Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,610 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a relatively large order for bare root perennials in February. They arrived in March and I was delighted with how they were packaged and the apparent quality…..except for the six agapanthus roots. They were bedraggled and slimy. However, I planted them following the instructions to the letter. After five weeks everything is flourishing…except the agapanthus. No sign of anything. I have emailed FG customer care and heard nothing after a couple of polite follow up mails. I would love to shop in the sale but feel that I am six plants down, not having any of my agapanthus twister poking through. I hate leaving negative reviews but am a bit sad that FG customer care can’t be bothered to respond”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants aren't thriving. We are working very hard to respond to a very high volume of emails and if you have emailed customercare@farmergracy.com we will get back to you as soon as possible. Alternatively you can call us on 0330 808 7304 (local rate) to speak to a member of staff who will be happy to resolve this for you quickly. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Very upset with the tulip and daffodils bulbs purchased in the autumn . Hardly any of the Queen of the night tulips have flowered so far so most disappointed”

Helpful Report

Posted 2 years ago

Hello, Tulip 'Queen of Night' is typically quite a late flowering variety - if there are no flower buds at present, please do contact customercare@farmergracy.com with your order details and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“El servicio de envío es realmente malo, con continuos retrasos, el embalaje esta muy bien, tanto la caja como las bolsas que contienen los bulbos, los bulbos y rizomas son grandes, pero algunos no están brotados. Deberían ser más serios con las fechas de envío. Si permites que te envíen notificaciones, te bombardean diariamente, esto deberían cambiarlo, una vez por semana es suficiente.”

Helpful Report

Posted 2 years ago

Hola, Las plantas se envían por temporadas y no siempre de inmediato. Nuestro cronograma de envío explica nuestros tiempos de envío (enlace a continuación). Pedimos disculpas si algo ha llegado en malas condiciones. Póngase en contacto con customercare@farmergracy.com y estaremos encantados de resolverlo por usted. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Having never bought begonia tubers before, I don't know if these are good or not. All I can say is that they are considerably smaller than the ones which appear on the website cupped in someone's hands. The proof of how good they are will depend on the plants which grow from them and it's too early to comment on that. I was very disappointed with the delivery service. I was told they would be delivered in March, which was good because I was due to go on holiday on 31st March. However, they were not despatched until 28th March and did not arrive until 2nd April, which was a Sunday. Having checked the tracking daily to that point and not expecting a Sunday delivery, I was amazed when I logged on to my email at 11.15 a.m. to find that all the tracking and delivery information had been sent that morning (i.e. the delivery company had received the parcel from their hub, put it out for delivery and delivered it ahead of the notified delivery slot) and I was therefore unable to divert the package. It was left in full view of the road and I had to arrange for a neighbour to retrieve it. Your instructions about the delivery were that the box should be opened and the tubers given air so I had to ask my neighbour to do this as I would not be home for 10 days. Because they were not delivered at the time I was initially told, both me and my neighbour were put to a great deal of trouble.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your parcel was delivered while you were away. If you contact us with any delivery instructions when you receive your shipping confirmation email, we will be happy to pass the instructions on to the courier to hopefully avoid any inconvenience. Some begonia varieties grow from tubers which are larger than others, but they all should grow and flower well in the first year. If you have any concerns about the tubers you have received, please do send some photos of them to customercare@farmergracy.com and we will be happy to check whether they are typical or if they need to be replaced. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“First delivery from Farmer Gracy. The jury is still out. Two of the three Hosta Blue Mouse Ears are growing well, the third hopefully on its way. Hosta Forbidden fruit also showing growth, but extremely disappointed with Hosta White Feather, which showed no signs of any growth from the crown on arrival and has not yet produced any signs of sprouting. It’s been planted for about 2 weeks now . Will give it two more weeks , before requesting a refund/replacement.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that the Hosta 'White Feather' isn't growing well. They are normally supplied with shoots or shoots develop fairly quickly, please contact customercare@farmergracy.com for replacements. All the best, Farmer Gracy Customer Care

Posted 2 years ago

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that there may be an issue with some of the plants. Please contact customercare@farmergracy.com and we will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Very upset with the tulip and daffodils bulbs purchased in the autumn . Hardly any of the Queen of the night tulips have flowered so far so most disappointed”

Helpful Report

Posted 2 years ago

Hello, Lots of tulip varieties wait until later in April to flower, we hope you enjoy a great display from your 'Queen of Night' in due course. Do contact customercare@farmergracy.com if you have any further concerns. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“2 roots doing well but the 3rd is struggling it's early days so I will update it later.”

