I ordered a seat walking stick on 3 August and as of 14 August it still has not been delivered. Unfortunately it was intended as a birthday gift on 7 August...paid £9.95 for next day delivery too. Emailing customer service has been fruitless. They just sent me a photo of my front door with no explanation of where my item was. I have just spoken to Caitlin in customer services who has assured me that my item will be delivered today. Without prompting, Caitlin also offered to refund the postage charge, which is the very least that you could do. I have been let down by F & T and won't be ordering from you again, you have proven to be unreliable in what is a very competitive market. There are many other suppliers I can choose from. I hope you find this review/feedback helpful.