Farmer Gracy Reviews

Name: Farmer Gracy
Address: Herenweg 436, Noordwijkerhout, South Holland
Rating: 4.73

4.7 Rating 34,061 Reviews

93 %

of reviewers recommend Farmer Gracy

Company Reviews

Metrics

Info

4.7

Based on 34,061 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farmer Gracy:

World class flower bulbs, tubers and bare-root plants online, including many unusual varieties you won’t get anywhere else!

Visit Website

Phone:

330 808 7304

Email:

customercare@farmergracy.com

Location:

Herenweg 436,
Noordwijkerhout
South Holland
2211 VJ

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Farmer Gracy 4 star review on 18th September 2025

1639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order did not arrive, I have emailed and have no response! I want a refund and I’m so disappointed.”

Helpful Report

Posted 1 year ago

“I ordered three varieties of Agapanthus from Farmer Gracy. I unpacked them immediately and found that 2/3 of the shipment was completely rotten and unusable. The Agapanthus "Stockholm" may survive, some of the roots were rotten but the plants may recover. However, the "Umbellatus" was rotten and the "Fireworks" as beyond rotten, it was actually disintegrating and soft and slimy. I sent 2 pictures of the 9 Fireworks in a tray, just a pile of rotten, slimy roots, no green shoots, no healthy roots. I suspect that the only thing that will survive is the free tote bag. I eventually received reimbursement for the "Fireworks" but no reimbursement for the "Umbellatus". I have now sent three additional emails with no response. Not sure where to take this now but will not be buying again until this is resolved.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you are disappointed with the condition of these agapanthus. All bare roots should arrive in a healthy and viable condition and we kindly request that we are advised within 14 days of any concerns. We endeavour to respond to all emails within 48 business hours, we apologise if you have not received a response. Can I kindly request that you check your junk/spam folder just in case. If the matter has not been resolved then please reach out to us again either by email or phone. 0330 808 7304 All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered 5 plants received 4 in poor condition I was very dissapointed”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please kindly send an email to customercare@farmergracy.com with further details so we can replace these for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bulbs rotten and damaged Customer service is as bad as the bulbs”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. We endeavour to replace or refund any items that do not arrive in a healthy or viable condition. If the matter is yet to be resolved by the team then please feel free to send an email to customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“kindly stop spamming me.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you no longer wish to receive our newsletter. There is a link at the bottom of every newsletter marked unsubscribe, failing that, please email customercare@farmergracy.com and we can action this for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered 3 bare root Gaura, I’m not sure they will be brought back from the dead! They were so bad I couldn’t tell which was the root. They were soaked in rainwater for 5 hours before planting in pots, but I don’t see any sign of life yet. Disappointed.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received and that these have failed to thrive. Please kindly send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Peat free but also plant free! I know they sell bare roots but evidence of a sprout on my hosta at least! I ordered a hosta last year and was great. Perhaps they’re busy and they’re sending smaller portions. Other suppliers send proper plants for the same prices. Delivery slow too”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that the hosta was missing from the product bag. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. With regards to the delivery schedule, we endeavour to deliver all orders within the time frame outlined on the website and order confirmations. We will ship all orders as soon as we can and we apologise if this order arrived later than expected. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered an altilbe plant about 10 days ago in error. I messaged to cancel 40 seconds later. But 4 days after they dispatched it so I told them again, he was reckoning 40 seconds after purchase was too late and dispatched it days later. Very weird comp.. But THEN it arrived so I rejected it!! Phew I thought as its useless to me.. I was relieved it was going back as I'd asked to cancel it, but I get an email from the seller saying he's resending it!*!? *!? *!? I've emailed back 3 times asking what the heck he is doing messing around basically but I've heard nothing, so second time round I'll be rejecting it.. The guy is insane!!!!!!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there was confusion when the matter was addressed by the team. We endeavour to respond to all emails within 48 business hours. If the order has been packed before we have been able to address the query then we are unable to action any amendments or cancellations. I appreciate in this case that is frustrating. I hope that the matter has now been resolved and the order cancelled and refunded. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Half of what unordered this year have not grown, they were beautiful last year , so this year's results very disappointed .”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that these have failed to thrive and for the disappointment caused. Please feel free to send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I'd love to leave a review but my parcel appears to have been delivered to the wrong address by Evri.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Delivery which I got today Included phlox verbena . Very disappointing hardly any root bullet told it would be about five years before to develop in other words to rubbish”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns regarding the size and condition of this phlox. Please send an email to customercare@farmergracy.com, including a photo if possible, and one of the team will be happy to resolve assist with this. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Package took a long time to arrive and was badly damaged”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there was an issue with this delivery and for the inconvenience it has caused. Please note, our team can liaise with the couriers on your behalf if there are any delivery queries. We kindly ask that an email is sent to customercare@farmergracy.com with the information so we can contact the couriers in question. If any of the items have been affected by the damage then please let us know so we can replace or refund. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Bare roots spent 10 days in post - arrived mouldy, disintegrated and unplantable”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please feel free to send an email to customercare@farmergracy.com with further information so we can replace or refund accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Half of the plants I ordered were absent from the box. 📦 That is totally dishonest and unfair. Your advertisement is very misleading : I believed the plants 🪴 would arrive in pots ready to be planted and not get racines and bulbs that barely survived the transplant. Very disappointed. I left a negative comment already on FB. Waste of money. Need reimbursement.”

