Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 2,013 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my two pitchers arrived without any enamel on the spout. Since it it mustard-colored, this was very noticeable, and, t was a gift. Too far to send it back to London. Disappointed!”

Helpful Report

Posted 1 year ago

Hi Mary, Please accept my apologies for the damaged item you received, occasionally products do get damaged during delivery. Please send us a photo of the damaged item to info@falconenamelware.com and we would arrange a replacement or a refund. We wouldn't expect you to send back damaged items. Regards, The Falcon Enamelware team

Posted 1 year ago

“Beautiful shape, multipurpose- but did not realize that unlike glass pitchers, these do not insulate cold drinks well- lots of condensation outside the pitchers, which dripped onto the table. Would not use these for iced drinks indoors- would be terrific outside, though.”

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Posted 1 year ago

“Items bought as a gift as they were on a "wish list" but found them to be overpriced for what they are and what is available elsewhere. Order arrived quickly but for such a small item I found the shipping cost high. No branded gift wrap so overall, pretty unimpressed and underwhelmed. Gave a 3* rating as an honesty opinion and would personally prefer to shop elsewhere in future.”

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Posted 1 year ago

“I have nothing to rate yet. Ask me later”

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Posted 1 year ago

Hello, Thank you for your order. This looks like it is out for delievry today and you should have a tracking number but if you need anything furhter please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“The product is very nice, but the shipping charges are ridiculous. $38 shipping on an $68 purchase.”

Helpful Report

Posted 1 year ago

“Bought as an anniversary gift. It arrived on time . The jug shape and colour was perfect. However, the box the jug was packaged in was slightly damaged. When I unwrapped the jug from its brown paper I saw chips of enamelling within the paper. I looked carefully in the box and there were more chips in the base of it. The rim of the jug was damaged but not enough to make the jug unusable. I wondered if the label on the jug hinted at expecting a slightly used look. Had it not been for the time scale, I was tempted to return the jug. In the event, the recipients of the jug were very pleased and intend using it to rinse their young daughters' hair. All was well that ended well. Thank you.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. Apologies to hear you recieved a damaged item, occasionally products do get damaged during delivery. We would always offer to refund or replace a damaged item. Please email us a photo to info@falconenamelware.com Gifted items could be sent directly to the recipient. You purchased an item from our Perfectly Imperfect range - that refers to colour variations but never a damage. Regards, The Falcon Enamelware team.

Posted 1 year ago

“Really disappointed with the quality of one of the products”

Helpful Report

Posted 1 year ago

Hello, As mentioned in our email correspondence, products could get damaged during delivery. We have replaced the items for you which have now been delivered and hope they were well received. Regards, The Falcon Enamelware team

Posted 1 year ago

“I ordered one set of plates, one set of big bowls, one set of small bowls, and four pie dishes. I have not used them much yet so I am not sure how well they will last over time. For the price, I expected the quality and craftmanship to be higher with two specific disappointments. First, five of the pieces arrived with small chips or dings on the colored rims. Second, the pie dishes have very sharp edges and are not finished like the other items. I am concerned about cutting my hands when washing the pie dishes in the future. I decided not to follow-up with the company to address these issues because I did not want the hassle and cost of returning the pieces to the UK. The shipping was fast and the products overall feel heftier compared to other enamelware I have seen in the US so that is positive but so many imperfections on brand new, expensive items is disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. If you are unhappy with your order please write to us at info@falconenamelware.com with some photos of the damages/imperfections. We would not expect you to return imperfect or damaged items. Regards, The Falcon Enamelware team

Posted 1 year ago

“Lightweight set. Colors are a bit less vibrant than expected. Both pitchers have enamel missing on rims. But I ordered them in France and don’t want to send them back to the U.K. will use for vases.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Beautiful stuff, arrived new with some disappointing chips.”

Helpful Report

Posted 1 year ago

Hi Bryan, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“One of the set of 8 I ordered arrived with a chip at the rim. Too much hassle to return but very disappointing. Your packaging seems insufficient for overseas delivery.”

Helpful Report

Posted 1 year ago

Hi Kristen, Please accept my apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email a photo of the damaged item to info@falconenamelware.com? We wouldn't expect you to return a damaged item but can look into replacing or refunding it. Kind regards, The Falcon Enamelware team

Posted 1 year ago

“I am unable to write review as I’ve not received the product yet I ordered & paid for”

Helpful Report

Posted 1 year ago

Hello Wendy, Thank you for your email. Your order is now showing as delivered on 17th July - I hope this has been well received? Regards, The Falcon Enamelware team

Posted 1 year ago

“It’s cute. It’s a little clunkier than I expected. But the color is nice and vibrant, and it will serve the purpose that I bought it for. The shipping took forever and beware the shipping costs! If I had realized how much I was spending on shipping, I probably would not have ordered it.”

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Posted 1 year ago

“The color is beautiful and the pitcher is perfectly balanced. I did notice a 1/4 inch white color on the dark green handle of the pitcher. A flaw, I presume. I included that in the photo below.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“It would be nice to review, but haven’t received it yet!”

Helpful Report

Posted 1 year ago

Hi Lauren, Thank you for your order. Your tracking shows your parcel has cleared customs so this should be with you in the next few days. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“Sadly, one of the 16 cups I ordered was chipped on the rim. I reported it and received a prompt response suggesting that perhaps I would like a refund instead of a replacement. I said I would prefer a replacement becauseeach set if 8 cups was a gift. So far, I have not heard whether I will receive the replacement.”

Helpful Report

Posted 1 year ago

Hi Kay, Thank you for your order. As mentioned to you in my email, I have arranged for a replacement to be sent out to you which will be dispatched tomorrow. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t want to use it for consumption, I recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Sadly these goods arrived very chipped, so I was unable to give them as gifts”

Helpful Report

Posted 1 year ago

Hello, Please accept our apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“I still have not received my order. It says its sitting in a fed ex facility in New Castle, DE”

Helpful Report

Posted 1 year ago

Hi Amanda, FedEx have tried to deliver on 16,17,18 & 19 April. Have you received anything from FedEx on how to rearrange delivery? I will chase this with them now and if you need anything further please write to us on info@falconenamelware.com Regards, The Falcon Enamelware team.

Posted 1 year ago

“Beautiful enamelware - no question asked. Am vying it for 5 years now. But. The fact that you don’t tell the client that he will pay 50 additional euro for delivery is kinda unfair. The taxes are understandable but the hidden delivery cost feels unfair.”

Helpful Report

Posted 1 year ago

Hi Sosina, Thank you for your order. As mentioned to you in our email correspondence, these are not hidden delivery costs. These are the taxes/customs fee you pay for importing a product to your country which is collected by the courier. These charges do not come back to us. Our delivery charge was charged and mentioned in the order process and you are exempt from UK tax. These are European taxes you had to pay to receive the order. If you have any other questions, please write to us via email. Regards, The Falcon Enamelware team

Posted 1 year ago

“I ordered Serving Tray White with Blue rim and red one and Condiment Set White with Blue Rim also. After a few days paid them, I received a message for order, so I thought I didn't paid them. But I received one more pack after received ont pack. I paid twice.....OMG. I don't know why this situation happen to me. Anyway I presented them to my friends and they liked them. And I'm also using the serving tray when I store ingredients after chopped.”

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Posted 2 years ago

Falcon Enamelware is rated 4.5 based on 2,013 reviews