Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,172 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a personalised chopping board for a special big birthday on December 8th. It failed to arrive by the birthday and then Christmas, New Year came and went too. It took to January 6th before I received a response to my multiple emails. Only then to discover that the item was probably lost in transit, eventually we were informed that the item was no longer available. Disappointed doesn’t cover it. My mother in law was so happy to have chosen something special for her son. Not easy when she is 80 herself. I will not use this company again and would not recommend them if you what something special”

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Posted 3 years ago

I am really very sorry we were unable to complete the order for you - the chopping board you bought was end of line and as you know was lost in transit to you, of course when we came to arrange a resend the item was no longer available. It's frustrating for us too when things go wrong and we feel like we've let you down, there's not an excuse for lack of communication - we were simply overwhelmed with additional enquiries caused by the many Royal Mail strikes and parcels not arriving when they were supposed to. Sometimes things go wrong and we can in this instance only apologise. Farrar & Tanner Customer Service

Posted 3 years ago

“Great product, quick delivery.”

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Posted 3 years ago

“Excellent service and product”

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Posted 3 years ago

“Amazing, outstanding,customer service with quality products. Super speedy delivery in perfect timing for both Christmas as well as an 18th Birthday in January. So happy to have come across Farrar & Tanner and the Swiss Store. Beautiful products & shopping is a pleasure with everything so smooth & easy from choosing what product to delivery, with amazing outstanding help from Jamie! Will be ordering for many years to come! Thank you for being the BEST!”

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Posted 3 years ago

“I did not order the knife with the cork screw,but did not need the hassle of sending them”

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Posted 3 years ago

“This is the fifth present I've bought for my husband from Farrar & Tanner - brilliant products, great service! The backgammon board is really gorgeous, lots of details in the wood. Thank you!”

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Posted 3 years ago

“Fantastic service from Farrar and Tanner, I ordered 3 gorgeous presents from them, one of which was personalised and they delivered very quickly. Would definitely order from here again.”

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Posted 3 years ago

“Farrar and tanner”

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Posted 3 years ago

Please could you contact us with your order number so that can check for you - we do post outside of the UK but your order may have been delayed by UK strike action. You can email directly to jamie@outdoor365.co.uk Many thanks, Customer Service

Posted 3 years ago

“Beautifully presented Rumikub set, thank you”

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Posted 3 years ago

“I am extremely happy with the cuff link box and the prompt service and delivery I received. The box is delightful, very elegant and of high quality. Thank you, Farrar & Tanner. Kind regards, Joyce”

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Posted 3 years ago

“I ordered a chess board and was very pleased with the service and the product. Will use this company again.”

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Posted 3 years ago

“Arrived following day from order. Excellent quality”

Farrar & Tanner 5 star review on 7th January 2023

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Posted 3 years ago

“Extremely pleased with the cheese knives in the presentation box.”

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Posted 3 years ago

“Quality product as per pics Whisky goes quickly could be a hole in the glass ha ha”

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Posted 3 years ago

“I purchased one of the whiskey glasses with the stags head on and pewter base I absolutely love it. Sent my mate a picture of it and he said how smart it was and he’s a right miserable twat so yer can’t get much better praise than that can yer.”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Excellent service and communication and excellent quality product delivered promptly.”

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Posted 3 years ago

“Placed a £100+ order on 8th December. Clearly a Christmas purchase and paid extra for 3 day delivery. Despite chasing, no sign of it and just one customer service response pre-Xmas saying "we have had a few issues because of the postal strike, I hope it arrives in time for you". 6th January now, still no delivery and now no replies to my email enquiries either. Wondering if this is a scam operation - I would avoid at all costs. I was fooled and have now lost over £100”

Helpful Report

Posted 3 years ago

Hi William, I really am sorry the parcel did not arrive, many of the delayed parcels did finally arrive with customers once Royal Mail had cleared their backlog. We are dealing with an unusually high amount of emails due to the strike action throughout December and unfortunately this is also delaying our replies to customers, I can see that your parcel did not arrive (we have all of our parcels tracked) and have refunded your account. I have also called you to see if there's anything else we can do and really just to explain how this has happened and reassure you that we are a genuine company, just got caught up with all the courier issues of December. Thankfully this is now resolved. Kind Regards, Jude, Customer Service Manager

Posted 3 years ago

“My first order was delivered very very quickly and the quality of product is outstanding. Will use again.”

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Posted 3 years ago

“Excellent service! When housewarming gift did not arrive in time due to postal strikes they very kindly sent another next day delivery - this also included engraving the second one. Could not have been more helpful.”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 8,172 reviews