Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,288 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th September 2026

567

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hip flask arrived promptly and well packed. However I was very disappointed with the 'engraving' which spoilt the item.”

Helpful Report

Posted 3 years ago

Hi Patrick, Thank you for your review, I'm sorry to hear that you aren't happy with the quality of the engraving. I have emailed you directly to arrange a return and replacement. Kind Regards Jamie Customer Service

Posted 3 years ago

“I am very pleased with the chessboard . It is clearly an item of quality; well made and delightful graining of the walnut and sycamore timber used in the manufacture. I shall enjoy using it. The service was very prompt and the item arrived safely and very well packaged. I would have no hesitation in recommending your company to others.”

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Posted 3 years ago

“We purchased this as a wedding present and liked it so much we have bought one for our own use. Great service and quick delivery.”

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Posted 3 years ago

“Easy to order Excellent service Great product”

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Posted 3 years ago

“Hi, We bought dice cups which are of very high quality, communication throughout the delivery, customer service was brilliant and helpful. Great smooth purchase. Thank you”

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Posted 3 years ago

“Lovely pocket watch , great Birthday present , they loved it”

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Posted 3 years ago

“The website was user-friendly and I could easily find a quality gift for my budget - the gift was personalised too which was a nice touch. Straight forward ordering and payment process and delivery was made soon after. I would purchase from them again.”

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Posted 3 years ago

“Excellent service, fast delivery. Quality item which unfortunately had to be returned (through no fault of Farrar & Tanner) but their returns service was easy and efficient and I received a full refund within a few days. Would definitely recommend Farrar & Tanner”

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Posted 3 years ago

“Lovely quality for A reasonable price. Engraving was as requested. Arrived quickly and in perfect condition. It was a gift and the recipient loved it.”

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Posted 3 years ago

“Order came really quickly and goods were to a high standard”

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Posted 3 years ago

“Purchased 2 pocket watches with engravings, orders placed about a week apart and both arrived within a couple days of placing the order. Excellent quality, engravings were perfect and no issues what so ever.”

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Posted 3 years ago

“Premium Walnut board was in fact plastic covered to look like wood which in the description was not mentioned. For Premium quality walnut wood you get plastic dice cups, plastic checkers and a cheap looking inlay of real wood veneers on board which appears fake wood too. The photo is nothing like the product received, and missing in the bearing off bar where checkers placed was the divider as photo shows but this is missing, so very misleading. Customer Services were very good and did follow up and said would pass my valid comments on. They agreed the description needs changing but adverts still showing the old photos and same misleading description. Item returned unused for full refund, still waiting”

Helpful Report

Posted 3 years ago

Good morning, I'm so sorry to hear this, I'm glad we were able to help and I can confirm the refund was issued on 9th July. We passed this onto the website team to update this as soon as possible - I cannot apologise enough for the mistake and we appreciate you letting us know. Please do let us know if we can do anything more to help. Best wishes, Stacey

Posted 3 years ago

“Quality wash bag personalised”

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Posted 3 years ago

“The products I purchased were of outstanding quality. They looked and felt like tools much more expensive than they were. The recipients were very impressed also.”

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Posted 3 years ago

“They look great in my kitchen very stylish”

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Posted 3 years ago

“Leather toilet bag looks great and the Barbour belt is ideal”

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Posted 3 years ago

“Efficient website, very reasonable prices for unusual gifts which are always appreciated.”

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Posted 3 years ago

“We have now purchased 3 items from Farrar and Tanner as presents. All the items were personalised just as we wanted and were excellent quality and packaged beautifully. I have been delighted with everything and would have no hesitation in recommending them.”

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Posted 3 years ago

“Ordered a set of champagne silver flutes, express delivery. Received them and noticed the engraving was lower on one of the glasses than the other. This was from one glass being taller than the other. Contacted customer service with the issues and photos as requested. Was advised it wouldn't happen again and sure enough, received the new glasses the next day with the exact same issue...”

Helpful Report

Posted 3 years ago

Hi Lucy, I'm so sorry for the issues with the flutes. We are checking the stock on the shelves to see if there is an issue with the batch we received from the manufacturers. I can see my colleague offered for you to choose a different set/brand from the site but you informed us you had purchased elsewhere. I'm very sorry we couldn't find a solution for you before you felt like you had to go to a different company, but if there is anything we can do please don't hesitate to get in touch. Kindest regards, Stacey

Posted 3 years ago

“The delivered items were fantastic. I enjoyed the design and quality. There was an issue with the delivery process and the delivery was delayed. I signed up for express delivery (two days since the order was after 2pm) and this was delayed. I was then assured it will come the day after and that didn't happen either. The customer support team was excellent in dealing with this and rectified it. I then received a duplicate shipment and I had to return one which was a bit of a hassle. All in all, errors do happen and I liked the professionalism and timely manner it was dealt with. I just thought of mentioning it as feedback to a team thriving for the best.”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 9,288 reviews