I purchased 2 x adults tickets, 1 child ticket for an exhibition. Their website does not allow you to purchase different types of tickets, but they don’t tell you this beforehand. With the child being the last one ticket I selected all 3 tickets automatically reverted to child tickets. I noticed this and called them to pay the additional £10.70. They couldn’t do that. They couldn’t change child tickets to two adult tickets, presumably not because adults take up a little extra room in the exhibition. There one and only option was to cancel and rebook with their voucher. There were no slots left on the day we had chosen so this wasn’t feasible and with the exhibition ending at the end of April I have just had to suffer the £47.10 loss, which I can’t afford. If we’d have just turned up and gone in I bet no one would noticed, but trying to be honest and I was hoping the company would value that, but no. They even put little ‘smiley’ face on their - we’re not letting you in and you’re not having your money back emails. Please don’t use this company as a customer or client. This isn’t the only review about this issue and they have not done anything to rectify it. Their lack of empathy one with they have your money is staggering and they really shouldn’t be given the responsibility of hosting events.