Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 33,612 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 33,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th June 2025

1638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re FG230225 4/4/25 Disappointing as the following didn't grow: Dahlia Striped Nagano, Clematis Girenas and The Vagabond and Echinacea Papillon Mix (5)”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 4 weeks ago

“I ordered lily's and begonias from farmer gracy and to be honest they are beyond amazing the care the team take to make sure the plant's arrive in perfect condition is second to none it was my first time ordering from gracy and it certainly won't be my last”

Farmer Gracy 5 star review on 21st July 2025

Helpful Report

Posted 1 month ago

“I won't be buying again, the Dalia that was sent isn't the one I ordered and 2 of the salvias have failed to grow despite care and attention, disappointed”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of your salvia and that the dahlia received is incorrect. We appreciate how frustrating this can be. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Unfortunately two special bulbs I ordered failed to grow. I notified you and you replaced them and we tried again. Sadly these failed too. I notified you again and you have arranged to send me some other plants in compensation. At all times customer service has replied promptly and done their very best to help. They could not have done more. Other plants I have ordered from you are thriving and happy. I will certainly be ordering again and recommending the company.”

Helpful Report

Posted 1 month ago

“I bought lupins, tumbling ted and agapanthus in May of this year and only the agapanthus was successful”

Helpful Report

Posted 1 month ago

“Last years tulips were brilliant, made such a good show, Farmer Gracy is always reliable, lots of varieties to choose from, good sized bulbs giving lovely tulips and daffodils at a reasonable price. Just ordering next years Spring show now.”

Farmer Gracy 5 star review on 12th July 2025

Helpful Report

Posted 1 month ago

“Bought tulip go go red bulbs last year. Fantastic in a pot at the front of the house. Many compliments from those who saw them. Will buy more this year. Shame, couldn't load photos from ipad!”

Helpful Report

Posted 1 month ago

“I’ve always enjoyed buying from FG but lately I’ve experience a reduced quality of some bulbs, some although planted has not come up, which is disappointing.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that you have been disappointed with your most recent orders. Please kindly send an email to customercare@farmergracy.com with further information regarding the plants in query and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Beautiful agapanthus. I have had to wait a couple of years for it to flower but Farmer Grace assured me patience and keeping the bulb constrained in a pot would be successful and I’ve had some glorious flowers this year.”

Farmer Gracy 5 star review on 9th July 2025

Helpful Report

Posted 1 month ago

“Ordered Leucanthemum bare roots in March, delivered and planted in April,flowered June- basic daisy flower not Wirral Supreme. Refunded, but too late to buy similar replacements. Very poor and very diappointed!”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that the plants provided were incorrect and for the frustration caused. We apprecaite how disapointing this can be. We are unfortunately unbale to replace in the same growing season so a refund would be processed. Please note they can be replaced the following year if this is suitable. Apologies again for the disappointment caused. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“second time ordering plants are arrived were not great, after sending emails and phots, two were refunded with some advice to see if the others could be salvaged. I followed the advice and emailed to update them on the lack of progress. Note, at this point i did not ask for a refund as two had previously been refunded for approx 11 euro from an order of approximately 55 euro. The reply referenced the first refund and ignored the state of lack of growth in the new images, one of which was the same dead verbena photographed twice. The tone and dismissiveness of the reply from Customer service was palpable and while i had a relatively positive experience the first time around, this encounter has ensured i will not order again, despite being in the middle of garden planning and planting over the next few months.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and that we have been unable to resolve this for you in a positive manner. We apologise for the confusion regarding the complaint and that the follow up was not dealt with as expected. If the matter has not been resolved then please reach out to us again and one of the team can review the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“After 9 weeks in pots on a warm windowsill, none of the bulbs produced a single shoot. Then the soil over the largest Colocasia bulb kinda caved in - the bulb decomposed into muck. I will never order from this business again. Pretty pictures, though.”

Helpful Report

Posted 1 month ago

“Rather disappointed with no response to my recent complaint. Hollyhock roots were VERY. Poor … treated with great care in my greenhouse. No good. Like your response . Aggrieved. M.G.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of your hollyhocks and for any disappointment caused. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I would recommend Farmer Gracy to anyone ordering plants by post.The customer service is excellent and I would highly recommend buying plants from them. J.C.”

Helpful Report

Posted 1 month ago

“Not the best experience unfortunately. My original order had an error that was quickly rectified. However, I spent £51.41 on a range of plants to fill my border and despite following all of the recommended instructions, only 4 out of the 17 plants ordered have come to life. An extremely disappointing result.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of these plants. Please kindly send an email to customercare@farmergracy.com with further information regarding which are affected and how they were planted and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Had two orders of plants this Spring. All looked a bit sad when they arrived but after three weeks of being potted up they made wonderful plant and the first batch are flourishing in the garden. The second batch are catching up fast. Every plant has thrived. Highly recommend Farmer Gracy.”

Helpful Report

Posted 1 month ago

“Ordered 17 plants half haven't either grown or stayed alive. Very disappointed as I have been ordering plants online for years and spend a lot of time and money in my garden. Will update once heard back from customer services.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of your plants. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I ordered 11 bulbs and 8 bloomed. I expected that some will not grow although they had the same good conditions. They are beautiful as in the pictures! It was just a bit annoying that they made me wait one more month than they told me when I placed the order. Still they always answered quickly.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We apologise if your order arrived outside of the time and for any inconvenience caused. Please note, if you have any specific delivery requirements then please feel free to email customercare@farmergracy.com and we will do our utmost to accommodate. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“Ordered 12 May, probably too late, but that's no excuse. I got 3 Phlox 'Olympus', 1 looks like it might survive, 1 really small Epimedium 'Lilafee', 9 Liriope 'Royal Purple' lucky if 3 come up and Liriope 'Silvery Sunproof' another 9 and maybe 4 will come back, they must have swept the floor to get my order, just tell people that you are out of stock rather than sending out these below standard plants.”

Helpful Report

Posted 1 month ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received and for the disappointment caused. Regardless of when the orders arrive, they should all be received in a viable condition. Please feel free to send an email to customercare@farmergracy.com if you have any concerns regarding their growth. All the best, Farmer Gracy Customer Care

Posted 1 month ago

“I am not an expert gardener, but these are my bare root perennial plants 2 weeks after potting on. Amazing and great value.”

Helpful Report

Posted 1 month ago

Farmer Gracy is rated 4.7 based on 33,612 reviews