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Farmison & Co Reviews

4.8 Rating 29,911 Reviews

95 %

of reviewers recommend Farmison & Co

Company Reviews

4.8

Based on 29,911 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Farmison & Co Review Verified review from genuine Farmison & Co customer.

About Farmison & Co:

Farmison & Co have one simple mission, to help the nation to Eat Better Meat. Purveyors of Heritage British Rare & Native Breed Meat. Fresh from the Dales To Your Door. Widest range of breeds and cuts in Britain.

Visit Website

Phone:

01765 824 050

Email:

care@farmison.com

Location:

Bondgate Green, Ripon, North Yorkshire,
Bondgate Green, Ripon, North Yorkshire
North Yorkshire
HG1 1QW

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Farmison & Co 5 star review on 10th April 2024

Farmison & Co 5 star review on 9th April 2024

Farmison & Co 5 star review on 9th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

Farmison & Co 5 star review on 8th April 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered meat for Christmas. It came in a vacuum sealed bag and had obviously been frozen or near frozen as it had defrosted or the storage process created / generated a lot of water as a by product and by the time I received the meat it was sitting in a lot of water in the bag (meat was swimming in the deep end) so when removed it from the bag it was very wet. Not seen anything like this before before when I was expecting meat how it’s presented from a butcher or supermarket.”

Posted 1 year ago

Hello Mark, thank you for leaving us a review. We are so sorry you had a disappointing experience from us. We can see you have received a refund from us. Once again our sincerest apologies and please let us know if you require any further assistance from us on 01765 824050.

Posted 1 year ago

“Bitterly disappointed. Wrote to complain, but they didn't bother getting back. Tiny 'centre piece' gammon joint, (pictured). It tasted funny, but the dog enjoyed it. The turkey was so awful, I've frozen it to try and make casseroles later in the year, as I don't like wasting food, but it really was terrible. I won't be shopping with Farmisons ever again.”

Posted 1 year ago

Thank you for leaving us a review. I can see you have received a full refund for your gammon and we have been in contact with you. Please let us know if we can be any further assistance on 01765 824050. Customer Care

Posted 1 year ago

“Our Christmas order go delivered to an address other than ours. After 3 days of disjointed comms I was promised a refund… which is now around 2 weeks late. Long story short, a poor Tesco frozen Turkey is all I could find on Christmas Eve!”

Posted 1 year ago

Thank you for taking the time to leave us a review. We can see a full refund has been processed and sent back to you. If you require any further assistance please contact us on care@farmison.com or 01765 824050. Once again our sincerest apologies. Customer Care

Posted 1 year ago

“Didnt compensate me or actually read my emails when DPD left my meat outside my house all night for which I never recieved.”

Posted 1 year ago

Hello, thank you for your time to leave us a review. I can see that you are in contact with us and we are waiting for a reply from you, if you have any further comments please reply back on the email trail. We looking forward to hearing from you. Customer care

Posted 1 year ago

“All previous orders have been on time and excellent quality. This Christmas delivery was neither - the box was delivered the following day (Christmas Eve after all other supply options were closed) and did not contain the correct sized beef joint or the ham. No information on packaging suggested contents would be fine to consume after the specified delivery date - it said "Must be delivered..." so we were unable to assess risk and therefore could not use what was delivered. Recommend but not for Christmas.”

Posted 1 year ago

Thank you for taking the time to leave us a review Nick, I can see you have now received a full refund from us, as advised by one of our customer care team we pack all of our boxes in a way that they are good in transit for 72 hours to ensure that your contents arrive cool and fresh. If you any further comments please get in touch with us on 01765 824050. We look forward to hearing from you. Customer Care Team.

Posted 1 year ago

“My husband and I have never ordered in a Xmas meal before, but as this offer was specifically for two, and as I hadn't been well, we thought we'd give you a try. Big mistake. The cooking instructions were inadequate. The turkey itself was dry and dull, as was the stuffing. Which brings me to the gravy: " a sauce must elevate and enrich your centrepiece". Our gravy was pale beige, had no flavour, and so was inedible. The cranberry sauce was tasty, and the pigs-in-blankets and roast potatoes were good; the sausages we put in the freezer. Altogether a great disappointment.”

