Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product despatched and received promptly. Well packaged. Lovely Backgammon set. Recipient delighted with it.”

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Posted 1 year ago

“My daughter is delighted with her water mist spray it was worth waiting for. Thank you”

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Posted 1 year ago

“The glasses were as described, very happy with them. However I was very disappointed with the name engraving it was tiny and you had to look very hard to see the names. The box they arrived in was very battered so I had to replace it. I've given very good because they arrived on time and the actual glasses were beautiful.”

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Posted 1 year ago

“Quality of belt received and fit was excellent.”

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Posted 1 year ago

“Arrived promptly and well packaged. Looks very expensive.”

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Posted 1 year ago

“Excellent product. Arrived quickly. Thank you.”

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Posted 1 year ago

“The goods arrived on time. The packaging was a little oversized for the item itself. There was a crease in the box but the item was unharmed.”

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Posted 1 year ago

“Tried to order on your website, but gave up after several attempts. Spoke to Josie who was brilliant, helpful and cheerful. The goods arrived two days later. Excellent service apart from the website. David Nicholas”

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Posted 1 year ago

“I am still waiting for my order but they have kept my informed of delivery fingers crossed”

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Posted 1 year ago

“Beautiful Stag Brandy Snifter Glass which I am sure will be appreciated as a Christmas gift for the Shooting Season.”

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Posted 1 year ago

“Disappointed with my experience with Farrar & Tanner. I purchased 3 leather jewellery boxes for my granddaughters at £75 each with a further £24 to have them personalised. Whilst shopping locally I have seen the same jewellery box at a price of £59.99. £15 cheaper per box! I save throughout the year to purchase presents for my 13 grandchildren - can’t help feeling I’ve really been ripped off by Farrar & Tanner.”

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Posted 1 year ago

Thank you for your review, I'm sorry to hear that you are disappointed with the price of our products. I can see that you contacted our team about this and we did offer for the products to be returned for a refund but you chose not to do this. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“Prompt delivery of good quality glassware. However, personalized engraving not the best quality.”

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Posted 1 year ago

“I had to return a faulty item and the customer service to do this was no nonsense and overall excellent, with the refund back in my bank account within the week.”

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Posted 1 year ago

“Everything fine but did call shortly after ordering to see if I could change the order. Sadly no return call having left a message with name and mobile number. However my son was very happy with the Opinel oak handled knife with smallest blade”

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Posted 1 year ago

“Bought a Folding knife as a gift. Looks like a nice blade, but haven't tested it obviously as its a gift. One downside is that the wooden box it comes in (with perspex sliding lid) was COVERED in either dust or fine sawdust on the inside, meaning I had to break the seal, open it and clean it. I'd suggest better QC to make sure the product is sent out clean.”

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Posted 1 year ago

“Product arrived well wrapped and quickly and as shown. Found website not the easiest to use.”

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Posted 1 year ago

“The ordering,payment and delivery process was very slick and competent. I was somewhat surprised that the item purchased was delivered in a simple cardboard parcel without any protective wrapping. Happily the item wasn't damaged.”

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Posted 1 year ago

“Gloves come up small so too small for recipient but lovely gloves.”

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Posted 1 year ago

“Well worth money, didn't take long to arrive Will definitely use again”

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Posted 1 year ago

“Good service, very professional.”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews