Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,610 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had 2 orders, the second of geraniums and kniphofia were good plants. The first order was poor. The achillea and agastache were in little pieces. I complained and you immediately sent replacements. This time the achillea were somewhat better but again the agastache were broken into small pieces and ended up on the compost heap.Maybe this may be due to the post. I am unlikely to buy bare root plants again.”

Helpful Report

Posted 2 years ago

Hello, Please do get back to us and we will of course be happy to issue a refund for the plants which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Problem with one of the plants. Emailed to sat. Was told would reply 24/48 hours later. Wrote again after that. Still nothing except this asking my opinion! Shame because I've been please up til now....”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that there's an issue with one of your plants. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I haven't received my order”

Helpful Report

Posted 2 years ago

Hello, Please give us a call or send us an email and we will be happy to check this for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“A fair number of the plants /bulbs ordered were either dead, rotten or on their last legs”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that, please give us a call or send us an email with your order details and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I ordered dahlia bulbs. One set were broken on the stem. I was sent another - exactly the same problem where the stem was severed because the dahlia was jammed into a packet which was too small. I’m very unhappy as these are not inexpensive plants.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that, please do get back to us if there are any problems. You can give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“To be honest the quality of the Dahlia tubers were modest. The packaging was simply too tight and many tubers were broken in their separate bags and squeezed into the box causing further breaking of eye off tubers. Small roots on the tubers were not removed and small tubers on the existing ones should have been removed. Many tubers were far too dry esp Franz Klamer....wizened in fact!! Only due to my tlc and warm propagate could I get fragments of attached tuber to grow. So overall a disappointing standard and I will not be using the company again Alan C Bagguley.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your dahlias have arrived in poor condition. Please give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I have photos - the "plants" came to me as roots with completely white stems and almost white leaves. I may be able to save them, it looked like they had been away from light for several weeks.”

Helpful Report

Posted 2 years ago

Hello, Bare roots plants will have shoots at this time of year and they will be pale because they have been in the dark. They will continue to grow and will soon green up. If there are any problems, please give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Normally I would I given Farmer Gracy 5 stars, but I’ve had a number of problems recently. One issue, the length of time it took for an order to be dispatched, I have reached out to them about, but have not received a satisfactory response to date. The other 2 issues are about quality of bulbs, which I haven’t contacted them about, but will do so after writing this review.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your order was not shipped as soon as you had expected. Our shipping schedule explains delivery times: https://www.farmergracy.co.uk/pages/shipping-delivery-schedule If you have emailed customercare@farmergracy.com, we will get back to you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 2 years ago

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that the replacements weren't successful. Please do get back to us so we can resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Have received a few bare root orders recently that have been short of one root and another root that was nearly rotten.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants were missing and in poor condition. Please feel free to give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“plants I ordered do not look good I think I will be lucky to a plant out of the three .”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that, please do give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“I purchased multiple Dahlia tubers, many of which were very damaged, too damaged to be viable for successful planting”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that. Please give us a call or send us an email if there are any problems and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“e-mailed Farmer Gracy 10 days ago about the quality of my recent order. NO reply.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that there is an issue. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. Avoid sending further emails on the same thread as this puts your query back to the end of the queue unfortunately. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bought geraniums thought the quality really poor if half grow l will think myself lucky”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your Geraniums have arrived in poor condition. Please give us a call or send us an email if they don't seem viable and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bulb arrived broken. Emailed three times with no reply. Not very impressed.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that your bulb is damaged. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Very disappointed, expecting much larger clumps I can get much larger ones here in the Uk for lesser price”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear you are disappointed with your plants. Please do give us a call or send us an email and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Farmer Gracy prompted me to write a review ... I purchased 6x Agapanthus, 10 x Perovskia, 10x Astrantia and a dahlia bulb. The Agapanthus arrived badly root damaged very few buds not XXL (refunded), the Perovskia arrived with mildew and are showing no sign of coming to life (refunded), 4 of the 10 Astrantia plants are not viable (awaiting replacements). No idea if the dahlia will grow or not but looks OK. I was trying to save money, but by the time I'd purchased the compost etc. there wasn't really a saving. An unfortunate experience, but FG staff were quick to respond and helpful. Think I support British growers and buy from local garden centres in future.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that there was an issue with your plants. If anything is still unresolved, please do give us a call or send us an email and we will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“bought hardy geraniums, which came with very long root stocks, much deeper than any pot I have, and no instructions about whether they needed to be buried up to the top of the root stock (my expectation) or if it was ok to leave a space between the root stock and the earth (ie shoulders high, like you plant nerines). or if it was ok to cut the root stocks. with some, was hard to tell which way up they should go. or sideways. who knew?”

Helpful Report

Posted 2 years ago

Hello, If you are unsure how best to plant your geraniums, please do give us a call or send us an email and a horticulturist will be happy to help. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Quality of a lot of the bulbs was poor although all planted would be surprised if they all come up have before brought cheaper and better.My second order from you was in be there condition although when delivered the box was all ripped open the Delivery People. Had put in my porch with the form but underneath I won't be buying again from you”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that some of your plants have arrived in poor condition. Please send us an email or give us a call and we will be happy to resolve that for you. https://www.farmergracy.co.uk/pages/contact-us All the best, Farmer Gracy Customer Care

Posted 2 years ago

“Bulb arrived broken. Emailed three times with no reply. Not very impressed.”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear that one of your bulbs is damaged. If you have emailed customercare@farmergracy.com, we will resolve this for you as quickly as possible. Our response times are slower during April/May due to a high volume of queries. For any urgent issues, please give our team a call on 0330 808 7304 (local rate). All the best, Farmer Gracy Customer Care

Posted 2 years ago

Farmer Gracy is rated 4.7 based on 33,610 reviews