Helpful Report

Posted 1 year ago

Hello, We supply bulbs are bare root perennials, bare roots are not potted prior to dispatch but should be potted on delivery instead. We apologise if the website lead you to believe you were purchasing plants. We are sorry to hear that the order has been received incomplete. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can replace or refund and missing items. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I placed an order in good faith. I received it & I wasn't pleased at all. They were so small you had to be so careful opening them as they were all intertwined & it would be very easy to damage them. I've sent them my thoughts requesting them to reply, but so far they've ignored my requests. I would be pleased to reissue this entry once they've answered my request & sent me some decent replacements!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that there are concerns about the size and condition of the bare roots received. They should all have some shoots on arrival which continue to grow after they are potted. We endeavour to respond to all emails within 48 business hours, can you kindly check your junk/ spam folder just in case. If the matter has not been resolved then please reach out to the team again and we will assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“the plants were dead i had to throw them out”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding the condition of the items received. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we replace or refund as required. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“Ordered several colocasia bulbs nothing like the ones advertised that look the size of baseballs in the video and one was rotten so sent a small replacement shame as was looking to order more but not at the size provided”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear you are disappointed with your order and that there are concerns regarding the size of these. If there are any concerns regarding their growth later in the season then please feel free to email customercare@farmergracy.com so we can resolve the matter for you. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“I ordered several plants and the following have died. Phlox - Cleopatra Asrtromeria - Tierce Astrometria-Marguerite Astromeria -Brissac Astromeria - Nicholas Guara - Siskiyou Guara - Linheimer - replacement not growing I am very disappointed with the plants this year - my bulbs are as beautiful as usual but the plants have failed to grow. I would appreciate a refund for the above or replaced with plants in the green - not the very poor specimens I received. Look forward to hearing from you Thanks Mrs Marilyn Davenport”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that these have failed to thrive. Please feel free to send an email to customercare@farmergracy.com with further details including details regarding the planting and we can assist accordingly. All the best, Farmer Gracy Customer Care

Posted 1 year ago

“After 8 days in transit, in a very dry packing medium, these three bare root plants show what condition the entire order of 11 barefoot plants arrived in!”

Helpful Report

Posted 1 year ago

Hello, Hello, We are sorry to hear that the order was delayed and that there are concerns regarding the bare roots received. Providing they have shoots they will grow as expected and pale shoots are normal and will green up after around 1-2 weeks. If any appear rotten or have rotting shoots then please reach out to the team so we can replace or refund accordingly. customercare@farmergracy.com All the best, Farmer Gracy Customer Care

Posted 1 year ago

“For £8+ for a White Iris 1 inch of non existence dried up dead fibre .DISAPPOINTING to say the lest.Mary”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that there are concerns regarding this condition of this Iris. Please can we kindly request that you send an email to customercare@farmergracy.com with further information so we can assist. All the best, Farmer Gracy Customer Care

Posted 1 year ago

Farmer Gracy is rated 4.7 based on 34,061 reviews