Helpful Report

Posted 2 years ago

Hello, We hope it'll be ok but do contact customercare@farmergracy.com if there are any problems! All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Late delivery of bare root perennials is not a good idea I am afraid. Most looked very dead when they arrived and I fear only 1 out of 4 plants will survive after very carefully potting on. The Echinacea was clearly dead when packed for dispatch. Not impressed.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. Please contact customercare@farmergracy.com and include some photos if possible - we can arrange for replacements or a refund for any plants which are very weak or not viable. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have always been happy with purchases from Farmer Gracy. However this year I received a Delphinium bareroot: polar sensation which had a rotted crown. I straight away emailed them, expecting a reply within the usual 24-48 hours as they say. Sadly, it's been nearly a week, and after several follow up emails about the same thing, I have had NO reply from anyone. I cannot put into words how disappointed I am in the customer service at Farmer Gracy.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your Delphinium has arrived in poor condition. We will be happy to send you a replacement and if you have contacted customercare@farmergracy.com, one of the team will get back to you as soon as possible. Our inbox is busy during April and response times can be longer than usual. Please note that if you send additional emails on the same email thread, they do go back to the end of our email queue which delays our response unfortunately. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I ordered something recently that was offered at 20% discount and free postage. But unbeknown to me the postage was added at the end!”

Helpful Report

Posted 2 years ago

Hello, It is necessary to enter the offer code at checkout to get the free postage offer. Please contact customercare@farmergracy.com - we'll be happy to correct it for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Too long for delivery expensive for what you get”

Helpful Report

Posted 2 years ago

Hello, Plants are shipped seasonally and not always straight away, out shipping schedule (link below) sets out our shipping times. https://www.farmergracy.co.uk/pages/shipping-delivery-schedule If you have any concerns about plants you have received, please do contact customercare@farmergracy.com and we'll be happy to help. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Disappointed this time, plants much smaller than I expected. Been to local garden centers and the sizes are much bigger for the money, won’t be buying again.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you're disappointed with your plants. Please do send a photo of any which concern you to customercare@farmergracy.com so we can check whether they are as they should be or if they need to be replaced. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Unfortunately for three years running I have had limited or little success with these bulbs. The advice when first tulips were stunted was I had failed to water them which I hadn’t. They are stunted again this year unlike the tall elegant ones bought elsewhere. Also over three years many tulips have not flowered at all. Of over 30 anemone bulbs only three have flowered. It was also suggested that I may have used old compost which I had not. They often give credit notes which is nice and generous but I am overall disappointed with their bulbs and some of their bare rooted plants and dahlia tubers which again have failed to flower. Shame as I have spent a lot of money with this company.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you haven't had success with our bulbs - we stock many of the same varieties each year because they are normally very reliable and as described when they bloom. Please do contact customercare@farmergracy.com about any recent issues and we will be happy to advise on those. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Sadly on my last 2 orders 2 lots of bare roots were left out of delivery which I had paid for. Inconvenient and a bit sloppy of the company.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants are missing. Please contact customercare@farmergracy.com so we can arrange to send you the missing plants. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Had an order for some bare root perennials, unfortunately the size of the bare roots were disappointing and I actually accidentally threw a couple of them away by mistake as so small. These plants are going to take some time before they are of any decent size. What with that and the delivery from Evri it has put me off of mail order in the future.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants arrived in poor condition. Please do contact customercare@farmergracy.com with further details so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The Tartan Dahlia tubers were dreadful quality compared with some of your competitors. They arrived packed yet badly damaged (not in transit), I doubt very much that 2 out of the 3 will come to anything at all. I was very disappointed. The Bergers Record were ok but nothing special. Doubt I will return as a customer when Sarah Raven & Woolmans were of far higher quality this year.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your tubers have arrived in poor condition. Please send photos of any which concern you to customercare@farmergracy.com and we will be happy to resolve this for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I am not too sure about the quality of the dahlias I received. It seems to me that the "necks" of the tubers were broken. From what I understand on this, they won't grow. I have potted them up and will wait and see what happens.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your dahlias are damaged. Please send photos of any which concern you to customercare@farmergracy.com so we can arrange replacements where necessary. Alternatively, if they're potted you can let us know if any fail to sprout in the next few weeks. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“The products I ordered were delivered in a bank holiday weekend so that by the time I got back they had been sitting there 4 days in their packaging. Furthermore, the quality of the plants was very poor and very very small, showing no signs of germination in 2 of the 3 cases. Won’t be using the company again.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that you wee away when your order was delivered - you can inform us to avoid certain dates if you are due to be away at a time when your order is likely to ship. If any of the plants have arrived in poor condition, please send photos of them to customercare@farmergracy.com and we'll be happy to assist. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Sadly on my last 2 orders 2 lots of bare roots were left out of delivery which I had paid for. Inconvenient and a bit sloppy of the company.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants were missing. Please do contact customercare@farmergracy.com so we can arrange replacements for you. All the best, Farmer Gracy Customer Care

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 33,610 reviews