situation turned out to be when I arrived -- no wheelchair accessibility at all and all bathrooms up three flights of stairs, with no space for a wheelchair at all even in getting through the door of the restroom.
If you are even remotely considering renting the Angel Orensanz Foundation location because you think or have been told it's a hip and trendy space favored by celebrities, or if you are even remotely thinking of buying tickets from Fever, stop and think about what it means to have any attendees you know who use wheelchairs show up at that event and then discover that they can't even enter the building.”
“Booked for an exhibition, my cat was unfortunately ill and and I asked to move the time slot by a few hours. Was just a flat out no. No empathy, no resolution. Total cartel of a company and I'll NEVER use them again and urge anyone who values customer service to NOT use them either. Lack of understanding and customer service. Basically just androids that say "computer says no". Ridiculous scam artists!”
“If there was a zero rating for this, I would have chosen that. THIS COMPANY IS COMMITTING FRAUD. I paid $75 for a ticket for a performance that did not exist.
Day light robbery, don’t ever use this company. They replied to my email saying that the performance DID take place when it clearly had not!”
“I paid for tickets for a wine tour. This was not provided by the operator. Fever are not responding to my requests for a refund. This is a clear breach of contract and violation of consumer rights. I would advise anyone not to use Fever.”
“I tried a sleepy hollow experience. First event was canceled and rescheduled. So I took my credit and purchased for the new date and time. It was then canceled again. It then took me about a month to ge tthem to just send my money back to me. After they insisted they did. DO NOT USE THIS SERVICE!!!”
“Absolutely terrible. Event cancelled twice at the last minute. Impossible to speak to a representative. Would never use them again. Very difficult to get a refund.”
“Terrible. We bought tickets to an “ABBA Tribute” show that instead turned out to be an amateur string quartet playing ABBA songs. Nowhere in their advertising was this stated. Many people walked out in disgust.”
“I have purchased a ticket for an event and could not get a confirmation nor a email ticket even though they charged my credit card. I called customer service for help wanting my ticket confirmation. In the past 8 days I spoke to several customer service reps and nobody could fix something as simple as sending me my ticket for which I have fully payed for. Customer service was worthless and I am stuck paying for something I do not have.”
“I bought tickets for an event. The event was canceled. They don't offer refunds, but allowed me to reschedule. The event was cancelled again. No explanation. I insisted I get a refund because they have a limit on how long you can use the fund for. I emailed and called multiple times. No one got back to me. 100% scam. Thieves. I'm afraid they're paying people to leave fake positive reviews.”
“Changed out ticket dates without telling us and then denied. After reading other bad reviews I can see they do this to lots of people. Don’t waste your money on this app!!!”
“Absolutely appalling company. Trying to book tickets for a group of disabled. No-one to speak to. E mails are returned saying "we are dealing with your request" - nothing more happens. Went on to their online chat who would not help - cut me off short and would not give me a correct address to e mail a complaint. Do not use”
“They refused to refund me! I was trying to bought a ticket using my voucher, but they charged automatically using PayPal. I hadn’t authorized any automatic charge in my credit card and now i lost my money.”
“They are dishonest .They scammed 280dollars from My acct .I bought 2 tickets was charged for 6 ..Bought cancellation insurance and they refunded me nothing back .I’m so sick to my stomach beware Beware scam scam scam”
“Bought tickets for the Klimt Immersive Experience. Took the day off work and travelled into London only to be told the event had been postponed due to ‘construction’. No email notifying us of the cancellation despite the venue telling us they had been made aware of the delay a week in advance. Such poor management. Won’t be buying tickets to an event hosted by Fever again.”
“I bought tickets for an event but my stepdaughter ended up testing positive for Covid-19. I submitted her positive Covid test but they still refused to refund me for the tickets or offer me a credit for another event. They would only give me a 60 day voucher for the same event. Since we do not live close to NYC where the original event is happening and she starts school soon, going to this event in the next 60 days is not feasible. Total waste of $300.”
“A show was cancelled during COVID and a voucher issued for its value except that it's impossible to know its value because it does not state it AND it's impossible to use towards another purchase. Customer Service is hopeless; slow and responses which just simply don't correspond to the issue being raised. It's like they are intentionally being dumb. I will NEVER use them again. I take consolation in part that it's not just me experiencing poor service. They operate a dishonest service. AVOID.”
“Paid for tickets for dino event. Event cancelled, we were not informed. To rebook for new date the price had increased. Paid the difference. Event cancelled again. Been left chasing and chasing and chasing my refund, unsuccessfully. Complete cowboys!”
“Fever sold unvalid tickets. I bought tickets for Van Gogh Immersive experience and at the entrance to the event they told me that Fever tickets are not valid and that I had to buy new ones, which i did. Fever later refused to refund. Selling unvalid or fake tickets for events is a scam. Would not recommend at all. I think people should be aware that they are scammers.”
