Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,077 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The size of Caladium bulbs are ridiculously small. When you Contact to complain, they simply Tell you to planta them and ser what happens.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear you are disappointed with your order. This year these bulbs are typically smaller than in past years. This is due to poor harvests, caused by climate issues in Florida where they are cultivate. If there are any concerns regarding their growth later in the season then please feel free to email customercare@farmergracy.com so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“This company does not have a customer telephone number, all you can do is email and they takes days to respond. I placed an order, for bare roots. I was unable to communicate around delivery and the plants were delivered when I was not available to plant them in time. I have planted them and they have not grown. There are no written instructions, you have to spend ages navigating the website as there are no instructions on individual plants. Spent over £80 for nothing. Not an ethical company as far as customer service goes.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that your order arrived when you were not available to take receipt of it. An email confirmation is sent once the order is despatched and the couriers will confirm when they intend to deliver. We provide planting instructions with the delivery and there is more information available on our website. If you would like to discuss your concerns regarding the growth of these then you can email customercare@farmergracy.com or if you would like to speak to us, please call customer care on 0330 808 7304. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I’m very disappointed with my recent delivery of three roses as they are almost dead which surprises me as all my other orders have been perfect. I’ve sent an Email but have heard nothing I’m not impressed”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order has arrived in this condition. All emails sent to 'customercare@farmergracy.com' will be responded to within 48 hours. If you are yet to receive a response then please kindly check your junk / spam folder just in case. Failing that, please can you resend your email so we can address the matter for you promptly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“All my bulbs from you have been a success I wouldn't buy them from nobody else”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for the great feedback. I see you have only awarded us 1 star, I hope we can build on this in the future. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I’ve been a customer for years, always happy with my plants, but my last order arrived in very poor condition. One perennial was completely dead, I couldn’t even try to plant it as the roots were rotting, and the other is struggling to grow”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order arrived in poor condition. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“How can I write a review when I have had the bulbs for only a couple of weeks and surprise, surprise they haven't started flowering yet. Hence one star.”

Helpful Report

Posted 1 year ago

“Plants never arrived delivered to wrong address ERI still to get in touch regarding this”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your order is yet to arrive and for the issue encountered with this delivery. Please can we kindly request that you send an email to customercare@farmergracy.com with further details so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Was not impressed by the tubers at all they where very small and had multiple tubers broken off the main stem part and just lying in the bag. One variety in the end ended up with viable tuber the rest where damaged. It my first time ordering and it will be my last your variety is so impressive I just wish I could say the same for the tubers I received”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with the quality of the tubers. If ever there are any problems, please send an email to customercare@farmergracy.com for a speedy response, we'll be happy to resolve any problems and of course replace plants which have arrived in poor condition. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Así llego parte del último pedido”

Helpful Report

Posted 1 year ago

Hola, Lamentamos saber que su paquete sufrió daños durante el transporte. Envíe un correo electrónico a customercare@farmergracy.com si falta algún contenido o está dañado para que podamos organizar reemplazos. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Very difficult to get reply’s I bought 3 Pharaohs mask before Xmas and have waited patiently now I see it’s on special offer discounted yet no reply I get more invites to buy still no answer or post !”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you haven't received a reply. We respond to all emails we receive within 1-2 days, if you have not had a response after that time please check in your junk mail or ensure you send another email to customercare@farmergracy.com. Colocasia bulbs are typically shipped from late February/early March onwards. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“i bought 18 bare roots planted according to instructions in pots, all ended up dieing out. pls help me before i buy 18 bare roots again.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your plants weren't successful. If there are any problems or you require advice, please send an email to customercare@farmergracy.com and one of the team will be happy to assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“O you post plant plugs to North Ireland”

Helpful Report

Posted 1 year ago

Hello, We do ship to Northern Ireland, the delivery charge is £5.99 or free on orders over £50. If you have any further questions, please contact us by emailing customercare@farmergracy.com and one of the team will be happy to help you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I’ve had this plant over 3 yrs grows to about 7” but never ever flowered 🤷🏼‍♀️I wait in expectation every yr but nothing it is in a sunny spot im so disappointed”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there may be an issue with one of your plants. Please feel free to contact us by emailing customercare@farmergracy.com for a speedy response - one of the team will be happy to advise. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bought 10 Paperwhites from Farmer Gracy and only 1 decided to send roots. All the others just sat there. Unfortunately, no Paperwhites in our house this Christmas. Farmer Gracy's customer service was useless and no apology whatsoever. Will not buy from this company again.”