Posted 1 year ago

Hello Frances, thank you so much for taking the time to leave us a review. We are so sorry to hear that you were disappointed with your turkey and gravy. I can see that you have been in contact with us, if you would like to discuss this further, please contact Customer Care on 01765 824050. We look forward to hearing from you. Customer Care Team.

Posted 1 year ago

“I ordered a 7kg FRESH turkey (as advertised) and received a FROZEN one. Their excuse is it's not "frozen" it is "deep chilled". Other producers had the good grace not to deceive their customer by letting you know that the bird was not "fresh". Farmison however have intentionally misrepresented the product in the hope that we won't notice. I know that bird-flu has affected production, but there's no need to be untruthful to customers. I am pursuing a partial refund and will not use them again. I suspect I'll have to resort to the SCC for resolution given the arrogant responses I've had so far.”

Posted 1 year ago

Hello Alan, thank you for taking the time to leave us a review. I can see that you have been in discussion with our CEO John. If you have any further comments please get back in touch with us on 01765824050. Customer Care

Posted 1 year ago

“christmas food ordered - was told day of dispatch that wouldnt get all of order - but they also never told me what i would get”

Posted 1 year ago

Thank you for taking the time to leave a review. Here at  Farmison, all our Meat is cut and prepared fresh to order in our Butchery here, it is then picked and packed by hand in our Dispatch Department to be sent out to our customers fresh. This happened the day before a delivery is due to be with our customer. This means we are working with live stock levels, so, if there are any stocking issues on a certain dispatch day, this can often be communicated to us later in the day after all of our Supplier deliveries have been made and in many cases such as with yours last week. We do hate letting our customers down and here at  Farmison, we are constantly working on ways to improve our customer experience, so that we are offering the very best service possible to all our wonderful customers, so we understand that last-minute stocking issues are not ideal. We are very sorry once again to have let you down on this occasion.

Posted 1 year ago

“I ordered beef short ribs. The photograph showed the meat as single portions which was what I wanted. I ordered the recommended amount for 4 people. However when it arrived, there were just two massive slabs of meat. I called and asked why this was and what I was supposed to do. I was told to use a butchers knife and cut them up. I haven’t got a butchers knife so tried with my carving knife to cut through the bones. It resulted in a mess and ruined my knife and the meat, spoiling the dinner party. Why show the meat cut into single portions and then deliver it requiring further butchery??? Very disappointing and won’t be repeating.”

Posted 1 year ago

“We ordered meat more than a week in advance for a party, only to be told on the afternoon before the day that Farmison “hadn’t received enough meat to deliver”. When asked why I wasn’t informed earlier, I was told by their customer service on the phone that they only ever find out a day before any delivery if they have received enough for their orders. I spent half a day scrambling around for a replacement and decided that this level of service does not work for me.”

Posted 1 year ago

Thank you for taking the time to leave a review. Here at  Farmison, all our Meat is cut and prepared fresh to order in our Butchery here, it is then picked and packed by hand in our Dispatch Department to be sent out to our customers fresh. This happened the day before a delivery is due to be with our customer. This means we are working with live stock levels, so, if there are any stocking issues on a certain dispatch day, this can often be communicated to us later in the day after all of our Supplier deliveries have been made and in many cases such as with yours last week. We do hate letting our customers down and here at  Farmison, we are constantly working on ways to improve our customer experience, so that we are offering the very best service possible to all our wonderful customers, so we understand that last-minute stocking issues are not ideal. We are very sorry once again to have let you down on this occasion.

Posted 1 year ago

“Ordered two beef wellington party boxes for NYE. At the last minute farmison changed our order sending 8 individual beef wellingtons and substituting the side we have wanted. The beef wellingtons were poor, we paid nearly £200, didn’t get what we wanted and didn’t like what they sent. Won’t be closing Farmison again.”

Posted 1 year ago

Hello Dean, thank you for taking the time to leave a review. We aim to fulfil all of our customer orders 100% but unfortunately from time to time the stock we initially thought we would have is not available, this can be due to quality control or supplier levels. Although your order was placed in advance we only get told of order changes later on in the day and after all orders have been dispatched. We did try to contact you before we sent out your order to clarify if this was ok for you. I can see that you have been in contact with a member of our team, if you have any further comments please get back in touch with us. Once again our sincerest apologies. Customer Care

Posted 1 year ago

“Food not delivered and no communication.Iwill not buy again”

Posted 1 year ago

Thank you for taking the time to leave a review Richard. We are very sorry to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“The dates on the food that arrived were unacceptable. I don't want to have to freeze and defrost everything. The steaks needed to be used on the day they arrived, the sausages had 2 days and the bacon had less than a week. Its not good enough. I feel like I was sent the s**t that was about to turn.”

