Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,888 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 5 star review on 24th October 2025

1642

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hosta Jurassic Park and astilbe ? chocolate cherry 5 weeks on!”

Helpful Report

Posted 7 months ago

“Most disappointing,poor quality plants and wrong colour scabiosa going pink instead of white as ordered. Will NOT be ordering again. Can do better at our local Cole’s nurseries”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there are concerns regarding the condition of the bare roots received and that some are flowering incorrectly. We apprecaite how frustrating this can be. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Unfortunately my experience with this company has been very poor .Initially the first deliveries arrived in a heat wave and were in very poor condition , forgivable , and customer care were good and refunded me for the plants they couldn’t replace . In my next orders , not only has the quality been poor but they have been the wrong colour plants . After 3 months of waiting for germination and flowering , 4 of the bundles of flowers I ordered were the wrong colour plants, which when you’re planting your garden for a summer wedding is very disappointing . Customer care so far has been good but the quality control has been very poor . There are better companies .”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there have been issues with the orders placed with us. We apprecaite you notifying us of the matters so that our care team can resolve them for you. Each issue is logged and reviewed so the feedback regarding the quality of the plants, along with the errors, will be passed to the relevant department for assessment. We endeavour to improve our quality control process moving forward. We apologise for any disappointment this has caused. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“What went wrong, very little of the bare roots came through.spring bulbs were beautiful.i have found customers service very poor.wont use this company again not would I recommend it to anyone.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there you are disappointed with your order and for the service provided. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Seemed like a good deal, followed instructions, but only 10% of the many plants I ordered are showing any signs of life. Will never order of them again. Will alter my review if they suddenly burst into life”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and for the disappointment caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“The grasses I ordered haven’t grown at all lupins 1 only had roots the Rose is pathetic I will never order from Farmer Grace again”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these and that you are disappointed with the plants provided. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Didn't get my Birthday treat as promised. Contacted company about it. They gave me a discount code to use. However I couldn't use it with the existing earlybird offer so I feel really cheated and they refused to do anything about. I feel they stole my information and didn't honour their part as promised.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that you are disappointed with the offer we have available. Only one offer code can be applied per order and this information is outlined in our terms and conditions and noted in the terms of the offer email sent. We only ask for the day and month of your birthday so this allows us provide customers with a discount. Depending on the current offers availble, this may be a greater saving. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Truly awful product quality. When the order arrived, I promptly and carefully potted all the bare rooted plants up. 6 Delphinium Elatum, none of which grew. 1 Clematis 'Pink Flamingo' which shows no sign of growth. 1 Thalictrum Hewitt's Double also not showing any sign of growth. 12 Pulsatilla 'Semi-Duplici' of which 4 are growing. 6 Dahlias, all of which are growing. 5 Aconitum 'Arendsii' just 2 plants have grown. 15 Zephyranthes robustus bulbs, after 6 weeks 1 is just breaking surface in their pot - so, maybe the others will soon follow (hopefully). 1 Anemone leveillei which is growing well. 1 Veronicastrum 'Cupid' which is also growing OK. I ordered when the 30% discount became available, so, late in the season. It seems this is too late for some of these plants to survive. It's unlikely I will submit any future orders. Very disappointing.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants and for the disapointment caused. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“My husband has just received a package of 10 Hardy perennial plants. Our consent for Fathers Day. Apart from being thrilled with the gift, he has also been very impressed with the presentation and valuable information about every individual plant. The professional care, hand written instruction show the cars that's been taken. My son was,so pleased at the speed and care taken. Think you have acquired 2 more clients. Thank you”

Helpful Report

Posted 7 months ago

“I only order from Farmer Gracy now because their bare roots and bulbs are such fantastic value and I know I can trust their excellent customer service to remedy an issues. My Astrantia Claret is glorious and much admired”

Helpful Report

Posted 7 months ago

“Hugely disappointing. After following the instructions that came with my corms, bulbs and bare roots my success rate has been a little over 10%. FG promised so much and delivered so little. Won't shop here again. Save your money and visit a good local plant nursery instead.”

Helpful Report

Posted 7 months ago

“Delighted with the bare root hostas I only purchased them & planted last week. Already growing into strong healthy plants. Would highly recommend & I will definitely buy again. Many thanks.”

Helpful Report

Posted 7 months ago

“Majority of plants dead. Stachys in reasonable condition (similar to 9cm pot). Aquilegia, salvia and saponaria either never showed any life or less than a year 0 seedling would have by mid-summer.”

Helpful Report

Posted 7 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“The bulbs I purchased arrived in excellent time and were properly packaged. They are good sized healthy looking bulbs, now planted , and I look forward to seeing them bloom. Caroline”

Helpful Report

Posted 7 months ago

“Had to wait a bit for delivery as evri had parcel for 3 days before they delivered burton my word well worth the wait very pleased”

Helpful Report

Posted 7 months ago

“very sad to say that at least half of the lovely plants I ordered were unwrapped carefully, planted within a few hours of arrival , have not thrived and have died 😒 very disappointing and doubt i will order from farmer gracy again as complete waste of money”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of some of your plants and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information regarding the planting conditions and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“As someone with 40 years experience growing plants from seeds and propagation I find this experience galling. Why? They constantly bombard with daily promotions whilst ignoring contact emails about problems from customers who purchased. Showing a constant stream of 'selling plants' when searching on the site they churn out plants, not bare root but rather barely any roots!! Dead and weak plants, likely already dead or doomed before packaging with 40% dead or hardly existent, 60% live plants, of which many were poor and unlikely to grow. I would prefer a response to the issues regarding this first purchase, which turned out costly due to a very poor return. I emailed the company on the 26th May and again at the start of June, I believe I gave a respectable amount of time (3-4 weeks) for the plants to show any sign of life (just a piece of root in some cases) and still I await a reply. Avoid and use reputable, well known UK companies!!”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that you are disappointed with the order received and for the inconvience caused. We endeavour to respond to all emails as soon as possible, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by our online chat or by phone. 0330 808 7304. With regards to our mailing list, we are sorry to hear that the frequecy of our promotional emails has upset you. We apprecaite the feedback and if you wish to unsubscribe you can use the link at the bottom of the newsletter. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“From 20 bare roots and 15 bulbs I only got 1. Planted everything to the letter.. I got other flowers from other companies that were all coming out and thriving.. but not from this one. A lot of time and money wasted.. I do not recommend.”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that there are concerns regarding the growth of these plants. Please kindly send an email to customercare@farmergracy.com with further information regarding their planting conditions and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“I am somewhat disappointed in my order from Farmer Gracy. The quality was just not what I expected. For the price, the plants were small. I have given them a couple of months to take off. The Little Purple buddleia and limonium are doing fine but the Black Buddhist agapanthus are still sad and puny. Yes, I know they take a few years to mature but these are not as nice as those I have found elsewhere. To FG’s credit, they refunded me for the agapanthus that were dead on arrival. I was careful to follow planting for care and position but they are still struggling.”

Helpful Report

Posted 8 months ago

Hello, We're sorry to hear that there are concerns regarding the condition and growth of some of the plants on your most recent order. If there are still queries regarding the growth then please feel free to send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

“Only 2 developed.They are coming on nicely.One was already snapped .The other 2 didn’t survive.You can’t beat this firm for bulbs.You are spoiled for choice.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We're sorry to hear that there are concerns regarding the growth of some of the bare roots received from us. Please kindly send an email to customercare@farmergracy.com with further information and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 7 months ago

Farmer Gracy is rated 4.7 based on 34,888 reviews