Helpful Report

Posted 1 year ago

Hello, We're sorry that you have had a poor experience with our bulbs and customer service. In cases where bulbs may need more time to grow, we may first assist by providing advice. If the bulbs do not grow at all (for paperwhites please allow 2-4 weeks to see growth) please get back to us by emailing customercare@farmergracy.com and we will issue a refund. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“What happened to my order? You say it is fulfilled but DPD never delivered to me. Please check out and come back to me My order is FG1499019. Paid for Patricia”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there was a delay to your delivery. If there are any delivery issues or you have any other queries, please send an email to customercare@farmergracy.com and one of the team will be happy to assist you. We have tracked your order and it looks as though this has now been delivered, we hope you enjoy your bulbs. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I was so looking forward to my tulip bulbs, but the delivery driver, put my order in one of my bins. I didn't see my email telling me it was delivered and where, until after the bins were emptied. £25 worth of bulbs went to the recycling centre. Most deliveries put a note through your door to tell you they have delivered, or leave the parcel safely with a neighbour. I am so disappointed.”

Helpful Report

Posted 1 year ago

Hello, We are very sorry to hear that this has happened. If there are ever any delivery problems, please email customercare@farmergracy.com straight away and we will be happy to resolve it for you. As the bulbs you had ordered are now out of stock and can't be replaced, we have issued a full refund and apologise for any disappointment caused. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“My order was shipped with Evri, which lost my parcel (along with parcels for many neighbours from various retailers). Farmer Gracy were not particularly apologetic, I had to wait until they decided that the parcel would not turn up... then some of my chosen bulbs were out of stock. They dispatched in a normal time frame, not even bothering to expedite my replacement order, and finally the box arrived in time for the freezing weather. The bulbs may not even get planted if this weather continues. No discount or real apology was offered. I was excited by the original choices but my plan of reordering summer bulbs will not go ahead. I think Farmer Gracy do not care about customer experience from my own personal experience with them. Very poor”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a poor experience on this occasion. It is unfortunate that the parcel we sent to you was not delivered. When notified of a delay in delivery, we will contact the courier which normally gets the parcel moving again and delivered quickly. If not, then a free-of-charge replacement order will be sent in the next shipment or full refund depending on your preference. All bulbs in our autumn range can be planted until around late December and we hope you enjoy a fantastic display from your bulbs. If there are any further queries or concerns, please feel free to contact us by emailing customercare@farmergracy.com and one of the team will be happy to assist you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered Ranunculus mixed bulbs they 2 grew Complained said they were sending new pack out Evri delivery said on there way then something went wrong with delivery never heard anything from Farmer Gracy since”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you haven't received your replacements. Please get back to us by emailing customercare@farmergracy.com so we can resolve that for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Absolutely terrible customer service. They left my bulbs out in the rain in a storm, I didnt see these for days they are all mushy and ruined. And they will not allow me to return and reorder. I have been ordering from farmer gracy for years, spent hundreds, and I will not be anymore”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that your parcel was left out in the rain. It may not be necessary to return your order, instead you can send photos of any damaged items and we will arrange replacements to be sent to you or issue a refund. If you would prefer to return your order, please get back in touch by emailing customercare@farmergracy.com with this request and we will send instructions on returning your order. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“plants arrived virtually dead . badly packed and poor delivery”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear there's an issue with your order. Please get in touch by emailing customercare@farmergracy.com so we can resolve this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 34,077 reviews