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear you were unhappy. All products have the shelf life advertised on the product page, some items such as sausages have a shorter shelf life than others - Sausages have a minimum shelf life of two days. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“I have used Farmison & Co many times over the last few years and I’m shocked and appalled at the order we received for Christmas. The meat was a health and safety concern and was not a cheap cut. Still have not heard back from Farmison & Co about this, my email has been ignored. To put it simply the Christmas dinner ruined by stale meat.”

Posted 1 year ago

Thank you for taking the time to leave a review Terence. Our sincere apologies that you were unhappy with your order. We would love to be able to rectify this for you and restore your faith in the product. We can see that our Customer Care Team replied to your email but have no had a response back as yet. If you would like to discuss this, please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Customer Care

Posted 1 year ago

“Wrong Christmas order delivered 20/12. Still awaiting a response from company, despite sending 3 emails for an explanation. .”

Posted 1 year ago

Thank you for taking the time to leave a review Peter. We are sorry to hear that there was a mix up with your order. We can see that this has now been resolved. If you wish to discuss this further, please get back in touch with our Customer Care Team who will be happy to hear from you.

Posted 1 year ago

“I would like to write a review but as my order, ordered in October for Christmas delivery was not delivered I can't. DPD despite repeated calls from your office and promises to deliver failed to deliver, so my turkey breast, Beef fore rib and my fillet steak along with bread sauce, 3 sauces and Yorkshire pudding batter all failed to appear. I actually had a tin of chicken for my Christmas Dinner!! Not your fault as your meat is always excellent but DPD are useless.”

Posted 1 year ago

Thank you for taking the time to leave a review. We are very sorry to hear that you were affected by the delivery issues. Our parcel courier, along with many other couriers, experienced nationwide delays due unprecedented demand and market conditions. We can see that you received a full refund for your order. We are sorry once again that we were not able to supply you with your order on this occasion. Customer Care Team

Posted 1 year ago

“Dreadful. Bird was frozen and poorly plucked and over-priced.”

Posted 1 year ago

Hello Alan, thank you for taking the time for leaving us a review. I can see that our CEO John Pallagi gave you a call and we have sent a partial refund back to you. Once again our sincerest apologies for any disappointment caused. If you would like to discuss this further, please contact Customer Care on 01765 824050. We look forward to hearing from you. Customer Care Team.

Posted 1 year ago

“Refer to my emails of 22nd December & 26th December sent from: grantsofbath@hotmail.co.uk”

Posted 1 year ago

Thank you for taking time to leave a review. Unfortunately when looking into this for you, we were unable to see emails from that address. Please could you resend so we can get this looked into for you.

Posted 1 year ago

“Our order was delivered 23 hours later than the designated time slot by DPD. The advisor Lottie at Farmison was helpful but when I noted down in an automated request that I was not satisfied with the Farmison response generally, no notice was taken of this. The pork joint we ordered for Christmas did not meet my expectations. We'd had a previous order and the pork chops had been delicious.”

Posted 1 year ago

Hello, I am very sorry to hear you believe your pork joint was poor quality. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you - Customer Care

Posted 1 year ago

“Really disappointed - order our Christmas turkey, a 2kg breast to arrive on Christmas Eve. Received a smaller cut (1.3kg) on the day and an email shortly after to say it was smaller than expected and I could have a £15 voucher for future use. This is terrible service - far too late to get any turkey so ended up Christmas Eve shopping for pork to offer as an option for our guests. Farmisons will have known about this before hand but chose to only let us know on the day of delivery. The offer of a £15 voucher is terrible compensation for the rushed christmas eve we had and we don't intend to use their services again”

Posted 1 year ago

Hello Helen, we are terribly sorry to read you felt let down by us on this occasion. I can see that we have now refunded you the £15 to your account. If you would like to discuss this further, please contact Customer Care on 01765 824050. Once again our sincerest apologies. Customer Care Team.

Posted 1 year ago

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Farmison & Co is rated 4.8 based on 29,911 reviews