Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,571 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th April 2026

560

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service fantastic product will use again”

Helpful Report

Posted 3 years ago

Thank you for giving us a 5-star rating! We're so pleased to hear that you're happy with your order. Best wishes, Stacey Farrar & Tanner

Posted 3 years ago

“Great service delivery and quality of product. I will buy again.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 stars! We're glad to hear that you are pleased with our service and the product. Best wishes, Stacey Farrar & Tanner

Posted 3 years ago

“The travel chess board was poor quality: cracks around two hinges and a large splintered edge. It was not damaged during transit. Had to send it back. Got a prompt refund thank you”

Helpful Report

Posted 3 years ago

Hi Kathryn, Thank you for your review, My apologies for the item arriving damaged and thank you for returning it to us. I am glad to see that the refund was processed quick. Kind Regards, Jamie Customer Service

Posted 3 years ago

“Ĝood bit of kit I like it a lot cheers fantastic time keeper”

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Posted 3 years ago

Hi Dennis, Thank you for your 5 star review. Kind Regards, Jamie Customer Service

Posted 3 years ago

“Good quality item which arrived quickly. Perfect for a big birthday present.”

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Posted 3 years ago

Thank you for your 5 star review! Kind Regards, Jamie Customer Service.

Posted 3 years ago

“I received my set of knives earlier than i expected, they are such a well made set the handles are so comfortable when holding them and the knife block is a thing of beauty, and at a really good price.”

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Posted 3 years ago

Thank you for your five-star rating! Thank you for your kind words, we're so glad to hear you're pleased with your knives. Best wishes, Stacey Farrar & Tanner

Posted 3 years ago

“The box I bought, arrived well packaged. It is a lovely wood finish with a neat lock. Perfect gift for a friend's keepsakes.”

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Posted 3 years ago

“I have problems with my hands, can't touch hot or cold. The two sets I have bought are very easy to handle, sharp knives, quite a few very nice comments from guests. Will buy again, for myself and as presents.”

Helpful Report

Posted 3 years ago

“Nice gift, promptly delivered.”

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Posted 3 years ago

“They are very helpful and quick. And also offering great prices for the high quality products such as Haws and Victorinox.”

Farrar & Tanner 5 star review on 20th March 2023

Helpful Report

Posted 3 years ago

Hi there. Thank you so much for your 5 star review. What a lovely photo! We're so glad you're happy with your order. Best wishes, Stacey Farrar & Tanner

Posted 3 years ago

“Still waiting for my order which is overdue,”

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Posted 3 years ago

Hi there. I'm so sorry for the delay on your parcel, I can see this has now arrived and a member of customer service refunded your postage fee. I sincerely apologies again for the delays, I'm glad to see it arrived. If you have any other issues please do let us know. Best wishes, Stacey Farrar & Tanner

Posted 3 years ago

“Enjoyable shopping experience. Happy with my purchase.”

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Posted 3 years ago

Thank you so much for the 5 star rating, John! We're so glad to hear that you had an enjoyable shopping experience and are very happy with your purchase. Kind Regards, Jamie Customer Service

Posted 3 years ago

“I bought a whisky glass with a pewter embellishment (including hallmark) to complement another gift for a member of our team at work. I was blown away by the quality and presentation of the item as well as the packaging. Looks much more expensive than it was! Thank you.”

Helpful Report

Posted 3 years ago

Thank you, Hani, for your 5-star rating for Farrar & Tanner! We are so pleased that you were impressed with the quality and presentation of the whisky glass! Kind Regards, Jamie Customer service

Posted 3 years ago

“Have bought a number of items on different occasions, orders received quickly, nicely packaged and items excellent quality. Slight issue with last order was resolved very quickly and a replacement received within 24 hours, excellent communication and great customer service. Thoroughly recommend this company”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating, Julie! We're so pleased to know that you have been a loyal customer and have bought a number of items from us. My apologies for the slight issue with your latest order but it's great to see that we managed to resolve this and get a replacement out to you the next day. Kindest Regards, Jamie Customer Service

Posted 3 years ago

“I have dealt with Farrar & Tanner on several occasions now and they have always provided me with excellent service and goods. I don't know what their exact connections are with the Outdoor365 group but after dealing with these people as well on several occasions they have also provided excellent service and goods. They are extremely polite and efficient and their customer services are first rate. What more can anyone ask from companies? Many thanks.”

Helpful Report

Posted 3 years ago

Thank you so much, David, for your 5 star rating! It is great to hear that you have enjoyed the excellent service and goods on your several occasions with us. We are grateful for your custom and for taking the time to provide us with such a positive review. Kind Regards, Jamie Customer Service

Posted 3 years ago

“Good product, great service, very, pleased. The web site and the tech worked perfectly...”

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Posted 3 years ago

Hi Christopher, Thank you so much for your 5 star rating. We are so pleased to know that your experience with us was a positive one. Kind Regards, Jamie Customer Service

Posted 3 years ago

“Delivered so quickly. Beautifully made”

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Posted 3 years ago

Thank you so much for the 5-star rating, Michael! We appreciate you taking the time to share your experience with Farrar & Tanner. We're glad to hear that the product arrived quickly and that you were pleased with the quality! Kind Regards, Jamie Customer Service

Posted 3 years ago

“The Barbour shoe cleaning box arrived with my husband’s initials on the shoehorn, beautifully engraved. Box very well wrapped and delivered within 24hrs. Will definitely order again from this British company.”

Helpful Report

Posted 3 years ago

Dear Sysan, Thank you for you 5 star review. We are so delighted to hear that you were pleased with The Barbour shoe cleaning box, and that your husband loves the personal touch of his initials on the shoehorn. Kind Regards, Jamie Customer service

Posted 3 years ago

“I changed the delivery day for Monday as I was home, courier ignored this and decided to deliver on Tuesday. However I wasn't home and didn't know this was arriving on the Tuesday, courier dumped this outside on my door step in full view of everyone walking past. I got home at 8pm that evening to find this missing. This was supposed to be a wedding gift. Rung up Farrar and Tanner who are taking time investigating this... at the expense of me and my time/money. Useless customer service. Should be sorting this out in their time not my time while they hold onto MY money!”

Helpful Report

Posted 3 years ago

Hi Ema, Thank you for your review, I am so sorry to see the issues with the courier. Our customer service team offered to resend the order to you but as you had purchased a gift elsewhere you requested a full refund. We are still within the 48 hour timeframe for our investigation with Royal Mail and will update you the moment we hear back from them. Unfortunately our process doesn't allow us to refund in this case before the investigation is concluded. Kind Regards, Jamie Customer Service.

Posted 3 years ago

“Lovely products always happy with my buys from them and great service”

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Posted 3 years ago

Thank you so much for your 5 star rating, Monika! We are very grateful for your kind words. Kind Regards, Jamie Customer Service

Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 8,571 reviews